Project on Human Resource Communication of Infosys

Group 1:-Akshita - 01Nandita - 48

Background Incorporated in the year 1981

provides consulting and IT services, based in Bangalore, India.

Infosys was the first Indian company to be listed on the NASDAQ Stock Exchange

Infosys is one of the fastest growing Consulting and IT Services organizations in EMEA region

Values

Customer Delight: To surpass customer expectations consistently

Leadership by Example: To set standards in our business and transactions and be an exemplar for the industry and ourselves

Integrity and Transparency: To be ethical, sincere and open in all our transactions

Fairness: To be objective and transaction-oriented, and thereby earn trust and respect.

Pursuit of Excellence: To strive relentlessly, constantly improve ourselves, our teams, our services and products to become the best.

Core capabilities and competencies:

Service offerings-one stop capability.

People-Ability to attract and retain the Best Talent

Process-Delivery Excellence

Technology-Technological superiority

Project Management-Strong Project Management capabilities

Human Resource Communication

Refers to the techniques and processes used by organizations across the world when communicating with their employees.

Issues related to the employees appointments, promotions, compensation packages, training, personalized counseling, retirement benefits, and other employee benefit programs

HR practices in Infosys

Recruitment

Adequate care to identify the right candidates

A high degree of 'learn ability’.

Significant importance on professional competence and academic excellence.

Other qualities we look for are analytical ability, teamwork and leadership potential, communication and innovation skills, along with a practical and structured approach to problem solving

Training

An on going process

Training new recruits

Infosys conducted a 14.5 week technical training program for all new entrants

Spent around rs 200,000 per year on training each new entrant

Trained at the global education center (GEC) in mysore

Training Programs for Employees

Conducted training programs for experienced employees

The company had a competency system in place which took into account individual performance, organizational priorities, and feedback from the clients.

Performance Appraisal

Different criteria like timeliness, quality of work carried out by the employee, customer satisfaction, peer satisfaction, and business potential, were considered.

Evaluated based on their learning and analytical ability, communication skills, decision making, change management, and planning and organizing skills.

Criteria measured on a scale of 1 to 5

Infosys Leadership Institute

Set up in 2001

Nurture future leaders in the company

The executives were groomed to handle the changes in the external and internal environment

To effectively manage the exceptional growth that the company was experiencing

The Culture

Infosys tried to preserve the attributes of a small company and worked in small groups,

Managers played the role of mentors and used their experience to guide their team members.

Infosys was one of the first companies to offer esops to its employees

Compensation depended on the performance of individual, the team and the company

Challenges faced by the company to retain its talented workforce

Questionnaire Human Resource Communications and Corporate

Communications – are they one in the same?

Which of the three following communication styles dominate your culture?

How well is HR information exchanged in your company?

Is your HR information timely, accurate and understandable?

Have they work experience at the highest levels of HR? Do they have the proven ability to motivate themselves and others to generate strong results? To round out your choice, have they led HR initiatives and cross-functional teams?

Recommendations

Deliver HR Communications in an engaging interactive way

Promote internal brand

Give employees an opportunity to participate in key decisions

Make it easy for staff to give feedback (good and bad!)

Build a feeling of community and involvement

Provide up to date information and ‘tools’

Catch dissatisfaction early

Measure the effectiveness of induction programs

Conclusion

How they reach out to their core constituents - employees, members of leadership, vendors, clients, and recruits

Manage the flow of information

Effective communication skills are a cornerstone of almost every HR function.

With so much riding on communication, it makes sense to put more thought and effort into honing our skills.