How Toll-Free Numbers

Can Enhance Customer

Service Experience?

Happy customers are more

loyal and more likely to refer

your business forward, which

in turn can generate business

growth and increases

opportunity.

However, fixing customer

service experience isn't easy.

Let's discuss the most common

problems and their solutions:

Customers are

unable to connect

with the right agent

due to technical

issues.

Problem 1:

Solution : Call Queue Management

Using call queue

management features

such as ACD and virtual

receptionist, customers

can quickly connect with

the right agent.

Problem 2:

Customers issues are

not resolved on time

due to disconnected

systems, complex user

interface and multiple

applications causing

system overloads.

Solution : First Contact Resolution

Resolving customer query in

one go reduces the overall

call handling time, and thus

speeds up the query

resolution process.

Businesses often use

just one channel to

resolve customer issues.

Problem 3:

Solution:

Channels of

Communications

Setting up multiple channels

such as voice mail, email, or

personal phone number can

resolve customer queries

quicker.

About Us

The Real PBX, powered by Cloud

Space Technologies LLC, is a global

provider of unified cloud

communication services such as

cloud PBX, 800 Numbers, SIP

services and toll free numbers to

consumers and businesses.

For more information, visit:

www.therealpbx.com or call at +1-

888-892-9646

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References

How Toll Free Numbers can Enhance Customer Service Experience? - The Real PBX

Top 5 Toll Free Number Features You Will Love -The Real PBX