How to-reduce-non-urgent-use-of-the-ed-with-a-nurse-advice-line
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Transcript of How to-reduce-non-urgent-use-of-the-ed-with-a-nurse-advice-line
Nurse Line
24x7 Clinical Advice and Decision Support
How to stop
@SironaHealth www.SironaHealth.com
Non-Urgent of the
ER use
with a
know Did you
Emergency Room
SOURCE: NEHI Bend the Curve: ER Overuse Study
people visited the 123.8 million
last year in the United States.
And that…
SOURCE: NEHI Bend the Curve: ER Overuse Study
56% non-urgent of visits were
and could have been treated at home.
SOURCE: NEHI Bend the Curve: ER Overuse Study
56% non-urgent of visits were
and could have been treated at home. or in
Urgent Care
SOURCE: NEHI Bend the Curve: ER Overuse Study
56% non-urgent of visits were
and could have been treated at home. or in
Urgent Care Walk-in Clinics
SOURCE: NEHI Bend the Curve: ER Overuse Study
56% non-urgent of visits were
and could have been treated at home. or in
Urgent Care Walk-in Clinics Primary Care
use of the ED is costing us
Non-urgent money.
A Lot.
SOURCE: NEHI Bend the Curve: ER Overuse Study
worse. And it’s getting
So what people to use the Emergency Department
causes
inappropriately?
Patients suffer from Health
information overload.
Reason #1
80% online for of Internet users go
health information. SOURCE: Fox, Susannah. Health Topics. Pew Internet & American Life Project, February 1, 2011, http://pewinternet.org/Reports/2011/
HealthTopics.aspx, accessed on February 3, 2011.
search results
Google alone provides
for “health information”.
314,000,000+
of users 2/3
Unfortunately,
who get health information from these websites do not
talk to their doctor
SOURCE: Fox, Susannah. Online Health Search. Pew Internet & American Life Project, October 29, 2006, http://www.pewinternet.org/Reports/2006/Online-Health-Search-2006.aspx
Making them unsure
if the health information is valid,
Making them
or when and where
healthcare
if the health information is valid,
they should seek
unsure
Causing ER the choose non-urgent
for
reasons.
them to
They simply
don’t know options
other healthcare
exist
Reason #2
Emergency Room
of healthcare
So (by default) they choose the
as their
primary source when they have:
Emergency Room
of healthcare
as their
primary source when they have:
The common cold.
So (by default) they choose the
Emergency Room
of healthcare
as their
primary source when they have:
The common cold. The flu.
So (by default) they choose the
Emergency Room
of healthcare
as their
primary source when they have:
The common cold. The flu.
An asthma flare-up.
So (by default) they choose the
to their access
team …
Poor
primary care
Reason #3
do have health insurance.
ER visitors Many non-urgent
Doctor.
And a Primary Care
issues come up
But
when sometimes
is available. No one
… except the ER.
is available. No one
overcrowded, All of these reasons cause ERs to become
less effective, overcrowded,
All of these reasons cause ERs to become
more costly to operate.
less effective, overcrowded,
All of these reasons cause ERs to become
patients putting
risk at
Ultimately
But, doctors, hospitals, and health insurers are
change helping
this.
By connecting patients hours a day, 24 trusted
registered nurses everyday.
to
Meet Sarah
Sarah has a…
worries And
about…
when… Especially
Sarah likes the big “health information”
websites
Doctor.
And has a Primary Care
But when this happens…
Sarah wants to go here.
Because she knows
open.
always
the ER is
And thinks it’s the
way to quickest
receive care.
option* has another Sarah
*provided by her doctor, local hospital, or health insurance.
But now,
24 hours A RN available
a day, every day
Follow Up with a Doctor
Treat at Home
Seek help at an Urgent
Care Center or Clinic
Use Emergency
Services
clinical Who uses
guidelines to recommend
appropriate level of care.
the
resources
Helping Sarah use healthcare
the right way
Keeping her
healthy safe. and
family
correct is able to make
decisions healthcare
Sarah
correct is able to make
decisions healthcare
Sarah
because of:
SironaHealth®
Nurse Advice Line Connecting with patients 24x7 to guide them to appropriate healthcare practitioners and/or care settings.
Learn more! www.SironaHealth.com/nurse-advice-line
About SironaHealth
Healthcare needs have evolved.� Most contact centers haven't. That's why we're here.�
We are a multi-channel health contact center that offers healthcare companies a unified way to coordinate patient care across telephone, web, email, and mobile channels. SironaHealth’s programs help your patients make the appropriate healthcare choices —�whether it be choosing the proper physician or knowing when they should seek emergency care.
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