HR ANNUAL REPORTpvrhive.pvrcinemas.com/uploads/infodocs/1531980059_pvr...14 ANNUAL REPORT FY 2017-18...

HRANNUAL REPORTFY 2017-18

The Essence of HUmAN REsOURcEs

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ANNUAL REPORTFY 2017-18

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The TABLe of CoNTeNTS

Message from ChRo ............................................................................ 04

Leadership endorsement ..................................................................... 05

overview of the hR Department operations ...................................... 06

highlights of fY 2017-18 ...................................................................... 08

PVR hR Awards ..................................................................................... 10

effective Business Partnering ............................................................. 12

Business outlook & hR ........................................................................ 14

Cost optimization ................................................................................. 15

Learning & Development opportunity ................................................ 16

hR: Inclusivity & engagement ............................................................. 18

PVR GoT TALeNT ................................................................................. 22

employee Delight .................................................................................. 24

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Dear Friends,

This year’s annual report focuses on performance- reporting, which provides structures of the department and measures its progress on meeting its goals, in alignment with the strategic objectives / theme of the organisation.

Over the last year, HR has focused on continuous improvement to increase the efficiency and accountability, while improving the services delivery to our internal and external clients alongside stream-lining administration.

The HR team remains committed to support the business and leadership and has taken lead in various projects and initiatives to bring in cost optimization and revenue efficiency.

Our efforts have been recognized in the external forums and we have been awarded and identified as one of the “Dream Companies to Work for” by World HRD Congress and Times Ascent.

As PVR continues to integrate continuous improvement into business planning, HR is committed to play a central role in ensuring that we have a high performing and engaged work-force equipped to deliver results for PVR as an organisation.

It is my privilege to submit the HR Annual Report for FY 2017-18.

Sunil KumarCHRO

MeSSAGe fRoM ChRo

As we embarked on our mission……

Dear Colleagues,

Our journey has been a cumulative effort of each and every individual who has been a part of our growth story in the last 20 years. We’ve always believed that the sum of our efforts is from each individual’s contributions to our business environment.

As we appreciate that our professional and personal journeys are intertwined, it becomes imperative for us to accept and recognize that our success and growth is a collective effort. It is entirely a harmonious inclusion of the tasks, assignments and inputs of everyone in the company at any given stage.

Our finest efforts thus is an integration of all the function’s contributions that keeps us in a forward drive posture always with our people driving our agenda. As we keep moving ahead, we somehow forget the “composers” that are responsible for the cadence of our people efforts.

It is a time of reckoning for us to acknowledge and appreciate the “composers” of our people’s resonance at PVR. Seamlessly they shape, align and filter the people alignment with business through it’s front-end and back-end tasks and interactions with our internal and external clients. As a keeper of our people’s con-science they are aptly the HRM (Human Resource Management) function of our company.

It is a privilege for me to bring forward the summary of our people-business context update in the first edition of the “HR Annual Report”. I am sanguine that the reported numbers and initiatives will stand testimony to the fact that we are well poised in creating new benchmarks in the industry endowed with strong HR strength to steer our onward journey.

My best wishes to the entire HR team as they gear up to take on the next level of growth.

Gautam DuttaCEO

LeADeRShIP eNDoRSeMeNT

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NORTH & SOUTH

• Nitin Srivastava (GM HR)

• Sudarshan Badal (DM HR)

• Sudarshan JThyagaraj(DM HR)

• Shreya Mukherjee (AM HR)

• Sameer R. Tajnekar (AM HR)

• Divya Srivastava (AM HR)

• Ramesh Chandra (AM HR)

• Swati Dang (AM HR)

• Ankush emerson (AM HR)

• Somu N (SrExe HR)

• Sumit Bhati(Exe HR)

• Revathy Jayachandran (Exe HR)

• Manisha (Business HR Associate)

• Yashsvi Sen (The Luxury Collection)

CORpORaTe

• Aviraj Nandan (VP HR)

• Rohit Sethi (GM Training)

• Sumit Kohli (DGM HR)

• Nidhi Gupta (DM HR)

• Rohit Pahuja (DM HR)

• Jigyasa Pahwa (AM HR)

• Ganesh Mainali (Exe MIS)

WeST, eaST & CeNTRal

• Dashrath Singh (GM HR)

• Kiran Jagtap (DM HR)

• Baljit Singh (DM HR)

• Sejal Thaker (AM HR)

• Paresh Bhobe (AM HR)

• Sourav Mukherjee (AM HR)

• Bhavin RasikDave (AM HR)

• Kinjal Katira (AM HR)

• Shubhi Purwal (Exe HR)

• Yuvraj Mahajan (Exe HR)

• Maitreyi Patil (Exe HR)

payROll & COmpliaNCe

• Kamal Kumar Chawla (AVP HR)

• Bhupenchand Bhatt (Sr Mgr HR)

• Rajesh Jaiswal (AM HR)

• Sumit Kumar (AM HR)

• Jitender Singh Rawat (Exe HR)

• Ajay Vikram Singh (Exe HR)

• SurenderSingh (Assistant HR)

oVeRVIew of The hR DePARTMeNT oPeRATIoNS

The dedicated HR team develops, implements, reviews, benchmarks, innovates HR policies and practices and fulfils legislative and delegated responsibilities for recruitment, compensation, benefits, performance management, organisation health and employee relations.

PVR’s HR department provides human resource leadership to ensure a high performance workforce. It provides strategic direction and advice related to organisation-wide human resource policies, and variety of initiatives.

In 2017-18, HR function had 41 enablers in a well-knitted team working in close interaction with one another to manage day-to-day operations resulting in achievement of Business Goals. The enablers function and interact seamlessly across all locations in their work environment.

payROll & COmpliaNCe

WeST, eaST & CeNTRal

NORTH &SOUTH

CORpORaTe

SUNil KUmaRCHief HUmaN

ReSOURCe OffiCeR

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hIGhLIGhTS of fY 2017-18

Employee: May I know my last

year’s Goals?

HR: Yes, your records are

available on the Employee Self

Service Portal of HRIS from

PVR Hive!!!

EfficiEncy indEx

and cost optimization

Scores of HR Audit improved from 98.09% to

98.19%

Optimized HRIS Data

Validation to 97%

Various cost saving initiatives of

~15 cr

Employee Self Service

enabled 100% completion

of PMS.

Reduced OD from 12% to 2% using KRONOS

system

3 Nos. of PF 7A cases closed with ‘0’ liability

Saved approx `1 Cr

by Manpower Agencies

Consolidation

compliancE RobustnEss

Privileged Inclusion in the Apex Chamber of Commerce

Benefit under Pradhan Mantri Rozgar

Protsahan Yojna

On-time & error-free

payroll and smooth year-end process

Project Compliance initiated &

achieved with a score of

60%

72% of labour notices

attended within a month of occurrence

12 New Cinema opened

with Avg manning of

85%.

Re-vamp & Re-strategized

the Recruitment

Strategy.

Comprehensive Compensation Benchmarking

Tie up with National Skill Grid

Corporation for Cinema Hiring

Introduced & Formalized Performance Improvement

Plan.

Process Automation &

Standardization by revisiting HR Practices

RE-EnginEEREd

pRocEss

Launched & Successfully conducted

‘RGM Shake Up’ Program

Partnered with business to address the

concern of attrition

Initiated e-LMS PVR

SPRINGBOARD, for Employees’

L&D

21-Day Employee Connect Program

l&d focus

cEo: I hope, there

are no notices going

unanswered.

cHRo: No doubt about

it Sir., we are proactively

closing all of them.

Employee: May I get

a bonafide letter of

Employment?

HR: Yes Please! You

may collect the same

in the evening post

our check on the

relevant details.

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The fIRST eVeR PVR-hR AwARD

The workforce demographics are

changing and managing millenials is

becoming complex. Their ambitions

and aspirations are ever changing.

The HR and Business leaders feel an

inherent need for adopting to business

environment in the atmosphere of

complexity and disruptions. Amidst

all this organisations are expected to

build environment that leads them to be

Dream Companies . Dream Companies

have typical characteristics which are

predominantly seen in its functioning

for managing disruptions, high risk and

creative eruptions, multiple aspirations

and high ambitions with a commitment to

fast paced growth.

PVR has been honoured with “Asia’s

Best Employer Brand Award 2017” at the

12th Employer Branding Awards

And has been ranked 28th in the 7th

Edition of “Dream Companies to Work”

in the 26th edition of the WORLD HRD

CONGRESS.

PVR has also won the Best Leadership

Development Program for Middle

Management in the 5th Global Training

Development Leadership Awards.

As we have been working towards

establishing PVR as the most promising

brand from an employer perspective, this

truly deserves mentioning the tremendous

contributions of each one of our

supervisors, managers and the leadership

to have got this recognition. With this, we

wish to keep this spirit alive and continue

with our passion to win, the courage to

conquer and with a vision to succeed.

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effeCTIVe BuSINeSS PARTNeRING

Manpower Planning:HR has ensured to maintained optimum manpower in context with the budget to support business operations through continuous efforts in formulating & monitoring manpower & its planning. This has helped in ensuring seamless and an uninterrupted business operations.

HR has used an optimum source mix inclusive of traditional & non-conventional ways utilizing sourcing channels such as:• NSDL: National Skill Grid

Corporation tie ups with training institute under skill India

• Tie ups with NGOs• Use of cost effective

portals

HR’s agility and innovative approach to sourcing in providing manpower support has also resulted in minimizing cost of hiring especially through involvement of HR with skill development bodies in the governmental & non-governmental sector.

Competitive Compensation Benchmarking:Undertaken a comprehensive competitive compensation benchmarking with a reasonably big basket of 12 companies for key management personnel.

• Reinforced pay philosophy linked to the going market rate which is competitive in the industry

• Successfully maintained robust Reward & Recognition for executives

PVR has an advantage vis a vis its competitors in attracting, motivating & retaining key talent important for the success of the organization.

Pursuit towards operational excellence & Digitization:

• Leveraged payroll partners’ portals as our employees’ ESS for online tax proof submissions during the financial year and also year end TDS process. This enabled us to save the cost & efforts of manual processing and increased accuracy on the tax calculations.

• Consolidated manpower services providers for ease of operations and better governance with increased efficiency, reduced turn around time & human effort.

• Aligned processes for payroll and employee full and final settlements for reduction in TAT & increase in efficiency & accuracy.

• Formulated trackers for process reviews and improvement in Insurance claims for mediclaim, Loans & Advances, Death cases recording in trackers to follow process till closure.

Improved Labour Compliance and Industrial Relation & RapportHR team through its consistent efforts and negotiation skills enabled closure of:

1. A BOCW case in the courts of Chandigarh with “0” liability for PVR thereby saving `20 lacs.

2. A legacy case under PF 7A with “0” liability, which had a potential out-flow of Rs. 11 to 12 crores as provisionally calculated by RPFC office for PVR Limited.

HR Sourcing, 26%

Consultant, 1%

NGO, 1%

Data Bank, 1%

Job Portal, 2%

Agency, 18%

Employee Referral, 19%

Walk-Ins, 32%

Manning Percentage

Actual Budget

100%

95%

90%

85%

80% West North South Central East CORP-RO

93%97%

92%95% 96%

90%


ClearTax helpdeskGeT YouR TAxeS SoRTeD!

helpdeskretail PoliciesDate: 26th and 27th

februay 2018Venue: Cafetaria

Time: 11 am - 4 pm

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BuSINeSS ouTLooK & hR

Synchronous growth of hR costs with business:In the year 17-18, a total of 12 new cinemas were added to our count.

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hR Cost as a %age of Revenue increased from

10.4% in Mar-17 to 10.9% in Mar-18

(0.5%)

Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar

9% 10%

12%9%

10%

11%

10%

9%

11% 12% 13%

14%

8% 10%

10%

12%

15%10%

12%

9%

13%10%

9%

12%

2016-17 2017-18

hR Cost as a %age of Revenue Mouth wise


With a cinema count growth of 10% during the

year, HR costs as a percentage of revenue were

increased by a marginal 0.5% in the year 17-18.

In addition, HR in conjunction with Operations

was able to ensure prudence towards HR costs

with the month on month cost expense managed

in consonance with the revenues of the company.

The average monthly cost accounted at an

average of 10.5%—11% against the company’s

revenues for the month.

Total Cinemas fY 2017-18 Total Cinemas added during fY 2017-18

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*Including 3 Opened in March’17

PARTNeR IN CoST oPTIMzATIoNHR team in the last FY has leveraged the potential of our internal stakeholders, external

partners and service providers. These include the HR led efforts towards:

• Online investment proofs submission by employees on payroll vendor’s portal at “Nil” costs.

(Benefit: Obliterated logistic costs towards proofs’ submission, reduced turn around time).

• Consolidated third party manpower contractors’ and their commercial terms resulting in

cost savings of approximately `1 Cr pa.

• Inclusive efforts of the HR team along with govt authorities and manpower contractors

enabled savings of approximately `50 lakhs pa by pioneering the cause of Pradhan Mantry

Rozgar Protsahan Yojna (PMRPY).

• Maintaining of insurance costs at group level in consultation with Accounts with similar

cover under mediclaim in an environment when medical insurance costs have escalated

(IRDA governed).

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PRoVIDING PRofeSSIoNAL LeARNING& DeVeLoPMeNT oPPoRTuNITY

PVR as an employer has been at the forefront in

providing a professional learning platform for the

new workers joining the mainstream employment

vocations.

HR team in the last year hired more than 8000

staff for the company. Of these approximately

50% of the workers were fresher in the industry

with PVR as their first employer.

Backed up by on-the-job training, PVR HR

team provides great opportunity and environment

to learn and grow within the organization. The

new entrants joining the workforce (in the absence

of an industry based curriculum education) are

exposed and oriented to cinema functioning in

cross functional areas of customer handling, POS

operations, sales and accounting.

This helps individual employees to learn new

skills and contribute to social development as well.

PVR SPRINGBoARD… e-LMSThe development of PVR SPRINGBOARD is one step forward towards digitizing the learning approach of the company. HR has been working in partnership with all stake-holders for establishing this eco-system of learning and development on a digital plat-form.

Percentage of employees Multi-skilled & Cross-trained

to fill in positions

CRoSS TRAINeD

9%MuLTI-SKILLeD

(Employee Mobility)

20%

Mentoring future LeadersA CEO-led approach for mentoring the 08 Regional Operations Managers was facilitated by HR during the months of Aug—Nov 2017. Aptly named “RGM Shake up”, this exercise involved different work-shops to hone and enhance the business and leadership acumen of the regional operations managers.

In close succession, effective managerial development programs were held across 9 cities in the month of Dec 2017.

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hR: INCLuSIVITY AND eNGAGeMeNT

equal opportunity employer and women empowerment through inclusion: HR has encouraged equal opportunities

irrespective of caste, gender or religion for all

the roles in Operations at cinemas. The overall

inclusion of women in our workforce at cinema has

been enhanced by 1% points against last year. HR

has been working towards a larger participation

and involvement of women and diversity in our

workforce and this will be given further impetus

with the “Pink cinemas” concept.


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86%

14%

MARCh 2017

MeN woMeN

85%

15%

MARCh 2018

MeN woMeN

To celebrate the spirit of women-hood, PVR celebrated

Women’s Day with full fervour across all Cinemas, Regional

Offices & at Corporate, female employees were gifted free

goodies of Pee-Buddy Travel kits.

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hR: INCLuSIVITY AND eNGAGeMeNT

employee Social Security and welfare Measures:HR team is sensitive and quick to respond to

situations that demand immediate attention and

support especially in personal accident and

mediclaim cases.

We seamlessly provide pro-active support to

families of our deceased colleagues to ensure

they get expedite and full benefits of insurance

policies facilitated by PVR.

To ensure employee health & safety at

workplace we have organized more than 10

Health Camps around the year across Cinemas,

Corp & RO to help create awareness, minimize

absenteeism & provide health benefits to

employees.


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“If You hAVe IT IN You...The stage is waiting for You”

An Inter-Cinema Talent Competition Show held between 6 Cinemas of Delhi NCR – PVR Plaza, PVR Rivoli, PVR Prashant Vihar, PVR Shalimar Bagh, PVR Logix Noida & PVR Mall of India Noida which commenced on 14th March and concluded on 29th March 2018.

As many as 86 Employees participated in the event across categories like Singing, Dancing, Acting, Instrument Playing & Stand Up Comedy.

The winners were awarded with a participation certificate, trophy, Cash Reward & Gold Class Movie plus F&B Vouchers.

PVR GoTANNUAL REPORT

FY 2017-18

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WORLD KINDNESS DAy

FESTIVAL CELEBRATION

WORKSHOPS & DISCOUNTED

SALE

MOVIE SCREENING

FUN @ WORK

eMPLoYee DeLIGhT


With an emphasis on improving the feeling of

belonging, HR team has been working towards

employee’s engagement as well as organizing

activities and events for strengthening the team

feeling and creating a bond among people.

The efforts have been

exhaustive and these

pictures say a thousand

words:

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I have a smile on my face

come to

woRK

when I

eMPLoYee DeLIGhT

Other Events for the Employees to Enhance Employee Creativity & Rejuvenation

For Feedback: [email protected]

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