How to Virtualize Your Training 7 Tips and Tricks

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How to Virtualize Your Training: 7 Tips & Tricks

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Frequently Asked Ques0ons

How to Virtualize Your Training 7 Tips & Tricks

Tom Masotto Vice President Virtual Learning Strategies

8 | ©2015 ON24, Inc.

Why Virtualize Your Training Programs?

Significantly Lower Training Costs

Improve Employee Engagement

Increase New Hire Reten?on

9 | ©2015 ON24, Inc.

Train your global employees at a significantly lower cost

•  On average, 90% reduc?on in costs (compared to in-‐person) using virtual learning environments1

•  Sodexo saved $307 per employee moving from facilitator-‐led classes to virtual learning ($1.4M in savings)2

•  PwC saved $3,127 per employee moving from in-‐person training to a virtual conference (over $1M in savings)3

Significantly Lower Training Costs

1.  ON24 Surveys 2.  Improve Quality of Life with Virtual Learning 3.  PwC Takes Employee Development to a Virtual Level

10 | ©2015 ON24, Inc.

Provide a more engaging training experience

•  70% of employees believe that a virtual format is more effec?ve than in-‐person training1

•  Social tools can significantly improve the employee training experience2

•  Organiza?ons with gamifica?on in place have improved employee engagement by 48%3

Improve Employee Engagement

1.  ON24 Surveys 2.  Social Tools Can Improve Employee Onboarding 3.  Onboarding 2013 – A New Look at New Hires

11 | ©2015 ON24, Inc.

Improve new hire sa0sfac0on and reten0on

•  New employees are 69% more likely to stay longer than three years if they experience well-‐structured onboarding1

•  Organiza?ons with gamifica?on decreased turnover rates by 36%2

•  Comprehensive onboarding can posi?vely affect a`ri?on and a`ri?on mix, yielding a 59% reduc?on in regre`able turnover3

Increase New Hire Reten?on

1.  Social Tools Can Improve Employee Onboarding 2.  Onboarding 2013 – A New Look at New Hires 3.  Overview of Onboarding Elements to Derive the Onboarding Margin

12 | ©2015 ON24, Inc.

What training programs are you responsible for?

A.  New hire onboarding

B.  Sales enablement

C.  Channel / dealer / partner training

D.  Leadership development

E.  Con?nuing professional educa?on (CPE/CLE)

F.  General employee training

Poll (select all that apply)

13 | ©2015 ON24, Inc.

1.  Use webinars for engaging global communica?on

2.  Eliminate the LMS as the “face” of learning

3.  Make social learning easy

4.  Deliver learning paths at scale

5.  Encourage your employees to play games

6.  Deliver sales training year-‐round

7.  Elevate the new hire onboarding experience

7 Ways to Virtualize Your Training

14 | ©2015 ON24, Inc.

Best Prac0ce #1

Use webinars for engaging global communica?on

15 | ©2015 ON24, Inc.

Extend global reach for “all hands” webcasts

16 | ©2015 ON24, Inc.

Eliminate scheduling issues with “simulated live” webcasts

17 | ©2015 ON24, Inc.

Increase engagement with “personalized” experience

18 | ©2015 ON24, Inc.

Increase engagement with social media

Social networking is best known by the social websites: Facebook, Twi`er, and LinkedIn

19 | ©2015 ON24, Inc.

Increase engagement with idea storming

Idea storming enables the gathering and

priori?za?on of ideas and comments contributed

by employees

20 | ©2015 ON24, Inc.

Make webcasts available on all devices

21 | ©2015 ON24, Inc.

Best Prac0ce #2

Eliminate the LMS as the “face” of learning

22 | ©2015 ON24, Inc.

•  Our LMS looks sta?c and ugly

•  Our LMS is confusing for users to navigate

•  Our LMS doesn’t invi?ngly display course ?tles and demos

•  Our LMS does not have a mobile app (nor is it op?mized for mobile)

LMS Usability is Significant Challenge

Source: “12 Common Complaints about Learning Management Systems”, Allison Bickford.

Four of the Top 12 LMS complaints relate to “Usability”

23 | ©2015 ON24, Inc.

Enhancing the Learning Experience

Administra0on and Repor0ng

Content Crea0on

Learner Experience

Exis0ng LMS PlaRorms

Course / Test Authoring Tools

Virtual Learning Environments (VLEs)

24 | ©2015 ON24, Inc.

VLEs: More engaging user experiences

25 | ©2015 ON24, Inc.

VLEs: More interac?vity op?ons

26 | ©2015 ON24, Inc.

VLEs: Easier to navigate / find courses

27 | ©2015 ON24, Inc.

VLEs: More social media & discussion op?ons

28 | ©2015 ON24, Inc.

VLEs: Easier to include language preferences

29 | ©2015 ON24, Inc.

VLEs: Op?mized for all devices

30 | ©2015 ON24, Inc.

Best Prac0ce #3

Make Social Learning Easy

31 | ©2015 ON24, Inc.

“With the rise of social media, it’s almost inevitable that the ‘20%’ will become more important as a

channel for learning.”

Social Learning Growing in Influence

Source: Charles Jennings, Former CLO of Reuters, 2014.

32 | ©2015 ON24, Inc.

Make it easy for experts to contribute

Webcam scheduled discussions allow coaches, mentors and experts to share perspec?ves and answer ques?ons

33 | ©2015 ON24, Inc.

Make it easy to locate coaches and mentors

34 | ©2015 ON24, Inc.

Make it easy to locate coaches and mentors

An exper?se directory is a searchable list that includes employees’ areas of professional exper?se

35 | ©2015 ON24, Inc.

Allow informa?on sharing at all ?mes

36 | ©2015 ON24, Inc.

Make it easy for like-‐interests to find each other

Virtual breakout rooms provide secure loca?ons for cohorts to network, interact, share informa?on, and jointly work on projects.

37 | ©2015 ON24, Inc.

Best Prac0ce #4

Deliver learning paths at scale

38 | ©2015 ON24, Inc.

Learning paths, if designed to meet the needs and goals of your

employees, enable the opportunity for career-‐long talent development.

Adding “virtual” allows learning paths to include both informal and formal learning – and be delivered

at scale.

Opportunity provided by “Virtual Learning Paths”

39 | ©2015 ON24, Inc.

Role-‐Based Virtual Learning Paths

40 | ©2015 ON24, Inc.

Role-‐Based: “New Hire” Learning Path

41 | ©2015 ON24, Inc.

Role-‐Based: “Manager” Learning Path

42 | ©2015 ON24, Inc.

Role-‐Based: “Execu?ve” Learning Path

43 | ©2015 ON24, Inc.

Content-‐Based Learning Paths

44 | ©2015 ON24, Inc.

Best Prac0ce #5

Encourage Your Employees to Play Games

45 | ©2015 ON24, Inc.

Organiza?ons with gamifica?on in place improved employee engagement by

48%*

* Source: Onboarding – A New Look at New Hires

The Value of Gamifica?on

46 | ©2015 ON24, Inc.

Associate points with learning ac?vi?es

Contests can be used to bring learners into virtual environments, drive specific ac?vi?es, and encourage networking.

47 | ©2015 ON24, Inc.

Mo?vate using giveaways or compe??ons

48 | ©2015 ON24, Inc.

Foster peer mo?va?on with team-‐based compe??ons

49 | ©2015 ON24, Inc.

Engage learners with game boards

50 | ©2015 ON24, Inc.

Use scavenger hunts to deliver guided training

51 | ©2015 ON24, Inc.

Best Prac0ce #6

Deliver your sales training year-‐round

52 | ©2015 ON24, Inc.

Informa?on Reten?on

On average, learners forget 70% of what we teach within 24 hours of the training experience1

1.  Brain Science: Overcoming the Forgerng Curve, April 2014.

53 | ©2015 ON24, Inc.

Informa?on Reten?on

With a virtual learning environment, periodic booster training events can be easily delivered allowing the learner

to retain and leverage more informa?on over ?me.

55 | ©2015 ON24, Inc.

“Working with ON24, Sodexo has created a robust virtual training program. The ON24 Virtual Learning Environment is an innova,ve training and educa,onal delivery system that drives engagement and posi,ve learning outcomes,

consistently and cost-‐effec?vely.” Senior Director

Talent Management and Development Sodexo

Sodexo – Virtual Sales Leadership Training

60 | ©2015 ON24, Inc.

•  Sodexo’s virtual environment delivers a blended training experience by combining live virtual classrooms with engaging self-‐paced training.

•  A`endance and par?cipa?on in live sales leadership training sessions increased from 50% to 90%.

•  Sales training is now available year-‐round, rather than simply a once-‐a-‐year event

•  70% of employees say that they learn new skills from the materials in the virtual environment

•  With ON24, Sodexo is able to more effec?vely train 4,500 sales leaders, while saving $1.4 million in training costs each year

The Sodexo Virtual Symposium Impact

62 | ©2015 ON24, Inc.

With a 90-‐day formal onboarding program, new employees’ 0me to produc0vity can

be reduced by 58%*

* Case Study: Accelera?ng New Employee Produc?vity

The Onboarding Opportunity

64 | ©2015 ON24, Inc.

“We give new college hires a virtual plaRorm that helps accelerate their career development and progression,

increases overall reten?on of future leaders, and sets them up for success at Marrio9.”

Vice President Global Talent Acquisi?on Services

Marrio` Interna?onal

Marrio` Voyage: 12-‐Month Virtual Onboarding Program

70 | ©2015 ON24, Inc.

•  Over 900 Voyagers have joined the program from 37 countries and 99% have been placed into roles aser gradua?on.

•  The virtual environment provides a globally consistent and enriching experience for Marrio`’s next genera?on of leaders.

•  Its dis?nc?ve design has posi0oned the company as a global leader among university students and post-‐collegiate talent.

•  It is exactly the type of highly technical, innova0ve and experien0al learning that Millennials have been asking for.

•  Marrio` now receives more than 20,000 applica0ons for the Voyage program each year.

The Marrio` Voyage Impact

71 | ©2015 ON24, Inc.

Would you like to learn more about how your peers are using virtual learning environments and the benefits they are achieving?

A.  Yes B.  No

Poll (select one)

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How to Virtualize Your Training 7 Tips and Tricks

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