How To Train Your Hiring Managers to Be Master Interviewers
20
Carmen Hudson Principal Consultant Recruiting Toolbox, Inc. Copyright 2013 Recruiting Toolbox, Inc. www.RecruitingToolbox.com Hiring Managers Master Interviewers
-
Upload
ere-media -
Category
Technology
-
view
736 -
download
2
Transcript of How To Train Your Hiring Managers to Be Master Interviewers
Carmen HudsonPrincipal ConsultantRecruiting Toolbox, Inc.
Copyright 2013 Recruiting Toolbox, Inc.www.RecruitingToolbox.com
Hiring
Managers
Master
Interviewers
Current: Consultant, Trainer, EntrepreneurPast: Recruiter, recruiting leader at Capital One, Amazon.com, Microsoft, Starbucks and Yahoo
ABOUT @PEOPLESHARK
YOUR HIRING
MANAGERS
MIGHT BE RWC*
*RECRUITING WHILE CLUELESS
BAD HABITS COST YOU GOOD
CANDIDATES
• UNRESPONSIVE
• NO-SHOWS
• UNPREPARED
• TIME WASTERS
• NO FEEDBACK
THE SOLUTION: SHAME
GET THEM TO
ADMIT THEIR
ERRANT WAYS,THEN, FIX YOUR PROCESS
THE SOLUTION: SHAME
Set expectations
Create a buddy system
Keep score!Pre schedule
interviews
Pre-interview meetings
Candidate debriefs
“I KNOW IT WHEN I SEE IT”
WOULD YOUR
HIRING
MANAGER
KNOW TALENT
IF IT…
If your HM can’t articulate “it”, how can the interviewers identify “it”?
THE SOLUTION: CRYSTAL BALL
GET THEM TO
“SEE IT”
Work with managers to envision the role and articulate the end result
“I KNOW IT WHEN I SEE IT”
Identify assessment
criteria
(Re)write job description
Interview questions
(and answers)
Calibration meetings
Candidate debriefs
Shadow interviewers
YOUR MANAGERS COULD BE
RUINING YOUR BRAND
“LEAVE THAT
EVP STUFF TO
THE SOCIAL
MEDIA GURU”
Brand is where the rubber hits the road. It’s physical. Starbucks builds the brand by handing you the right coffee every time.
SOLUTION: THE GOLDEN RULE
ASK YOUR
MANAGERS:
How would you want your best friend to be treated if he or she were to interview here?
What do you want them to say about…
Our interview process
The people
they met
The questions they were
asked
The jobThe
company
PROTECT THE BRAND
Win with speed
Check out Glass Door
Survey candidates
Follow up Strategy
White glove candidates
Talk to new hires
NO DECISION = “NO” DECISION
“I NEED TO SEE
137 MORE
RESUMES”
Making a decision is difficult. But it’s the hiring manager’s job.
THE SOLUTION: GIVE THEM
PERMISSION
• One candidate, one
decision
• Great managers are
decisive
• To get top
talent, you have to
get comfortable with
no
• You gotta move fast
in this market
SO…HOW OLD ARE YOU?
KEEP YOUR
HIRING
MANAGERS OUT
OF JAIL
They might not know as much as they think they do….
SOLUTION: LEGAL BINGO
Can you pronounce your last name for
me?
Where did you grow up?
What’s your favorite book?
Why did you choose BYU?
Are you able to work late or travel
for more than 3 days?
Why were you off of work for 3
months?
Do you belong to any associations?
Yes, those are pictures of my 2
kids – do you have kids?
DON’T FUMBLE AT THIRD BASE
ARE YOUR
MANAGERS
“SELLING” THE
JOB?
• Passive candidates• Attitude and enthusiasm• Realistic job preview
SOLUTION: PSYCH 101
Self Actualization
Esteem
Love/Belonging
Safety
Physiological
SELLING: GET MANAGERS
INVOLVED
Assign rolesBe thoughtful
about interviewers
Tag-team the offer
Collect motivators
Ask, what makes you
stay?
Sweeten the pot
MY GOAL:
NOT BORING, DIDN’T
SUCK, INTERACTIVE, PRACTICAL, 1-2
THINGS YOU WILL DO NOW
Make interviewers accountable
Tighten up your process
Articulate and calibrate
Fix Your Job Postings
Ask and shadow
Brown bag it
Give your interviewers a
job to do
Be the coach and the
cheerleader
THANK
YOU!
Copyright 2013 Recruiting Toolbox, Inc.
Carmen [email protected]
Let’s Connect! linkedin.com/in/carmenhudson
@peopleshark
Visit www.recruitingtoolbox.com to learn more
