HOW TO SUBMIT & TRACK A SERVICE REQUEST SERVICE RESPONSE CENTER.
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Transcript of HOW TO SUBMIT & TRACK A SERVICE REQUEST SERVICE RESPONSE CENTER.
![Page 1: HOW TO SUBMIT & TRACK A SERVICE REQUEST SERVICE RESPONSE CENTER.](https://reader035.fdocuments.net/reader035/viewer/2022081507/5516e5a255034603568b46ff/html5/thumbnails/1.jpg)
HOW TO SUBMIT & TRACK A SERVICE REQUEST
SERVICE RESPONSE CENTER
![Page 2: HOW TO SUBMIT & TRACK A SERVICE REQUEST SERVICE RESPONSE CENTER.](https://reader035.fdocuments.net/reader035/viewer/2022081507/5516e5a255034603568b46ff/html5/thumbnails/2.jpg)
Use your browser to navigate to the Baylor Facility Services website
www.baylor.edu/Facility_Services
Select “Submit Service Request” from the menu bar on the left
![Page 3: HOW TO SUBMIT & TRACK A SERVICE REQUEST SERVICE RESPONSE CENTER.](https://reader035.fdocuments.net/reader035/viewer/2022081507/5516e5a255034603568b46ff/html5/thumbnails/3.jpg)
This takes you to the iServiceDesk
Select “Submit a Request” from the menu bar on the left
![Page 4: HOW TO SUBMIT & TRACK A SERVICE REQUEST SERVICE RESPONSE CENTER.](https://reader035.fdocuments.net/reader035/viewer/2022081507/5516e5a255034603568b46ff/html5/thumbnails/4.jpg)
Submitting a Request
Step 1:
Select “Baylor Facility Services” from the text box and click on the arrow
![Page 5: HOW TO SUBMIT & TRACK A SERVICE REQUEST SERVICE RESPONSE CENTER.](https://reader035.fdocuments.net/reader035/viewer/2022081507/5516e5a255034603568b46ff/html5/thumbnails/5.jpg)
Submitting a Request
Step 2:
Select your building from the text box and click on the arrow
![Page 6: HOW TO SUBMIT & TRACK A SERVICE REQUEST SERVICE RESPONSE CENTER.](https://reader035.fdocuments.net/reader035/viewer/2022081507/5516e5a255034603568b46ff/html5/thumbnails/6.jpg)
Submitting a Request
Step 3:
Fill out the form as completely as you can.
Items marked with a red asterisk are required:
NamePhone #EmailAreaRequest
![Page 7: HOW TO SUBMIT & TRACK A SERVICE REQUEST SERVICE RESPONSE CENTER.](https://reader035.fdocuments.net/reader035/viewer/2022081507/5516e5a255034603568b46ff/html5/thumbnails/7.jpg)
Submitting a Request
Step 4:
Please be as specific as you can when describing your request. This allows us to allot the appropriate amount of time for the request and to bring the proper tools if needed.
Once complete, click “submit.”
![Page 8: HOW TO SUBMIT & TRACK A SERVICE REQUEST SERVICE RESPONSE CENTER.](https://reader035.fdocuments.net/reader035/viewer/2022081507/5516e5a255034603568b46ff/html5/thumbnails/8.jpg)
Submitting a Request
Step 5 :
This screen shows the detail of your pending request and provides the request number for your reference.
![Page 9: HOW TO SUBMIT & TRACK A SERVICE REQUEST SERVICE RESPONSE CENTER.](https://reader035.fdocuments.net/reader035/viewer/2022081507/5516e5a255034603568b46ff/html5/thumbnails/9.jpg)
Submitting a Request
Step 6 :
You will receive an email confirming that your request has been successfully submitted
![Page 10: HOW TO SUBMIT & TRACK A SERVICE REQUEST SERVICE RESPONSE CENTER.](https://reader035.fdocuments.net/reader035/viewer/2022081507/5516e5a255034603568b46ff/html5/thumbnails/10.jpg)
Request to Work Order
You will receive a second email when the SRC processes your request and assigns it to the appropriate trade shop for attention. This email also provides the work order number for your request.
![Page 11: HOW TO SUBMIT & TRACK A SERVICE REQUEST SERVICE RESPONSE CENTER.](https://reader035.fdocuments.net/reader035/viewer/2022081507/5516e5a255034603568b46ff/html5/thumbnails/11.jpg)
Tracking Your Work Order
Step 1 :
Although we strive to provide you with timely updates regarding the status of your request, there may be times that you want to check on things yourself.
First navigate back to the iServiceDesk homepage, enter the work order number in the search engine at the bottom of the left column, and click the arrow.
![Page 12: HOW TO SUBMIT & TRACK A SERVICE REQUEST SERVICE RESPONSE CENTER.](https://reader035.fdocuments.net/reader035/viewer/2022081507/5516e5a255034603568b46ff/html5/thumbnails/12.jpg)
Tracking Your Work Order
Step 2:
Your request will be displayed, complete with all information that has been entered by the SRC.
![Page 13: HOW TO SUBMIT & TRACK A SERVICE REQUEST SERVICE RESPONSE CENTER.](https://reader035.fdocuments.net/reader035/viewer/2022081507/5516e5a255034603568b46ff/html5/thumbnails/13.jpg)
IT’S JUST THAT SIMPLE!
FOR QUESTIONS,CALL LIZ MCFALL AT X. 1361.