How To Write A Daily Activity Report That Matters
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Transcript of How To Write A Daily Activity Report That Matters
HOW TO
REPORTS INCLUDE:
D A I L Y A C T I V I T Y R E P O R T S
T R U C K & V I S I T O R L O G S
P A R K I N G V I O L A T I O N S
P A S S O N L O G S
I N C I D E N T R E P O R T S
M A I N T E N A N C E R E Q U E S T S
E Q U I P M E N T L O G S
O T H E R R E P O R T S
S o m e w o u l d a r g u e t h a t t h e m o s t
i m p o r t a n t o f t h e s e r e p o r t s i s t h e
o f f i c e r ’ s d a i l y a c t i v i t y r e p o r t ( D A R ) .
T h e D A R i s t h e m o s t c o m m o n o f
a l l s e c u r i t y g u a r d r e p o r t s
b e c a u s e o n e i s c o m p l e t e d b y
e v e r y o f f i c e r , e v e r y s h i f t .
S E C U R I T Y O F F I C E R S
A C T A S T H E E Y E S
A N D E A R S O F T H E
C U S T O M E R .
IT IS CRITICAL THAT YOUR OFFICERS
PROVIDE YOUR CUSTOMERS WITH
RELEVANT AND VALUABLE
INFORMATION.
Every report should bebranded with yourcompany name and logo. Branding helps yourcustomers associateyour organization withhigh quality products.
Building your brand helpsbuild incredible value foryour organization.
BRANDING IS
IMPORTANT
When your officers submityour reports every report:
MAKE SURE REPORTS
ARE TIME STAMPEDThis is critical in maintainingthe evidentiary value ofreports if used in court.
Should be time stamped
Contains the location that thereport pertains to
Records the officer whosubmitted the report
At the start of the officer’sshift there are many detailsthat the officer should berecording.
INCLUDE SHIFT
START NOTES
1) The shift that the officer is working
2) Any special instructions that theofficer receives from the client, or asupervisor
3) An inventory of the items that theofficer receives and the condition ofthose items
When your officers write a
daily activity report they
should make it easy for the
reader to quickly find the
information that they are
looking for. MAKE INFORMATION
EASY TO FIND
Every observation should be
accompanied by the time that
the officer is making that
observation.
If you are using DAR software,
this time stamp will help
demonstrate to your customers
that your officers are active
throughout their shift.
In addition, if the DAR has legal
significance an accurate
detailing of activities will be
important.
SHOW CONSISTENT
ACTIVITY
Keep in mind that the phrase
“Made rounds all secure”
is unacceptable and demonstrates
a lack of effort on the part of the
security officer.
BE DESCRIPTIVE:
WHO, WHAT, WHEN,
AND WHERE
How long it took to complete a patrol
People that the officer sees or talks to
What the officer has observed
Things that the officer hears
An officer’s observations
should be concise, descriptive,
and factual.
Additionally, unless the officer
knows something as a fact they
should always refrain from
stating their opinions or making
speculations.
The report should contain
NOTHING but the facts.
THE K.I.S.S.
(KEEP IT SIMPLE STUPID)PRINCIPLE
Unless instructed
otherwise, security officers
should refrain from using
10 codes, unfamiliar
abbreviations, or any
terminology that would
make the report hard to
understand by a civilian
reader. See #7…
USE COMMON
LANGUAGE
The officer should also:INCLUDE IMAGES
"A PICTURE IS WORTH
A THOUSAND WORDS"
If your officers are using
reporting software be sure
that they include photos
and images as applicable.
Reference the images in the report
Include a timestamp
Indication of who took the image
Information that comes to
the officer or the customer
after the report is
submitted should be
accurately time stamped
and logged.FOLLOW UP
If you are using paper reports
consider using the back of your
reports for this information.
W h e t h e r y o u r o r g a n i z a t i o n h a s
i m p l e m e n t e d d i g i t a l r e p o r t i n g o r i s
s t i l l u s i n g h a n d w r i t t e n r e p o r t s ,
i f y o u r o f f i c e r s u n d e r s t a n d h o w t o
w r i t e a d a i l y a c t i v i t y r e p o r t y o u r
r e p o r t s w i l l b e p r o f e s s i o n a l .