HP LaserJet 3050/3052/3055/3090/3092 all-in-one User Guide - ENWW

HP LaserJet 3050/3052/3055/3390/3392All-in-One User Guide

HP LaserJet 3050/3052/3055/3390/3392all-in-one

User Guide

Copyright and License

2006 Copyright Hewlett-PackardDevelopment Company, LP

Reproduction, adaptation, or translationwithout prior written permission is prohibited,except as allowed under the copyright laws.

The information contained in this documentis subject to change without notice.

The only warranties for HP products andservices are set forth in the express warrantystatements accompanying such productsand services. Nothing herein should beconstrued as constituting an additionalwarranty. HP shall not be liable for technicalor editorial errors or omissions containedherein.

Part number Q6500-90909

Edition 1, 4/2006

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Table of contents

1 All-in-one basicsAll-in-one configurations.........................................................................................................................2

HP LaserJet 3050 all-in-one..................................................................................................2HP LaserJet 3052/3055 all-in-one.........................................................................................3HP LaserJet 3390/3392 all-in-one.........................................................................................4

All-in-one features..................................................................................................................................5All-in-one parts.......................................................................................................................................7

HP LaserJet 3050 all-in-one parts.........................................................................................7Front view..............................................................................................................7Back view..............................................................................................................8Interface ports.......................................................................................................8Control panel.........................................................................................................9

HP LaserJet 3052/3055 all-in-one parts..............................................................................10Front view............................................................................................................10Back view............................................................................................................10Interface ports.....................................................................................................11Control panel.......................................................................................................11

HP LaserJet 3390/3392 all-in-one parts..............................................................................12Front view............................................................................................................12Back view............................................................................................................12Interface ports.....................................................................................................13Control panel.......................................................................................................13

2 SoftwareSoftware installation.............................................................................................................................16

Typical installation...............................................................................................................16Minimum installation............................................................................................................16

Printer drivers.......................................................................................................................................17Supported printer drivers.....................................................................................................17Additional drivers.................................................................................................................17Select the correct printer driver............................................................................................18Printer-driver Help (Windows)..............................................................................................18Gaining access to the printer drivers...................................................................................19What other software is available?........................................................................................19

Software for Windows..........................................................................................................................20Software components for Windows.....................................................................................20

HP ToolboxFX.....................................................................................................20Embedded Web server (EWS)............................................................................20

Using Add or Remove Programs to uninstall.......................................................................20

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Software for Macintosh.........................................................................................................................21HP Director..........................................................................................................................21Macintosh Configure Device (Mac OS X V10.3 and Mac OS X V10.4)...............................21PDEs (Mac OS X V10.3 and Mac OS X V10.4)...................................................................22Installing software for Macintosh.........................................................................................22

Installing Macintosh printing system software for direct connections (USB)............................................................................................................................22Installing Macintosh printing system software for networks................................23

To remove software from Macintosh operating systems.....................................................23

3 Media specificationsGeneral guidelines...............................................................................................................................26Choosing paper and other media.........................................................................................................26

HP media.............................................................................................................................26Media to avoid.....................................................................................................................26Media that can damage the all-in-one.................................................................................27

Guidelines for using media...................................................................................................................28Paper...................................................................................................................................28Labels..................................................................................................................................29

Label construction...............................................................................................29Transparencies....................................................................................................................29Envelopes............................................................................................................................30

Envelope construction.........................................................................................30Envelopes with double-side seams.....................................................................30Envelopes with adhesive strips or flaps..............................................................31Envelope storage................................................................................................31

Card stock and heavy media...............................................................................................31Card stock construction.......................................................................................31Card stock guidelines..........................................................................................31

Letterhead and preprinted forms.........................................................................................32Supported media weights and sizes.....................................................................................................33Printing and storage environment........................................................................................................36

4 Using the all-in-oneLoading media into the input trays.......................................................................................................38

Loading documents to fax, copy, or scan............................................................................38Loading input trays, HP LaserJet 3050/3052/3055 all-in-one..............................................40

Priority input slot..................................................................................................40250-sheet input tray (tray 1)................................................................................40

Loading input trays, HP LaserJet 3390/3392 all-in-one.......................................................41Single-sheet priority input slot (tray 1).................................................................41250-sheet input tray (tray 2 or optional tray 3)....................................................41

Controlling print jobs.............................................................................................................................42Print-settings priorities.........................................................................................................42Selecting a source...............................................................................................................42Selecting a type or size........................................................................................................42

Using the all-in-one control panel.........................................................................................................43Changing the all-in-one control-panel display language......................................................43Changing the default media size and type...........................................................................43

To change the default media size.......................................................................43

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To change the default media type.......................................................................44Changing the default tray configuration .............................................................44

Using the all-in-one volume controls....................................................................................44Changing the alarm volume................................................................................45Changing the volume for the fax.........................................................................45Changing the ring volume of the fax...................................................................46Changing the all-in-one control-panel key-press volume....................................46

5 PrintingUsing features in the Windows printer driver........................................................................................48

Creating and using quick sets..............................................................................................48Creating and using watermarks...........................................................................................49Resizing documents............................................................................................................49Setting a custom paper size from the printer driver.............................................................50Using different paper and printing covers............................................................................50Printing a blank first page or last page................................................................................50Printing multiple pages on one sheet of paper....................................................................51Printing on both sides..........................................................................................................51

To print on both sides automatically (HP LaserJet 3390/3392 all-in-one)...........52To print on both sides manually (HP LaserJet 3050/3052/3055 all-in-one)........52To print on both sides manually (HP LaserJet 3390/3392 all-in-one).................54

Using features in the Macintosh printer driver......................................................................................55Creating and using presets in Mac OS X V10.3 and Mac OS X V10.4...............................55Printing a cover page (Macintosh).......................................................................................56Printing multiple pages on one sheet of paper (Macintosh).................................................56Printing on both sides (Macintosh)......................................................................................57

To print on both sides automatically (HP LaserJet 3390/3392 all-in-one)...........57To print on both sides manually (HP LaserJet 3050/3052/3055 all-in-one)........57To print on both sides manually (HP LaserJet 3390/3392 all-in-one)(Macintosh).........................................................................................................59

Selecting an output location (HP LaserJet 3390/3392 all-in-one)........................................................60Printing on special media.....................................................................................................................61

Printing on special media (HP LaserJet 3050/3052/3055 all-in-one)...................................61Printing on special media (HP LaserJet 3390/3392 all-in-one)............................................62Transparencies and labels...................................................................................................63Custom-size media and card stock......................................................................................63Colored paper......................................................................................................................63Envelopes............................................................................................................................64Heavy paper........................................................................................................................64Letterhead and preprinted forms.........................................................................................64

Canceling a print job.............................................................................................................................65

6 FaxBasic fax features and tasks................................................................................................................68

Fax control-panel buttons....................................................................................................68Specifying the fax settings...................................................................................................68

Setting the time and date....................................................................................69Setting the fax header.........................................................................................69

Sending faxes......................................................................................................................70Using manual dial................................................................................................................73

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Redialing manually..............................................................................................................74To redial manually...............................................................................................74

Canceling a fax job..............................................................................................................75To cancel the current fax job...............................................................................75To cancel a fax job by using the Fax Job Status.................................................75

Changing the default light/dark (contrast) setting................................................................75Changing resolution settings...............................................................................................76Changing the default glass-size setting...............................................................................77Selecting tone-dialing or pulse-dialing mode.......................................................................77Changing the redial settings................................................................................................78Changing autoreduction settings for incoming faxes...........................................................79Blocking or unblocking fax numbers....................................................................................80

Advanced fax features and tasks.........................................................................................................81Using speed-dial entries, one-touch keys, and group-dial entries.......................................81

Using dialing characters......................................................................................81To insert a pause................................................................................81

To program or edit speed-dial entries and one-touch keys.................................82To delete speed-dial entries and one-touch keys...............................................83To program speed-dial entries or one-touch keys quickly...................................83To manage group-dial entries.............................................................................84

To program group-dial entries............................................................84To delete group-dial entries................................................................84To delete an individual from a group-dial entry..................................85To delete all phone book entries........................................................85

Inserting a dial prefix............................................................................................................86Sending a delayed fax.........................................................................................................87Using billing codes...............................................................................................................88Reprinting a fax....................................................................................................................89Automatic two-sided printing (duplexing) of received faxes (HP LaserJet 3390/3392 all-in-one only)..........................................................................................................................90Deleting faxes from memory................................................................................................90Using fax forwarding............................................................................................................91Using fax polling..................................................................................................................91Changing the silence-detect mode......................................................................................92Creating stamp-received faxes............................................................................................92Setting the fax-error-correction mode..................................................................................93Changing the V.34 setting...................................................................................................93Changing the sound-volume settings..................................................................................94

To change the fax-sounds (line-monitor) volume (HP LaserJet 3050 all-in-one).....................................................................................................................94To change the fax-sounds (line-monitor) volume (HP LaserJet3055/3390/3392 all-in-one).................................................................................94To change the ring volume..................................................................................94

Fax logs and reports.............................................................................................................................95Printing the fax activity log...................................................................................................95Printing a fax call report.......................................................................................................96Setting print times for the fax call report..............................................................................96Including the first page of each fax on the fax call report....................................................97Printing a phone book report...............................................................................................97Printing the billing-code report.............................................................................................97

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Printing the block-fax list......................................................................................................98Printing all fax reports..........................................................................................................98

Sending and receiving faxes by using a computer...............................................................................99Other ways to set up your fax.............................................................................................................102

To receive faxes when you hear fax tones........................................................................102Setting the answer mode...................................................................................................102Changing ring patterns (distinctive ring)............................................................................103Changing the rings-to-answer setting................................................................................104

Using the rings-to-answer setting......................................................................104To set the number of rings-to-answer...............................................................104

Sending a fax by dialing from an extension telephone......................................................105Changing the detect-dial-tone setting................................................................................105Receiving faxes on a shared phone line............................................................................106

To receive faxes when you hear fax tones........................................................106Making an extension telephone available to receive faxes................................................106Connecting the all-in-one to a phone line (HP LaserJet 3050/3055 all-in-one).................107Connecting the all-in-one to a phone line (HP LaserJet 3390/3392 all-in-one).................108

Connecting additional devices............................................................................................................110Using a dedicated fax line..................................................................................................110Using a shared telephone line...........................................................................................110To connect additional devices to the HP LaserJet 3050/3055 all-in-one...........................111To connect additional devices to the HP LaserJet 3390/3392 all-in-one...........................114

7 CopyStarting a copy job..............................................................................................................................118Canceling a copy job..........................................................................................................................119Adjusting the copy quality...................................................................................................................120Adjusting the lighter/darker (contrast) setting.....................................................................................121Reducing or enlarging copies.............................................................................................................122

Adjusting the copy size......................................................................................................122Changing the number of copies.........................................................................................................124Changing the copy-collation setting...................................................................................................125Copying onto media of different types and sizes................................................................................126Copying two-sided documents (HP LaserJet 3050 all-in-one)...........................................................128Copying two-sided documents (HP LaserJet 3052/3055 all-in-one)..................................................129Using automatic two-sided printing (duplexing) to copy documents (HP LaserJet 3390/3392 all-in-one)....................................................................................................................................................130Changing tray selection (HP LaserJet 3390/3392 all-in-one).............................................................132Copying photos and books (HP LaserJet 3052/3055/3390/3392 all-in-one only)..............................133Viewing copy settings (HP LaserJet 3390/3392 all-in-one only)........................................................135

8 ScanUnderstanding scanning methods......................................................................................................138Scanning from the all-in-one control panel (Windows).......................................................................139

Programming the all-in-one Scan To button......................................................................139To create, modify, or delete destinations...........................................................................140Scanning to e-mail.............................................................................................................140Scanning to a file...............................................................................................................141Scanning to other programs..............................................................................................141

Scanning by using HP LaserJet Scan (Windows)..............................................................................142

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Scanning from the all-in-one and HP Director (Macintosh)................................................................143Scanning to e-mail.............................................................................................................143Scanning to a file...............................................................................................................143Scanning to a software program........................................................................................144Using page-by-page scanning...........................................................................................144

Canceling a scan job..........................................................................................................................144Scanning by using other software......................................................................................................145

Using TWAIN-compliant and WIA-compliant software......................................................145Scanning from a TWAIN-enabled program.......................................................145

To scan from a TWAIN-enabled program.........................................145Scanning from a WIA-enabled program (Windows XP only)............................145

To scan from a WIA-enabled program.............................................145Scanning a photo or a book...............................................................................................................146Scanning by using optical character recognition (OCR) software......................................................147

Readiris..............................................................................................................................147Scanner resolution and color..............................................................................................................148

Resolution and color guidelines.........................................................................................149Color..................................................................................................................................149

To clean the scanner glass................................................................................................................150

9 NetworkingSet up the all-in-one and use it on the network (HP LaserJet 3052/3055/3390/3392 all-in-one only)...........................................................................................................................................................152

Configuring a network-port-connected all-in-one...............................................................152Configuring a direct-connected shared all-in-one..............................................................153Changing from a direct-connected shared all-in-one to a network-port-connected all-in-one.....................................................................................................................................154

Using the embedded Web server or HP ToolboxFX..........................................................................155Setting a network password...............................................................................................................155Using the all-in-one control panel.......................................................................................................156

Network configuration page...............................................................................................156Configuration page............................................................................................................156IP configuration..................................................................................................................156

Manual configuration.........................................................................................156Automatic configuration.....................................................................................157

Link speed and duplex settings.........................................................................................157Supported network protocols..............................................................................................................158TCP/IP configuration..........................................................................................................................160

Server-based, AutoIP, and manual TCP/IP configuration.................................................160Server-based TCP/IP configuration...................................................................................160Default IP address configuration (AutoIP).........................................................................160TCP/IP configuration tools.................................................................................................161

Using DHCP.......................................................................................................................................161UNIX systems....................................................................................................................161Windows systems..............................................................................................................162

Windows NT 4.0 Server....................................................................................162Windows 2000 Server.......................................................................................164

NetWare systems..............................................................................................................165To discontinue DHCP configuration...................................................................................165

Using BOOTP.....................................................................................................................................166

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Why use BOOTP?.............................................................................................................166BOOTP on UNIX................................................................................................................167

Systems that use Network Information Service (NIS).......................................167Configuring the BOOTP server.........................................................................167Bootptab file entries..........................................................................................167

Configuring for LPD printing...............................................................................................................169Introduction........................................................................................................................169

About LPD.........................................................................................................170Requirements for configuring LPD....................................................................171

LPD setup overview...........................................................................................................171Step 1. Setting up IP parameters......................................................................171Step 2. Setting up print queues.........................................................................171Step 3. Printing a test file..................................................................................171

LPD on UNIX systems.......................................................................................................172Configuring print queues for BSD-based systems............................................172Example: Printcap entry....................................................................................172Example: Creating spooling directory...............................................................173Configuring print queues using SAM (HP-UX systems)....................................173Printing a test file...............................................................................................174

LPD on Windows NT/2000 systems..................................................................................175Installing TCP/IP software (Windows NT).........................................................175Configuring a network all-in-one for Windows 2000 systems...........................177Configuring a network all-in-one for Windows NT 4.0 systems.........................178Verifying the configuration.................................................................................178Printing from Windows clients...........................................................................178

LPD on Windows XP systems ..........................................................................................179Adding Windows optional networking components...........................................179Configuring a network LPD all-in-one...............................................................179

Adding a new LPD all-in-one............................................................179Creating an LPR port for an installed all-in-one................................180

TCP/IP................................................................................................................................................181Introduction........................................................................................................................181

Internet Protocol (IP).........................................................................................181Transmission Control Protocol (TCP)...............................................................181User Datagram Protocol (UDP).........................................................................181

IP address..........................................................................................................................182IP address: network portion..............................................................................182IP address: host portion....................................................................................182IP address structure and class..........................................................................182

Configuring IP parameters.................................................................................................183Dynamic Host Configuration Protocol (DHCP)..................................................183BOOTP..............................................................................................................183

Subnets..............................................................................................................................184Subnet mask.....................................................................................................184

Gateways...........................................................................................................................184Default gateway................................................................................................184

10 Convenience stapler (HP LaserJet 3392 all-in-one only)Understanding the convenience stapler.............................................................................................186Loading staples..................................................................................................................................187

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Using the convenience stapler...........................................................................................................189Clearing stapler jams..........................................................................................................................191

11 How do I?Print: How do I?..................................................................................................................................194

Change the all-in-one print settings, such as volume or print quality, in HP ToolboxFX...........................................................................................................................................194Print on both sides (Windows)...........................................................................................195

To print on both sides automatically (HP LaserJet 3390/3392 all-in-one).........195To print on both sides manually (HP LaserJet 3050/3052/3055 all-in-one)......195To print on both sides manually (HP LaserJet 3390/3392 all-in-one)...............197

Print on both sides (Macintosh).........................................................................................198To print on both sides automatically (HP LaserJet 3390/3392 all-in-one).........198To print on both sides manually (HP LaserJet 3050/3052/3055 all-in-one)......199To print on both sides manually (HP LaserJet 3390/3392 all-in-one)(Macintosh).......................................................................................................200

Use the single-sheet priority input slot (tray 1)..................................................................200Print on special media.......................................................................................................201

Printing on special media (HP LaserJet 3050/3052/3055 all-in-one)................201Printing on special media (HP LaserJet 3390/3392 all-in-one).........................202Transparencies and labels................................................................................203Custom-size media and card stock...................................................................203Colored paper...................................................................................................203Envelopes.........................................................................................................203Heavy paper......................................................................................................204Letterhead and preprinted forms.......................................................................204

Fax: How do I?...................................................................................................................................205Use the Setup Wizard........................................................................................................205Send a fax from the all-in-one ...........................................................................................205Reprint a fax......................................................................................................................206Print the fax activity log......................................................................................................207Forward received faxes to another fax number.................................................................208Send and receive faxes by using a computer....................................................................209Add or delete a contact......................................................................................................211To delete speed-dial entries and one-touch keys..............................................................212Fax phone book.................................................................................................................212To program or edit speed-dial entries and one-touch keys...............................................214Create a new group list......................................................................................................215

To program group-dial entries...........................................................................215To delete group-dial entries..............................................................................216To delete an individual from a group-dial entry.................................................216To delete all phone book entries.......................................................................217

Import contacts from another source.................................................................................217Change the default light/dark (contrast) setting.................................................................218Change resolution settings................................................................................................219Use the all-in-one control-panel buttons............................................................................220Enter text from the control panel........................................................................................220

Copy: How do I?.................................................................................................................................221Copy two-sided documents (HP LaserJet 3050 all-in-one)...............................................221Copy two-sided documents (HP LaserJet 3052/3055 all-in-one)......................................222

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Use automatic two-sided printing (duplexing) to copy documents (HP LaserJet3390/3392 all-in-one).........................................................................................................223Reduce or enlarge copies..................................................................................................225

Adjusting the copy size.....................................................................................225Adjust the lighter/darker (contrast) setting.........................................................................226Change the copy-collation setting......................................................................................227Adjust the copy quality.......................................................................................................228Copy onto media of different types and sizes....................................................................229Change tray selection (HP LaserJet 3390/3392 all-in-one)...............................................230Change the number of copies............................................................................................231

Scan: How do I?.................................................................................................................................232Use HP LaserJet Scan......................................................................................................232Scan from the all-in-one control panel...............................................................................232Program the all-in-one Scan To button..............................................................................233Create, modify, or delete destinations...............................................................................233Scan to e-mail....................................................................................................................234Scan to a folder..................................................................................................................234

Network: How do I?............................................................................................................................235Set up the all-in-one and use it on the network.................................................................235

To configure a network port-connected all-in-one configuration (direct modeor peer-to-peer printing)....................................................................................235To configure a direct-connected shared all-in-one (client server printing)........236To change from a direct-connected shared all-in-one to a network port-connected all-in-one configuration....................................................................237

Set my network password..................................................................................................237Other: How do I?................................................................................................................................238

Clean the paper path.........................................................................................................238To clean the paper path from HP ToolboxFX....................................................238To clean the paper path from the all-in-one control panel.................................239

Restore the factory-set defaults.........................................................................................239Use the Embedded Web server (EWS).............................................................................240Find the user guide............................................................................................................240

User guide links.................................................................................................240Where to look for more information...................................................................240

Setting up the all-in-one....................................................................240Using the all-in-one...........................................................................241

Receive toner warnings.....................................................................................................241Receive toner warnings from the all-in-one at the all-in-one control panel(HP LaserJet 3390/3392 all-in-one)..................................................................241Receive toner warnings from the all-in-one at my computer (HP LaserJet3390/3392 all-in-one)........................................................................................241Receive toner warning e-mail messages from the all-in-one (HP LaserJet3390/3392 all-in-one)........................................................................................242

View the control-panel menu items for the all-in-one (HP LaserJet 3390/3392 all-in-one)...........................................................................................................................................242Use the convenience stapler.............................................................................................243Load staples......................................................................................................................245Clear stapler jams..............................................................................................................247Replace the print cartridge.................................................................................................249Clear jams..........................................................................................................................251

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Clear jams from the print cartridge area............................................................251Clear jams from the input trays (HP LaserJet 3050/3052/3055 all-in-one).......252Clear jams from the input trays (HP LaserJet 3390/3392 all-in-one)................252Clear jams from the output bin..........................................................................256Clear jams from the straight-through output path (HP LaserJet 3390/3392 all-in-one)...............................................................................................................257Clear jams from the automatic two-sided printing (duplexing) path..................259Clear jams from the automatic document feeder (ADF)....................................262

Order new supplies............................................................................................................264

12 Managing the all-in-one and maintenanceInformation pages...............................................................................................................................266

Demo page........................................................................................................................266Usage page.......................................................................................................................266Configuration page............................................................................................................266Supplies Status page (HP LaserJet 3390/3392 all-in-one)................................................268Network configuration page...............................................................................................269Fax logs and reports..........................................................................................................269

HP ToolboxFX....................................................................................................................................270To view HP ToolboxFX......................................................................................................270Status.................................................................................................................................271

Event log...........................................................................................................271Alerts..................................................................................................................................272

Set up status alerts...........................................................................................272Set up e-mail alerts...........................................................................................272

Fax.....................................................................................................................................273Fax tasks...........................................................................................................273Fax phone book................................................................................................273Fax send log......................................................................................................275Fax receive log..................................................................................................275

Help...................................................................................................................................275System settings.................................................................................................................276

Device information............................................................................................276Paper handling..................................................................................................277Print quality.......................................................................................................277Paper types.......................................................................................................277System setup....................................................................................................278Service..............................................................................................................278Device Polling...................................................................................................278

Print settings......................................................................................................................278Printing..............................................................................................................278PCL 5e..............................................................................................................279PostScript..........................................................................................................279

Network settings................................................................................................................279Macintosh Configure Device (Mac OS X V10.3 and Mac OS X V10.4).............................................280Embedded Web server.......................................................................................................................281

Features.............................................................................................................................281Managing supplies.............................................................................................................................282

Checking status and ordering supplies (HP LaserJet 3390/3392 all-in-one only).............282To check supplies status by using the control panel.........................................282

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To check supplies status by using HP ToolboxFX............................................282Storing supplies.................................................................................................................283Replacing and recycling supplies......................................................................................283HP policy on non-HP supplies...........................................................................................283

Resetting the all-in-one for non-HP supplies (HP LaserJet 3390/3392 all-in-one)...................................................................................................................283

HP fraud hotline.................................................................................................................283Cleaning the all-in-one.......................................................................................................................285

To clean the exterior..........................................................................................................285To clean the scanner glass and white platen (HP LaserJet 3050 all-in-one).....................285To clean the scanner glass (HP LaserJet 3052/3055/3390/3392 all-in-one).....................286To clean the lid backing (HP LaserJet 3052/3055/3390/3392 all-in-one)..........................287To clean the automatic document feeder (ADF) pickup roller assembly (HP LaserJet3052/3055/3390/3392 all-in-one).......................................................................................288Cleaning the paper path....................................................................................................291

To clean the paper path from HP ToolboxFX....................................................291To clean the paper path from the all-in-one control panel.................................292

Changing the print cartridge...............................................................................................................293Changing the automatic document feeder (ADF) on the HP LaserJet 3390/3392 all-in-one.............295Changing the automatic document feeder (ADF) pickup roller and load arm assembly (HP LaserJet3052/3055/3390/3392 all-in-one).......................................................................................................297

13 TroubleshootingTroubleshooting checklist...................................................................................................................302Clearing jams.....................................................................................................................................305

Causes of jams..................................................................................................................305Tips to avoid jams .............................................................................................................305Where to look for jams.......................................................................................................306Print cartridge area............................................................................................................306Input trays (HP LaserJet 3050/3052/3055 all-in-one)........................................................308Input trays (HP LaserJet 3390/3392 all-in-one).................................................................309Output bin..........................................................................................................................312Straight-through output path (HP LaserJet 3390/3392 all-in-one).....................................312Automatic two-sided printing (duplexing) path (HP LaserJet 3390/3392 all-in-one)..........314Jams occur in the automatic document feeder (ADF).......................................................317

Control-panel messages....................................................................................................................320Alert and warning messages ............................................................................................320

Alert and warning message tables....................................................................320Critical error messages......................................................................................................326

Critical error message-tables............................................................................326Print problems....................................................................................................................................328

Print quality problems........................................................................................................328Improving print quality.......................................................................................328

Understanding print-quality settings.................................................328To temporarily change print-quality settings....................328To change print-quality settings for all future jobs............328

Identifying and correcting print defects.............................................................329Print-quality checklist........................................................................329General print-quality issues..............................................................329

Media-handling problems..................................................................................................333

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Print-media guidelines.......................................................................................334Solving print-media problems............................................................................334

Performance problems......................................................................................................335Fax problems......................................................................................................................................337

Problems receiving faxes...................................................................................................337Problems sending faxes....................................................................................................339Voice-call problems...........................................................................................................341Media-handling problems..................................................................................................341Performance problems......................................................................................................342

Copy problems...................................................................................................................................343Preventing problems..........................................................................................................343Image problems.................................................................................................................343Media-handling problems..................................................................................................344Performance problems......................................................................................................346

Scan problems...................................................................................................................................347Solving scanned-image problems......................................................................................347Scan-quality problems.......................................................................................................349

Preventing problems.........................................................................................349Solving scan-quality problems..........................................................................349

Network problems..............................................................................................................................350Verifying that the all-in-one is on and online......................................................................350Resolving communication problems with the network.......................................................350

Control-panel display problems..........................................................................................................352Stapler problems (HP LaserJet 3392 all-in-one)................................................................................352Troubleshooting PostScript (PS) errors..............................................................................................353Troubleshooting common Macintosh problems..................................................................................354

Problems with Mac OS X V10.3 and Mac OS X V10.4......................................................354Troubleshooting tools.........................................................................................................................356

All-in-one pages and reports..............................................................................................356Demo page........................................................................................................356Configuration page............................................................................................356Supplies Status page (HP LaserJet 3390/3392 all-in-one)...............................356

Fax reports.........................................................................................................................357Fax activity log..................................................................................................358Fax call report...................................................................................................358Phone book report.............................................................................................358Billing-code report.............................................................................................359

HP ToolboxFX...................................................................................................................359To view HP ToolboxFX.....................................................................................359Troubleshooting tab..........................................................................................359

Service menu.....................................................................................................................360Restoring the factory-set defaults.....................................................................360Cleaning the paper path....................................................................................360T.30 protocol trace............................................................................................361Archive print......................................................................................................361

Appendix A Accessories and ordering informationSupplies..............................................................................................................................................364Memory (HP LaserJet 3390/3392 all-in-one).....................................................................................364Cable and interface accessories........................................................................................................364

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Paper-handling accessories (HP LaserJet 3390 all-in-one)...............................................................364User-replaceable parts.......................................................................................................................365Paper and other print media...............................................................................................................365Supplementary documentation...........................................................................................................366

Appendix B Service and supportHewlett-Packard limited warranty statement......................................................................................370Print Cartridge Limited Warranty Statement.......................................................................................371Availability of support and service......................................................................................................372HP Customer Care.............................................................................................................................372Hardware service...............................................................................................................................373Extended warranty.............................................................................................................................373Guidelines for repacking the printer...................................................................................................374

Appendix C All-in-one specificationsPhysical specifications.......................................................................................................................376Electrical specifications......................................................................................................................376Power consumption............................................................................................................................377Environmental specifications..............................................................................................................377Acoustic emissions.............................................................................................................................378

Appendix D Regulatory informationFCC compliance.................................................................................................................................380Environmental Product Stewardship program....................................................................................381

Protecting the environment................................................................................................381Ozone production..............................................................................................................381Power consumption...........................................................................................................381HP LaserJet printing supplies............................................................................................382Nederlands........................................................................................................................383Taiwan...............................................................................................................................383Disposal of waste equipment by users in private household in the European Union........384Material safety data sheet..................................................................................................384For more information.........................................................................................................384

Telephone Consumer Protection Act (United States)........................................................................385IC CS-03 requirements.......................................................................................................................386EU statement for telecom operation...................................................................................................387New Zealand telecom statements......................................................................................................387Declaration of conformity (HP LaserJet 3390, 3392, 3055, and 3050)..............................................388Declaration of conformity (HP LaserJet 3052)...................................................................................389Country-/region-specific safety statements........................................................................................390

Laser safety statement......................................................................................................390Canadian DOC statement..................................................................................................390Korean EMI statement.......................................................................................................390Finnish laser statement......................................................................................................391

Glossary.............................................................................................................................................................393

Index...................................................................................................................................................................397

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1 All-in-one basics

All-in-one configurations All-in-one features All-in-one parts

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All-in-one configurationsThe all-in-one is available in the following configurations.

HP LaserJet 3050 all-in-one

HP LaserJet 3050 all-in-one printer, fax, copier, scanner

Prints letter-size pages at speeds up to 19 pages perminute (ppm) and A4-size pages at speeds up to 18 ppm

PCL 5e and PCL 6 printer drivers and HP postscript level3 emulation.

Priority input slot holds up to 10 pages. Tray 1 holds up to 250 sheets of print media or 10

envelopes.

Average yield for the standard black print cartridge is2000 pages in accordance with ISO/IEC 19752. Actualyield depends on specific use.

Hi-Speed universal serial bus (USB) 2.0 port. V.34 fax modem and 4-megabyte (MB) flash fax-storage

memory.

32-MB random-access memory (RAM). 30-page automatic document feeder (ADF).

2 Chapter 1 All-in-one basics ENWW

HP LaserJet 3052/3055 all-in-one

HP LaserJet 3052 all-in-one printer, scanner, copier

Prints letter-size pages at speeds up to 19 ppm and A4-size pages at speeds up to 18 ppm

PCL 5e and PCL 6 printer drivers and HP postscript level3 emulation

Priority input slot holds up to 10 pages. Tray 1 holds up to 250 sheets of print media or 10

envelopes.


Hi-Speed USB 2.0 port and port for connecting to a10/100Base-T network.

32-MB RAM. 50-page automatic document feeder (ADF).The HP LaserJet 3055 all-in-one printer, fax, copier,scanner has all of the features of the HP LaserJet 3052 all-in-one, plus:

V.34 fax modem and 4-MB flash fax-storage memory.

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HP LaserJet 3390/3392 all-in-one

HP LaserJet 3390 all-in-one printer, fax, copier, scanner

Prints letter-size and A4-size pages at speeds up to 22ppm.

PCL 5e and PCL 6 printer drivers and HP postscript level3 emulation.

Single-sheet priority input slot (tray 1) for sheet-fedprinting.

Tray 2 holds up to 250 sheets of print media or 10envelopes.

Optional 250-sheet input tray (tray 3) available. Automatic 2sided (duplex) printing, receiving faxes, and

copying.


Average yield for the high-capacity print cartridge is 6000pages in accordance with ISO/IEC 19752. Actual yielddepends on specific use.

Hi-Speed USB 2.0 port and port for connecting to a10/100Base-T network.

V.34 fax modem and 4-MB flash fax-storage memory. 64-MB RAM. Flatbed scanner and 50-page automatic document

feeder (ADF).

One available DIMM slot for memory expansion andadditional font support (memory expandable to 192 MB).

The HP LaserJet 3392 all-in-one printer, fax, copier,scanner has all of the features of the HP LaserJet 3390 all-in-one, plus:

Additional 250-sheet input tray (tray 3) included. 64-MB memory DIMM. Convenience stapler.


All-in-one featuresExcellent print quality 1200 dots per inch (dpi) with Image REt 2400 text and graphics.

Adjustable settings to optimize print quality. The HP UltraPrecise print cartridge has a finer toner formulation that provides sharper text

and graphics.

Fax Full-functionality fax capabilities with a V.34 fax; includes a phone book, fax polling, anddelayed-fax features (HP LaserJet 3050 all-in-one, HP LaserJet 3055 all-in-one,HP LaserJet 3390 all-in-one, and HP LaserJet 3392 all-in-one).

For more information, see Fax.

Copy Includes ADF that allows faster, more efficient copy jobs with multiple-page documents.For more information, see Copy.

Scan The HP LaserJet 3052/3055/3390/3392 all-in-one provides 1200 ppi, 24-bit full-colorscanning from letter/A4-size scanner glass.

The HP LaserJet 3050 all-in-one provides 600 pixels per inch (ppi), 24bit full-colorscanning from the contact image sensor through the automatic document feeder (ADF).

All models include an ADF that allows faster, more efficient scan jobs with multiple-pagedocuments.

For more information, see Scan.

Staple The HP LaserJet 3392 all-in-one includes a convenience stapler for fast and convenientstapling of up to 20 sheets of 80 g/m2 or 20 lb media at the all-in-one.

Large-capacity replaceable staple cassette holds 1,500 staples.For more information, see Convenience stapler (HP LaserJet 3392 all-in-one only).

Networking (HP LaserJet3052/3055/3390/3392 all-in-one only)

TCP/IP LPD 9100

Printer driver features Fast printing performance, built-in Intellifont and TrueType scaling technologies, andadvanced imaging capabilities are benefits of the PCL 6 printer language.

Automatic language-switching

The all-in-one automatically determines and switches to the appropriate printer language(such as PS or PCL 6) for the print job.

Interface connections Hi-Speed USB 2.0 port. 10/100 ethernet (RJ45) network port (HP LaserJet 3052/3055/3390/3392 all-in-one only).

Environmental features PowerSave mode (HP LaserJet 3052/3055/3390/3392 all-in-one only) ENERGY STAR qualified

Economical printing N-up printing (printing more than one page on a sheet). See Printing multiple pages onone sheet of paper or Printing multiple pages on one sheet of paper (Macintosh).

Two-sided printing using the automatic duplexer (HP LaserJet 3390/3392 all-in-one only). Economode setting uses less toner.

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Supplies A Supplies Status page with a print cartridge gauge that show the supply levels that remain(HP supplies only; HP LaserJet 3390/3392 all-in-one).

No-shake cartridge design. Authentication for HP print cartridges (HP LaserJet 3390/3392 all-in-one). Enabled supplies-ordering capability (HP LaserJet 3390/3392 all-in-one).

Accessibility Online user guide that is compatible with text screen-readers. Print cartridges can be installed and removed by using one hand. All doors and covers can be opened by using one hand.


All-in-one partsBefore using the all-in-one, familiarize yourself with the parts of the all-in-one

HP LaserJet 3050 all-in-one parts

Front view

6

81

23

54

7

1 Tray 1

2 Priority input slot

3 Output bin

4 Automatic document feeder (ADF) output bin

5 ADF input tray

6 ADF media lever

7 Control panel

8 Cartridge-door release

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Back view

11

9 12

10

9 Interface ports

10 Security-lock slot

11 Power switch.

12 Power receptacle

Interface portsThe HP LaserJet 3050 all-in-one contains one Hi-Speed USB 2.0 port and fax ports.

1

2

1 Hi-Speed USB 2.0 port

2 Fax ports


Control panel

2 3 541

1 Fax controls. Use the fax controls to change commonly used fax settings. For information about using the fax controls,see Fax.

2 Alphanumeric buttons. Use the alphanumeric buttons to type data into the all-in-one control-panel display and dialtelephone numbers for faxing. For information about using alphanumeric key characters, see Fax.

3 Menu and cancel controls. Use these controls to select menu options, determine the all-in-one status, and cancel thecurrent job.

4 Copy controls. Use these controls to change commonly used default settings and to start copying. For instructions aboutcopying, see Copy.

5 Scan controls. Use these controls to scan to e-mail or to a folder. For instructions about scanning, see Scan.


HP LaserJet 3052/3055 all-in-one parts

Front view

71

26

3

4

5

1 Tray 1

2 Priority input slot

3 Output bin

4 Automatic document feeder (ADF) input tray

5 ADF output bin

6 Control panel

NOTE The control panel for the HP LaserJet 3055 all-in-one, with fax controls, is shown. The control panel forthe HP LaserJet 3052 all-in-one does not have fax controls.

7 Cartridge-door release

Back view

10

118

9

8 Interface ports

9 Security-lock slot

10 Power connector

11 Power receptacle


Interface portsThe HP LaserJet 3052/3055 all-in-one has two interface ports: a 10/100Base-T (RJ-45) network portand a Hi-Speed USB 2.0 port. The HP LaserJet 3055 all-in-one also has fax ports.

2

3

1

1 Network port


3 Fax ports (HP LaserJet 3055 all-in-one only)

Control panel

2 3 541

1 Fax controls (HP LaserJet 3055 all-in-one only; the HP LaserJet 3052 all-in-one does not have fax controls). Usethe fax controls to change commonly used fax settings. For information about using the fax controls, see Fax.






HP LaserJet 3390/3392 all-in-one parts

Front view

7

9

10

8

1

2

5

4

3

6

1 Tray 2

2 Single-sheet priority input slot (tray 1)

3 Print-cartridge door

4 Top (face-down) output bin

5 Control panel

6 Automatic document feeder (ADF) input tray

7 Automatic document feeder (ADF) output bin

8 Convenience stapler (HP LaserJet 3392 all-in-one only)

9 Power switch

10 Optional tray 3 (standard on HP LaserJet 3392 all-in-one; optional on HP LaserJet 3390 all-in-one).

Back view

14

1312

11

11 Power connector

12 Rear output door (face-up output bin for the straight-through output path)

13 DIMM door

14 Interface ports


Interface portsThe HP LaserJet 3390/3392 all-in-one has two interface ports: a 10/100Base-T (RJ-45) network portand a Hi-Speed USB 2.0 port. The HP LaserJet 3390/3392 all-in-one also has fax ports.

2 31


2 Network port

3 Fax ports

Control panelUse the following illustration to identify the all-in-one control-panel components.

51 32 405

06

07

08

Shift

1 Fax controls. Use the fax controls to change commonly used fax settings. For information about using the fax controls,see Fax.






2 Software

Software installation Printer drivers Software for Windows Software for Macintosh

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Software installationIf your computer meets the recommended minimum requirements, you have two options when installingthe software from the CDs that came with the all-in-one.

Typical installationThe following software is included with a typical installation:

HP ToolboxFX HP LaserJet Scan program and driver HP LaserJet Fax Readiris OCR (not installed with other software; separate installation is required) Printer drivers (PCL 6, PCL 5e, PostScript Level 2 emulation) HP Director (Macintosh) HP All-in-One Setup Assistant (Macintosh)

Minimum installationThe following software is included with a minimum installation:

PCL 6 printer driver HP LaserJet Scan program and driver

NOTE Minimum installation supports faxing by using the control panel.

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Printer driversThe product comes with software that allows the computer to communicate with the product (by usinga printer language). This software is called a printer driver. Printer drivers provide access to productfeatures, such as printing on custom-sized paper, resizing documents, and inserting watermarks.

Supported printer driversThe following printer drivers are provided for the product. If the printer driver that you want is not on theproduct CD or is not available on www.hp.com, contact the manufacturer or distributor of the programthat you are using, and request a driver for the product.

NOTE The most recent drivers are available at www.hp.com. Depending on the configurationof Windows-based computers, the installation program for the product software automaticallychecks the computer for Internet access in order to obtain the latest drivers.

Operating system1 Fax driver PCL 6 printerdriver

PCL 5 printerdriver

PS printerdriver

PPD2 printerdriver

Microsoft Windows 98

Windows Millennium (Me)

X

X

X

X

X

X

Windows 2000

Windows XP

Windows Server 2003

X

X

X

X

X

X

X

X

X

X

X

Mac OS X V10.3 andMac OS X V10.4

X X X

1 Not all product features are available from all drivers or operating systems. See the context-sensitive help in the printer driverfor available features.

2 A Macintosh printer driver and the necessary PostScript (PS) Printer Description files (PPDs) are included with the all-in-one.

Additional driversThe following drivers are not included on the CD, but are available from the Internet.

UNIX model scripts. Linux drivers. Windows XP 64-bit driversYou can obtain Model

HP LaserJet 3050/3052/3055/3090/3092 all-in-one User Guide - ENWW

Documents

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