Hp da-oradea-24042012

©2010 HP Confidential1 ©2009 HP Confidential1

HP and e-Government

Public value of e-Government

and citizen centric

transformation

Roxana PopescuApril 24, 2012

©2010 HP Confidential2

MAJOR GOVERNMENT TRENDS

– Growing pressure to do more, and provide better and a broader range of services, at either the same or reduced levels of funding

– A growing necessity to integrate Information and Communications Technology (ICT) into mainstream attempts to modernize public services and to manage the noticeable difficulty in doing so

– A lack of publicly available and policy-relevant evidence on what ICT investments have delivered to date by way of added value to the public sector


PUBLIC VALUE OF GOVERNMENTS

The value created by government through administrative services, laws, regulation and other actions

resulting in

High quality pubic services, delivered with efficiency, by trusted institutions in the pursuit of improved socioeconomic outcomes for everyone


E-GOVERNMENT IN ESSENCE

Major transformation of the public administration, supported by technology

Affects all public authorities

and private bodies


HP PUBLIC VALUE FRAMEWORK

Identifies drivers of value creation and establishes a set of indicators that can be used to design, implement and measure value based government systems and services

Quality services Efficiency Trust Outcomes

Public value


QUALITY OF SERVICES

Accessibility Various channels to access government services

Available information

Quality and quantity of information about government services and easiness to find

Attitude of staff % of positive survey responses to “staff friendliness”

Speed of service Benchmark of average and maximum time to deliver a specific services

Choice Citizens have choices for how, when and what to request from governments

Importance of service

Rate of use and positive feedback on the delivery of a specific service


EFFICIENCY GAINS

Reduces administrative process cost

Reduction of funding and direct staff required for same output

Improved public procurement

Reduced cost of public procurement – products and services

Increased productive time of staff

Reduced % of professional time spent dealing with administrative tasks

Satisfied and well motivated staff

% of positive survey responses to “quality of work life”

Reduced back office costs

Shift % of back office costs to front office and improvement of services


TRUST IN GOVERNMENTS

Security of Personal Information

Number of security breaches

Protections for Individual Privacy

Number of cases that individual privacy was compromised

Freedom of Information

Speed and quality of response to requests for information

Citizen Participation in Democratic Process

Number of channels available to citizens that can be used for taking part in the political processes

Acceptance of government actions

% of positive survey responses that “believe in public bodies”

Transparent and accountable government

How easy citizens can access information on the government activities


SOCIOECONOMIC OUTCOMES

Quality Services Improved indicators in key service areas

Efficiency, additional resources to front line

Number of additional front line servants made available via efficiency gains

High Levels of Trust in Authorities

% of positive survey responses that support trust in public administration

Changed Citizen Behavior - healthier lifestyle

% of positive survey responses that state improved quality of life because of high quality public services

Successful Businesses

Improved business environment to support economic development


HP PUBLIC VALUE FRAMEWORK BENEFITS

– Challenge and overcome the simplistic notion that e-Government merely represents putting public services online

– Resolve critical issues with ICT resource allocation and buy-in from citizens, businesses and government staff

– Constitutes “value for money” in the public sector assessments of the wider public value which might be delivered from any particular procurement or investment


HP E-GOV FRAMEWORKID and access

Government interface

Web services data exchange

Citizen portal Business portal

Common services interfaceMinistry interfaceDepartment

interfaceRegion

interface

Government call centre

Single point of serviceRegional portalApplications

Mobile

Dept.systems

SmartCrdPKI

Citizensdatabase

Businessdatabase

Propertydatabase

Ministrysystems

Dept.systems

GISAuthentic

andAuthoriz.

Govmntdirectory

Secureemail

Regionsystems

Govmntstructure

Searchtool

Paymentgateway

Govt. employee portalDocument Management/Workflow

Departmentinterface


HP E-GOV COMPONENTS

– Interoperability platform

– Public services

– Internal government services

– Public and government registries

– Common eGov infrastructure services

– Internal document and process management

– Information exchange and cross-border services


SHARED GOVERNMENT SERVICES

Traditional objectives

Trough consolidation of common government services by a specialized agency or service delivery center

Cost efficiency Improvement in customer service

Optimization of administrative

processes


HP Education– Find the right mix of methods

and media to accommodate the needs of the students and the organization.

– Make sure that the people get the right knowledge at the right point in time.

– Combine the benefits of technology based learning and traditional training.

– Focus on practical experience and transfer of the knowledge to the real working environment.

– Informal learning supports formal training and ensures sustainability and transfer

Classroom

Books E-learning

Games

Virtual Lab

On-the-job


TOWARD CITIZEN–CENTRIC GOVERNMENT– Long term e-Government strategy and focus on

Public value– Holistic approach in combination with quick

tangible results– Reduced costs and increased efficiency trough

process optimization– Shared services as a transformation engine


Thank you


Back-up


SHARED GOVERNMENT SERVICES

Mitigate operational workforce

risks

Create value focused

culture of “buyer of services”

Foster innovation

and operational excellence

Introduce new

technologies and

business models

Holistic view of shared services


MAXIMIZING SHARED SERVICES VALUE

Implementation models

– Service centered shared services center

– Citizen centric shared services center

– Layered shared services center

– Common technology strategy

Hp da-oradea-24042012

Technology

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