How To Say NO ?

What Is Problem With Yes ?“Yes.” , “Sure.” , “No problem.”

The reality is, we often put this pressure on our self

We think about the things we should do.

Or the things we think we should want to do.

Or the things other people might expect us to do.

Why We Afraid Of Saying No • people say lazy • feeling guilty and hurting or

offending• unnecessary

misunderstanding • fear of losing business • ambition to increase the

business • not knowing how to say no • lack of communication skills

You might start fine-tuning your “no” resolve with any of the four groups who ask questions like these:

Friends Could you lend me some money, please? I'll get it back to you

FamilyYou’re inviting your cousins, aren’t you ?

Colleagues and Bosses Will you stay tonight to finish up this project?I’m leaving; tell the boss I wasn’t feeling well (not true).

Really Difficult People (think-salespeople, telemarketers, contractors)

We only have a few left. Truthfully, I’d grab it if I were you.You look smashing in that color t-shirt. Shall I bring you up?

Saying No Is An Art • sound sincere

• use body language

• be polite

• be firm and tactful

• show your busy schedule and commitments

Techniques To Say No

1. Simple Direct No• The aim here is to say no without

apologizing.

• The other person has the problem,

• and you must not allow them to pass it on to you.

2. Raincheck No• This is the way to say no to the present request,

without refusing it.• This is not a definite no and could be a way to

negotiation. • Use this technique only if you can fulfill the request

later.

3. Reflecting No• This technique involves reflecting back the content

and feeling of the request,

• and adding your assertive refusal at the end.• This is a firm and final way of saying no that allows

no room for further negotiation.

4. Enquiring No• Request the details before committing• This is not a definite no and is invitation to open up

negotiation. • You could use this technique if you want to do what

is being asked of you• but the timing does not suit you.

5. Reasoned No• This method gives very briefly the reason for the

refusal. • You might use this method of refusal if you do not

want to offend, • but have a real reason for refusing. • It does not open up further negotiation.

6. Broken Record No• This method involves repeating a simple statement

of refusal over and over again.

• This is a good method to use with someone who is persistent.

Remember !

“Half Of The Troubles Of This Life Can Be Traced To Saying Yes Too Quickly And Not Saying No Soon Enough.” Josh Billings

The Book of No