How to Raise Your Employee Engagement Score - …...2017/11/09  · with each individual employee to...

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Dick Finnegan Copyright 2017 all rights reserved

Transcript of How to Raise Your Employee Engagement Score - …...2017/11/09  · with each individual employee to...

Page 1: How to Raise Your Employee Engagement Score - …...2017/11/09  · with each individual employee to learn the specific actions she must take to strengthen that employee’s engagement

DickFinnegan

Copyright2017allrightsreserved

Page 2: How to Raise Your Employee Engagement Score - …...2017/11/09  · with each individual employee to learn the specific actions she must take to strengthen that employee’s engagement

BringbroadreachworkingwithscoresofUSCompaniesandacross6continents,withtargetedretentionandengagement

techniquesformanyindustries

Business-drivenbytranslatingturnover%sandsurveyscorestothelanguageofCEOswhich

isDollar$

Improvedretention20-70%basedonourfounder’stop-selling,industry-changingbooks

EndorsedbyChiefExecutiveMagazine,ConsultingMagazine,andBusinessWeekwhichsaid,“Offersfreshthinkingforsolvingtheturnover

probleminanyeconomy”

C-SuiteAnalytics&TheFinneganInstitute

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WhatAreCEOsTopBusinessChallengesToday?

HarvardBusinessReview:TopthingCEOsworryaboutis“talentmanagement”

Gallup:“Arecord47%oftheworkforcesaynowisagoodtimetofindaqualityjob”

SHRM:Topchallengelasttwoyears,“Retention”

ChiefExecutiveMagazine:“75%ofCEOssayrecruitingandretainingkeytalentistheirtopbusinesschallenge”

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WhatShouldManagersDoToRaiseTheirTeams’EmployeeEngagementScores?

PublishedbyAMACOM,October,2017

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Big3ManagerImprovementTopics

RecognitionCommunicationCareerDevelopment

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ExitSurveys

EmployeeSurveys

EngagementSurveys

Data…Yes

“Theydon’tgenerallygetinvolvedintheactionstakenbyanorganizationinresponsetotheengagementresults– reallyjustdeliveryofthesurveyandthenreporting.”

TopEmployeeSurveyCompanyExecutive

ProblemisClear

Solutions…No!

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3-QuestionManagerActionPlanQuizHint:CorrectAnswersAreAllTheSameLetter

Thebestthingmanagerscandotoimproverecognitionis…

a.Nameamonthlyemployee-of-the-monthwinnerb.Namebestperformersinmonthlystaffmeetingsc.Providepositivefeedbackwhenmerited,1-1,daily

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3-QuestionManagerActionPlanQuizHint:CorrectAnswersAreAllTheSameLetter

Thebestthingmanagerscandotoimprovecommunicationis…

a.Senddailytextupdatesb.Havemonthlytownhallmeetingsc.Communicatewitheachemployee1-1asneeded

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3-QuestionManagerActionPlanQuizHint:CorrectAnswersAreAllTheSameLetter

Thebestthingmanagerscandotoimprovecareerdevelopmentis…

a.Sendemployeestocompanyjobfairsb.Sponsorguestspeakersfromother

departmentsc.Coachemployees1-1accordingtotheirskills

&interests

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BonusQuestion:ManagerActionPlanQuizHint:CorrectAnswersAreAllTheSameLetter

ThebestthingHRcandotohelpmanagersraisetheircompany’sengagementscores,andtheircompanies’overallscoresis…

a.Sponsoremployeeappreciationweekb.Sponsorcareerfairsc.Askexecutivestoholdmanagersaccountable

forfulfillingtheirplans&improvingengagement

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^ ReduceCostofTurnover^ ImproveEmployeeEngagement^ ImproveRevenue&Profitability

Page 12: How to Raise Your Employee Engagement Score - …...2017/11/09  · with each individual employee to learn the specific actions she must take to strengthen that employee’s engagement

EngagementStuck…per Gallup/Deloitte0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

2016

2015

2014

2013

2012

2011

2010

2009

2008

2007

2006

2005

2004

2003

2002

2001

2000

ENGAGED

NOTENGAGED

ACTIVELYDISENGAGED

U.S.spends$1.53Billioneachyeartoimproveengagement

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MoreThanAScore!!!!!!!!ShareThisGallupEngagementDataWithYourCFO

%improvementoftop25%companiesvsbottom25%companies:

22%profitability21%productivity10%customerratings41%qualitydefects48%safetyincidents41%patientsafetyincidents37%absenteeism28%shrinkage

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ShareThisGallupEngagementDataWithYourCFO!

%improvementoftop25%companiesvsbottom25%companies:

22%profitability21%productivity10%customerratings41%qualitydefects48%safetyincidents41%patientsafetyincidents37%absenteeism28%shrinkage

Plus…turnoverlowerby65percent/low-turnoverorganizations,

25percent/highturnoverorganizations

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ShareThisGallupEngagementDataWithYourCFO!

%improvementoftop25%companiesvsbottom25%companies:

22%profitability21%productivity10%customerratings41%qualitydefects48%safetyincidents41%patientsafetyincidents37%absenteeism28%shrinkage

Plus…turnoverlowerby65percent/low-turnoverorganizations,25percent/highturnoverorganizations

AND…When60- 70%ofemployeesengaged,averageshareholderreturn24.2percent

49- 60percentofemployeesengaged,returns9.1percent

25percentorfewerengagedemployees,negativeshareholderreturns

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NorthwesternUniversityfoundwhensalespeoplegivejust10percentmoreeffort,

customersspend22.7percentmore

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CriticalConclusion:Ourcompany’sfinancialperformance…notoursurveyscore…demandsthatwefindawaytolegitimatelyimproveemployeeengagement

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CriticalConclusion:Ourcompany’sfinancialperformance…notoursurveyscore…demandsthatwefindawaytolegitimatelyimproveemployeeengagement

Sowhereisthebestplacetostart?

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Studythestrengthofthissentence!

DataperGallup

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EngagementcorrelateswithWHOyouworkwitheveryday…andnottownhallmeetings,awards,visioncare,oremployeeappreciationweek

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Whatdoemployeestalkaboutoverdinner?

Boss/Colleagues/DutiesBoss/Colleagues/DutiesBoss/Colleagues/DutiesBoss/Colleagues/DutiesBoss/Colleagues/DutiesBoss/Colleagues/DutiesBoss/Colleagues/DutiesBoss/Colleagues/Duties

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What’sTheHiddenMessageofTheFortuneTop100?

Babybondingbucks,12weekspaidparentalleave,horseshoepits,Africavolunteering, subsidizedmassages,3wellnesscenters,bikerepairshop,3organicmealsperday,artisantea&coffee,25free

cafeterias…andfreeeyebrowshaping

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“Two-thirdsofacompany’sscoreis

basedontheresultsoftheGreat

PlaceToWork’sTrustIndexSurvey”

“Anycompanycanbeagreatplacetowork.Ourapproachisbasedonthemajorfindingsof20yearsofresearch– thattrustbetweenmanagersandemployeesistheprimarydefiningcharacteristicoftheverybestworkplaces.”

TheGreatPlacetoWorkInstitute

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BuildingTrust1-1BuildsProfits

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BigLessonLearned!

It’snotwhatyougivethem,it’showmuchtheytrusttheirfirst-linesupervisors…andfirst-linesupervisorsmostinfluenceemployees’relationshipswiththemselves,colleagues,andduties

Insanity:Doingthesamethingoverandoveragainandexpectingdifferentresults

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2nd BigLessonLearned!

Employeesurveysdon’ttellusenoughabouthowtosolveemployee’sindividualproblems…butStayInterviewsdo

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ThePowerofStayInterviews

AStayInterviewisastructured discussionaleader conductswitheachindividualemployeetolearnthespecificactionsshemusttaketostrengthenthatemployee’sengagementandretentionwiththeorganization

StayInterviews…

Bringinformationthatcanbeusedtoday

Focusonindividualemployeesincludingtopperformers

Putmanagers inthesolutionseat

Page 28: How to Raise Your Employee Engagement Score - …...2017/11/09  · with each individual employee to learn the specific actions she must take to strengthen that employee’s engagement

WhyDoStayInterviewsSolveEngagement?

BuildtrustProviderealsolutionsAlwayscurrentBuststereotypesAddresstopperformersRequirejust5questionsProbingisthemostimportantskillManagersthendevelop1-1stayplansManagerssurfaceupsacredcows

Top-SellingSHRM-PublishedBookinHistory

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StayInterview5Questions

1. Whatdoyoulookforwardtoeachdaywhenyoucommutetowork?

2. Whatareyoulearninghere?Wanttolearn?

3. Whydoyoustayhere?

4. Whenisthelasttimeyouthoughtaboutleavingus?Whatpromptedit?

5. WhatcanIdotomakeyourjobbetterforyou?

Page 30: How to Raise Your Employee Engagement Score - …...2017/11/09  · with each individual employee to learn the specific actions she must take to strengthen that employee’s engagement

InStayInterviews,whatdoemployeesaskforthemost?

• Morepay• Development• Work/lifebalance• Betterworkprocesses• Promotions

Page 31: How to Raise Your Employee Engagement Score - …...2017/11/09  · with each individual employee to learn the specific actions she must take to strengthen that employee’s engagement

WhatDoEmployeesAskForTheMost?

Betterworkprocesses!

Eliminatethisreport/improveequipment/getotherstobemoreaccountable

Employeesmostwanttobemoreproductive!

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DreadedTopicsNeedNotBeDreaded

ü “Ican’tgetmyworkdonebecause…”ü “Ideserveapromotion.”ü “Ineedmoremoney.”ü “Ihavetoomuchwork.”ü “Weneedmorestaff.”

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“WeNeedMoreStaff”GreatProbingBringsSelf-DiscoveredSolutions

Whatistheworkthatyoucan’tgetdone?Howistheworkassignedtoeachemployee?Whodoeswhat?Canyouthinkofanyofthisworkwecanstopdoing?Woulditberighttoaskanotherdepartmenttohelp?Issomeoneslowingtheworkdownordoallpitchin?Doyouhaveanyperformanceproblemsthatshouldbeaddressed?Willthisamountofworkcontinueorwillitslowdown?Orrampup?Aretheprocessesright?Aretherewayswecandothisbetterandfaster?Canbetterequipmenthelp?

ü Amountofworkü Performanceü Volumetrendü Processes/Equipment

Page 34: How to Raise Your Employee Engagement Score - …...2017/11/09  · with each individual employee to learn the specific actions she must take to strengthen that employee’s engagement

ForForecastingEngagement

Engaged Employees work with passion and feel a profound connection to their company

Not Engaged Employees are essentially checked out, “sleepwalking” through their workday putting time—but not energy or passion—into their work

Actively Disengaged Employees are busy acting out their unhappiness…undermining what their engaged co-workers accomplish

Page 35: How to Raise Your Employee Engagement Score - …...2017/11/09  · with each individual employee to learn the specific actions she must take to strengthen that employee’s engagement

AskManagerstoForecastEngagementName Perf

Rating5HI/1Lo

Engagement Plan TopBox?

MiddleBox?

LowBox?

DateNextSurvey

MariaGonzalez

4 Providementor1hr/week,4weeks,thentraincolleagues

X May,2018

JohnClarkson

3 Re-arrangeschedule,isspepticalrecompanyfuture

X May,2018

RobertRobinson

4 Movedadminworktobetter-skilledcolleague

X May,2018

JuneJohnson

5 Scheduledongoingcoachingsoshereplacesme

X May,2018

AngelaRobinsky

2 Coaching forperformance,couldterminate

X May,2018

RobertChen

5 Wantstransfer,connectedtomanagerthere

X May,2018

Page 36: How to Raise Your Employee Engagement Score - …...2017/11/09  · with each individual employee to learn the specific actions she must take to strengthen that employee’s engagement

^ ReduceCostofTurnover^ ImproveEmployeeEngagement^ ImproveRevenue&Profitability

Page 37: How to Raise Your Employee Engagement Score - …...2017/11/09  · with each individual employee to learn the specific actions she must take to strengthen that employee’s engagement

Gallup’s100YearCommitmentSurveyingcitizensoftheworldtolearnwhatbringsmosthappinessover100years.Sofartheansweriswhich…

a.Goodhealth?b.Agoodjob?c.Loveandrespectfromothers?d.Moneyforneedsandmore?e.Betterlifeforyourchildren?

www.c-suiteanalytics.com

Page 38: How to Raise Your Employee Engagement Score - …...2017/11/09  · with each individual employee to learn the specific actions she must take to strengthen that employee’s engagement

Gallup’s100YearCommitment

a.Goodhealth

b.Agoodjobc.Loveandrespectfromothersd.Moneyforneedsandmoree.Betterlifeforyourchildren

Page 39: How to Raise Your Employee Engagement Score - …...2017/11/09  · with each individual employee to learn the specific actions she must take to strengthen that employee’s engagement

ToObtain

[email protected]#ofemployees

ü FreeOnlineStayInterviewTrainingModule

ü HowtoCostTurnover&Engagementü EngagementCorrelationstoProductivity

ü TheStayInterviewManagerTrainingGame


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Employee Engagement

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