HP Back ToSchoolOfflineTNC

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Transcript of HP Back ToSchoolOfflineTNC

  • Back To College OfferOn HP Consumer Notebooks

    5th June 23rd August 2015

    www.hpshopping.in/btc2015

  • Buy HP Consumer Notebook And Get Following Offers:

    Offer 1:Protection

    Offer 2:Entertainmen

    t 12 movie tickets Worth max Rs.3000

    X3000 wireless mouse Worth Rs.789

    H2800 Orange HeadsetWorth Rs.1999

    Additional 2 year Onsite Warranty worth Rs.5999

    1 year MIS subscription

    worth Rs.1399

    4G/3G Dongle Worth Rs.1500

    1 year Burglary & Theft Insurance On

    Invoiced Value

    Crash Proof Locate Laptop

    Sys Boost

    3 softwares for Complete Peace

    of Mind

    Note: Refer next slide for valid notebook models

  • Buy Any HP Consumer Notebook And Get Following Offers:

    Models OfferHP Envy k- or j- or n- or ae-series,HP Pavilion ab- or p- or v-series,

    Pavilion 13, Stream 11, Stream 13, Omen, Any x360 series

    Pay Rs.1499 to get Offer 1 and Offer 2

    Select HP 14/15 notebooks (notebooks with i3/i5/i7 processors)

    Pay Rs.1499 to get Offer 1+ Pay Rs.1499 to get Offer 2

    Any Other HP Consumer Notebook Pay Rs.1999 to get Offer 1+ Pay Rs.1999 to get Offer 2

    On HP 14/15 notebooks with i3/i5/7 processors end-customers have to pay Rs.2998 if they want to avail both the offers. They can also choose only one of the above two offers and pay Rs.1499 to avail the same .On Any Other HP Consumer Notebook end-customers have to pay Rs.3998 if they want to avail both the offers. They can also choose only one of the above two offers and pay Rs.1999 to avail the same .

  • Protection

    HP Redemption Cell will get 1 yr Burglary Cover with Theft Extension Insurance policy issued for the end-customers.

    The steps to avail insurance policy will be performed by HP Redemption Cell and customers will get the Insurance policy via email.

    Policy will be issued within 2 working days after HP Redemption Cell has approved the redemption.

    Policy to be issued on the Invoice amount in the name of the end-customer by Reliance General Insurance (RGI).

    Theft and burglary to be covered under the policy by RGI. Depreciation rate will be charged on the invoice value @ 2.5% per quarter. Please refer the

    example given in the table here. HPs role will be only till getting the policy issued for the end-customer. In case of theft/burglary of laptop, customers need to approach RGI directly for claim

    filing/claim handling. HP will have no role to play in claim filing/claim handling. In case of any dispute, HP will have no obligation/liability towards resolving the same.

    Customers need to settle such disputes directly with RGI. End-customers need to ensure that the name with which they are registering at

    www.hpshopping.in/btc2015 has a bank account in an Indian nationalized or private bank. This is a compulsory requirement of RGI for claim disbursement.

    Terms & Conditions:

    Claim Logged Date:

    Amount returned to customer:

    Before 13th Sep'15

    Full invoiced amount will be given to

    customer13th Sept'15-12th Dec'15

    2.5% will be cut from invoiced amount

    13th Dec'15 -12th Mar'16

    5% will be cut from invoiced amount

    13th Mar'16 - 12th Jun'16

    7.5% will be cut from invoiced amount

    Example: Laptop purchase date: 13th June, 2015

    1st time ever in PC industry

    1 yr Burglary + Theft Insurance on Invoiced Value

  • Protection1 yr Burglary + Theft Insurance on Invoiced Value

    1. Claims to be intimated by the customer through RGI Call centre or Online Portal.2. An FIR to be registered for the loss.3. Non traceable report to be occupied from the Police Department4. Documents required for submission to process the claim

    a) Claim Form Duly filled and signedb) Policy schedulec) Invoice Copyd) Copy of FIRe) Non Traceable reportf) KYC documentsg) NEFT Documents

    5. Claim will be settled with 7 days of the submission of the all the completed documentsby RGI.

    6. Call Center No. - 18003009

    Claims Filing/Handling

    NOTE:

    Claim Filing/Handling is the soleresponsibility of Reliance General Insurance.

    HP will not be responsible for the same. In case of any issues faced by end-

    customers in any of these 5 steps, theyneed to approach RGI service centersdirectly.

    https://www.reliancegeneral.co.in/Insurance/SMEs/Burglary-and-Housebreaking/BurglaryAndHouseBreaking.aspxLink to check policy details:

  • ProtectionLocate Laptop + Crash Proof + Sys Boost 3 softwares for Complete Peace of Mind

    After claim validation, HP Redemption Cell will email the license key and the link at which the 3 softwares can be downloaded. For Locate Laptop to work, the stolen laptop would have to be connected to the internet so that it can be detected by the software. For any service/performance issues regarding the softwares, customers need to contact Unistal service center for any help. HP will not

    be responsible for any service or performance related issues of the softwares. Unistal 24 x 6 Toll Free Support: 1800 102 - 5400

    Terms & Conditions:

    Locate Laptop

    Lets you track thelocation of your stolenlaptop using the internet.

    Crash Proof

    A Proactive DataRecovery software whichhelps in recovery oflost/deleted files.

    Sys Boost

    System tune-up softwareto maintain and optimizethe performance of yourlaptop.

  • 1 year McAfee Internet Security Subscription

    ProtectionAdditional 2 year Onsite Warranty

    All HP Consumer notebooks come with 1 year default onsite warranty. This offer is for additional 2 years onsite warranty. So customers will get total 3 years onsite warranty.

    The warranty certificate will be emailed to customers registered email id. There will be no hard copy of the same. Customers need to carry a printout of this warranty certificate and invoice copy to HP authorized service centers.

    1 year McAfee Internet Security (MIS) subscription can be availed by downloading and installing MIS software via the link which will be sent in an email by HP Redemption Cell along with license key.

    For any service/performance issues regarding MIS, customers need to contact McAfee service center for any help. HP will not be responsible for any service or performance related issues of MIS.

    McAfee Service Center Toll Free No.: 1800-3000-2454, Also refer: http://service.mcafee.com/faq/country.html

  • Entertainment12 movie tickets worth maximum Rs.3000

    2 tickets per month for 6 months

    Each ticket price cannot be more than Rs.250 each. The offer can be availed using a 16 digit Movie Money voucher code. The 12 tickets are absolutely free. No convenience fee will be charged if you are using this Movie Money voucher. Tickets can only be booked on BookMyShow site and on BMS mobile app for:

    All shows from Mon Thurs and shows starting before 12:00 PM on Fri, Sat, Sun. Tickets need to be booked minimum 2 days in advance. Not more than 2 tickets can be claimed in one month. This offer is valid only for BookMyShows partner cinemas. The list of partner cinemas is available on www.bookmyshow.com . BookMyShows standard terms & conditions apply. BookMyShows decision will be final in case of any dispute as regards the booking

    of movie tickets.

    Terms & Conditions:

  • Entertainment

    Steps To Redeem:

    HP Redemption Cell will email 5 digit code upon claim approval

    Send 5 digit code via SMS to

    9239895050 to receive 16 digit

    Movie Money code

    Go to bookmyshow.com

    and select the movie you want to

    watch

    On payment page, select Movie Money option from Avail the discount and offers

    dropdown

    Enter 16 digit Movie Money

    code & click on Apply Offer

    button

    Voucher will be applied and free ticket

    will be booked

    Follow the Redemption Process of HP Back To College offer. Once your claim is approved, you will receive the Bookmyshow 5-digit voucher code viaemail from HP Redemption Cell. After you receive the 5-digit code, following steps need to be performed:

    1. Send an SMS to 9239895050 in the following format BMSOFFERS HP915 . The 5 digit code is valid only till 30th September, 2015.If the 5 digit code is not activated before 30th September, 2015 to receive 16 digit Movie Money code, you will not be able to avail the offer.

    2. After sending the sms, you will receive one 16 digit Movie Money code valid for 6 months.3. To book a movie, go to www.bookmyshow.com (or bookmyshow app) and select Location/Movie/Cinema/Show Date/Time/Seat of your preference.4. On the payment page tick the check box that states Avail the discount and offers" from the drop-down list and select the "Movie Money" option.5. Enter the 16-digit Movie Money code received through SMS in the text box & click on "Apply Offer" button to avail the offer.6. The voucher will be applied and your free ticket will be booked. Please note that convenience fee will not be charged on using this voucher.7. At the end of a successful transaction, a booking id shall be generated which needs to be exchanged at the box-office for actual tickets.8. Email and SMS confirmation will also be received provided its active.

    Follow Step 3 Step 8 every time you want to book a movie ticket.For any assistance reach out to Bookmyshow Customer Care Support No.: +91(022)-39895050 or Write to: [email protected]

    12 movie tickets worth maximum Rs.30002 tickets per month for 6 months

  • Entertainment

    X3000 wireless mouse worth Rs.789Part No. H2C22PA

    3 buttons with scroll wheel 3 years Replacement Warranty

    H2800 Orange Headset Worth Rs.1999Part No.F6J05AA

    Adjustable Headband, comfortable ear pads1 year Limited Warranty

  • 4G/3G Dongle Worth max Rs.1500Entertainment

    Terms & Conditions:

    Offer valid on only Airtel Postpaid Data Card plans with rental plan of Rs 450 and above. Customers cant collect the Data Card without opting for a Postpaid Data Card Plan of rental Rs 450

    & above. Offer valid on 4G Dongles in only Airtel 4G Circles and on 3G Dongles in Airtel 3G Circles.

    Offer not valid in circles where Airtel coverage not available. List of circles with 4G/3G/No coverage is give in the table here. For updated list of 4G coverage areas please visit http://www.airtel.in/4g/

    Customers can visit Airtel stores to avail this offer as soon as they receive Airtel Data Card Voucher Code from HP Redemption Cell

    HPs role in this offer will end once it provides Airtel Data Card Voucher Code to the customers. Airtel will be responsible for validation of customers documents and for providing the free Dongle to the customer upon successful validation.

    The authority of rejecting or approving a customers claim for Airtel 4G/3G dongle lies solely with Airtel and HP will have no role to play in the same.

    Circle CoverageASSAM 3GBIHAR 3G

    HP 3GJK 3G

    RAJASTHAN 3GRest of BENGAL 3G

    UP West 3GAP 4G

    CHENNAI 4GDELHI 4G

    KARNATAKA 4GKOLKATA 4G

    ROM 4GMUMBAI 4GORISSA 4GPUNJAB 4G

    Rest of NE 4GTAMIL NADU 4G

    GUJARAT Not AvailableHARYANA Not Available

    MP&CG Not AvailableKERALA Not AvailableUP East Not Available

  • 4G/3G Dongle Worth max Rs.1500Entertainment

    Steps To Redeem:

    Customer registers for the Airtel offer at www.hpshopping.in/btc2015

    HP Redemption Cell will email Airtel Data Card Voucher Code within 2 days of customer registration

    Customers need to carry a printout of this email + ID Proof + Photograph + Address Proof when they visit nearest Airtel Store/Airtel Relationship Center/Airtel Express

    Outlet

    Step 1

    Step 2

    Step 3

    Step 4 Airtel will then validate the documents, provide details of the plans (any plan of Rs.450 or above) to the customers and ensure activation of the plan. HP will have no role to play in

    either plan activation or in handling customer escalation.

  • 1. This offer is ONLY valid for end customer purchases made between 5th June, 2015 and 23rd August, 2015.

    2. The last date for customer to register at www.hpshopping.in/btc2015 is 24th August,2015 and all documents have to reach Solutions (a div. of TLG India Pvt. Ltd.) by 10th September2015. Claim will be Rejected if these timelines are not followed.

    3. The validation of your document submission and payable amount will be done within 7 days of receipt of your documents by Solutions (a div. of TLG India Pvt. Ltd.) An email will be sent to your registered mail id informing whether your claim is approved / rejected or requires further clarification.

    4. Please note that the claim will be processed ONLY if the Name on the invoice, Identity Proof and the name registered on the registration site is same. We request your attention to this point and request you to submit appropriate details to ensure timely claim approval.

    5. All customer queries regarding the offer can be directed as per the following:Email : [email protected] : www.redemptionsupport.com (enter your redemption code to check the status of your claim)Callback : If you want to talk to our representative, send the following SMS to 53030 : REDHELP and we will give you a callback within 4

    hoursSMS : Send the following SMS to 53030 : CLAIM

    6. HP shall not be held responsible for any delay in communication with regard to this offer. Offer can be withdrawn or changed by HP without any notice.

    For detailed Terms and Conditions, please visit www.hpshopping.in/btc2015

    Terms & Conditions

  • 1. Log on to www.hpshopping.in/btc2015 and register on or before 24th August 2015 to avail the offer.2. Select the offer while registering. Upon registration, you will get a Redemption Code. Please save it and use it for all

    communications.3. Within 72 hours, you will get an Order Confirmation Email which will contain the amount that is to be paid basis the offers

    selected by you during registration. You need to perform the below steps 4 - 7 on or before 10th September, 20154. After receiving the Order Confirmation Email, go to www.redemptionsupport.com. Enter the Redemption code to go to

    Claim Status page5. Click on Online Claim Submission button6. Upload the correct documents against each of the fields mentioned:

    1. Attach copy of invoice2. Attach copy of ID proof3. Attach copy of serial no. sticker

    7. On clicking Next button, you will be taken to the payment gateway. Follow the steps mentioned to make the payment8. On successful payment, you will receive 2 emails

    1. Payment Confirmation from redemptionsupport.com website2. Auto-generated Payment Confirmation from payment gateway vendor EBS

    9. Solutions (a div. of TLG India Pvt. Ltd.) will then validate the documents and send an Order Approval Email within 3 dayswhich will contain details and timelines of gift courier/email

    Redemption Process -Online

    Note: Customers can go for any one of the Redemption Process Online or Offline

  • 1. If customer uploads the documents but does not make the payment and leaves the website, then the entire transactionwill be cancelled and he/she will have to upload all the documents again.

    2. If, after making the payment, it is found upon document validation that the customers claim needs to be REJECTEDbecause of any reason (eg: product purchased outside offer period), then the amount paid will be credited back intocustomers account within 3 days and he/she will be informed of claim rejection.

    3. If, after making the payment, it is found upon document validation that the customers claim needs to be put on HOLDbecause of any reason (eg: incorrect document uploaded), then the amount paid will be credited back into customersaccount within 3 days and he/she will be asked to perform all the above steps again correctly.

    4. In case if there is no payment to be made, customers need to only upload their documents. Upon document validation,they will get the Order Approval Email.

    5. The existing offline redemption process of couriering documents to Solutions (a div. of TLG India Pvt. Ltd.) (at NehruPlace, New Delhi)is still available for customers who do not wish to make online payment

    Note

    Redemption Process -Online

    Note: Customers can go for any one of the Redemption Process Online or Offline

  • 1. Log on to www.hpshopping.in/btc2015 and register on or before 24th August2015 to avail the offer.2. Select the offer while registering. Upon registration, you will get a Redemption Code. Please save it and use it for all communications.3. Within 72 hours of registration, an order confirmation email will be sent to your registered email id confirming the offer selected and the

    amount that you need to pay via an At Par Cheque/Demand Draft(if applicable).4. Cheque/Demand Draft to be issued in the name of " TLG India Pvt. Ltd "5. Kindly ensure that all the following documents are received at our Redemption cell by 10th September 2015, failing which claim will not

    be processed.a) Identity Proofb) Copy of Invoice c) Cutout of Barcode Sticker from the Carton of the Notebookd) Cheque/DD of Differential amount ( if applicable)

    6. Please mention your Redemption Code on the courier/post that you will send.7. The documents need to be sent to the following address

    HP Redemption Cell, Office No. 925, 89, Hemkunt Chambers, Nehru Place, New Delhi - 110019

    8. Once claim is approved a) Warranty certificate, Steps to redeem McAfee Internet Security and Steps to redeem Unistal softwares will be emailed

    within 10 daysb) Reliance General Insurance policy will be emailed within 2 daysc) Bookmyshow voucher will be emailed within 15 daysd) Accessories will be couriered within 30 dayse) Steps to avail Airtel 4G/3G Dongle will be emailed within 2 days

    Redemption Process - Offline

  • Copyearight 2012 Hewlett-Packard Development Company, L.P.

    THANK YOU