Amazon Vendor ChargebacksIdentifying Types of Chargebacks & Best Practices to

Prevent Deductions to Your Revenue

AMAZON VENDOR COURSE

Logistics

Session Recording Will Be Sent Next Week

Q&A Following the Presentation

Submit Questions In the Chat Box to the Right

T O D AY ’ S S P E A K E R S

Jeff ColemanDirector, Account Management CPC Strategy

Katie LavieriVendor Services Manager CPC Strategy

OVERVIEW

•Founded in 2007

•Recognized as an Official Google Shopping Partner

•300+ Active Retail Clients

•Top 50 fastest growing company in San Diego 3 years

CLIENTS

About CPC Strategy

SOLUTIONS

• Retail-focused Paid Search (PPC)

• Google Shopping Management

• Shopping Channel Management

• Amazon Sales Acceleration

Poll For The Audience…How many of you have dealt with Amazon Chargeback fees before?

I have, frequently. I have, but not very often. I’ve never dealt with chargeback fees

before. I don’t know what chargeback fees are.

Katie LavieriVendor Services Manager

Directed fulfillment process to contribute over $1 million in prevented and disputed chargebacks while at

Currently manages Amazon Vendor Service offerings at CPC Strategy Former member of Nixon’s Global Retail Operations team Managed EDI for Nixon US Created and lead Nixon’s Vendor Compliance Department for US and

EMEA

Course Overview

• How Amazon Chargeback Fees Negatively Impact Revenue

• The 5 Main Types Of Amazon Chargeback Fees

• How To Locate Your Chargeback Fees In Vendor Central

• Actionable Steps To Prevent Amazon Chargebacks

• Disputing Invalid Charges & What To Expect

• Q&a

How Amazon Chargeback Fees Negatively Impact Revenue

Amazon chargebacks = operational non-compliance fees

Deducted from remittance checks

Small operational errors can cost Vendor thousands of dollars

Sales Targets

Examples

The 5 Main Types of Amazon Chargeback Fees

1. PO Related Issues – Most common form of chargeback• Any ship window violation, PO confirmation error

2. ASN Related Charges – Advanced Ship Notice• Includes vendor central and EDI ASNs

3. Prep Related Charges – Amazon has very specific requirements

The 5 Main Types of Amazon Chargeback Fees

4. Transportation Related Charges • Shipping and delivery fees

5. Receive related issues • Carton, barcode & label issues

How To Locate Your Chargeback Fees In Vendor Central

Payments Tab

Vendor Operational Reporting

Filter by date

How To Locate Your Chargeback Fees In Vendor Central

Chargeback types

Extracting data

Actionable Steps To Prevent Chargebacks

PO –Compliance Ship window awareness Confirmation compliance

ASN Related Charges Vendor Central manual ASNs EDI mapping

Actionable Steps To Prevent Chargebacks

Prep Related Charges

Bagging Bubble wrapping Taping

Actionable Steps To Prevent Chargebacks

Transportation Related Charges

Routing Appointments

Receive related issues

Carton content label Barcode on product Dunnage

How to Dispute Invalid Chargebacks

Proof of invalidity

Excel, screen shot, text file

Explain why it’s invalid in clear, concise terms

How to Dispute Invalid Chargebacks

Send Dispute via Vendor Central

Reach out to the buyer or create a support ticket

Questions for Katie?Submit your questions in the chat box on the right

cpcstrategy.com/amazon-evaluation/

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