How to use adoption to get more value in less time

© 2013 International Business Machines Corporation 2

JB Wood

Todd Hewlin

Thomas Lah

Foreword

Geoffrey Moore


NEWS

WELCOME TO THE FUTURE OF WORK

•

•

•

•

•

•

•


Check your

colleagues’ schedules

To find a time that

works for all

Keep track of updates

With fast and smart

searching.

Share the documents, agenda,

minutes and tasks in an Activity –

everyone can see the same

information. Reduces information

flood.


•

•

•

•


Iteration 1

Support Team

Planning

Early Adopter & Support

Communities

Support Team pre-

launch planning

Launch Support

Status Updates

Refinement of How-To Wikis

Support Team post-

launch review

Suport Team

consolidation review

2 3

Creation of FAQ Wikis

4

Development of

How-To Wikis

The support plan sets up and delivers support for the different user groups as they are

brought into the system through the iterations.


Iteration 1Early Adopters

Iteration 2Leadership

Iteration 3Champions

Iteration 4Early Majority

Iteration 5Late Majority


Introduce the change that is going

to be made, explain the benefits,

what it looks like, what to do, where

to get help. Start in advance of

work commencing and continue

through the iteration.

Implement IBM Verse.

Help people get the most

from the system. Explain

how to use it, some tricks

and tips, how to achieve

more. Demonstrate how it

helps them and tweak it to

their exact requirements.

Be available in a manner

that suits your users. Vocal

and visible support

encourages your users to

use the system, develop

their skills and seek and

provide support.

Review what worked, what

went well, what didn’t.

Adjust your plans, materials,

approach for the next

iteration.

How to use adoption to get more value in less time

Business

Transcript of How to use adoption to get more value in less time