Experience Rules: How Positive Experiences will drive Profit into the Future
How to Profit from the Future
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Transcript of How to Profit from the Future
“It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.” Charles Darwin
Economic TrendsEconomic Trends
Industrialising countries emerge
You no longer need cash to start a business
Sustainability becomes competitive requirement
Health & wellness spending will soar
Work shifts from full-time to free-agent
Niche markets to flourish
Small business & global giants work together
Technology TrendsTechnology Trends
Working in the cloud
Data is critical to competitive advantage
Social and mobile computing connect and change the world
Smart machines get smarter
Social TrendsSocial Trends
Social networks fuel the participatory economy
Localism creates a new way of life
Customers control the relationship
Demographic TrendsDemographic Trends
Digitally Savvy Kids
Baby Boomers Grey – but don’t slow down
The She-economy
Cultural Fusion
Global urban culture
Date: 1/1/11
Activity: Boomers start turning 65
Rate: 1 every 80 seconds 1,000 per day 400,000 per year
Duration: 20 years (8 million)
Impacted: EVERYTHING
The Ageing MarketThe Ageing Market
“People turning 50 today have more than half of their adult life ahead of them.”
The Ageing MarketThe Ageing Market
“[55-plus] are more active in online finance, shopping and entertainment than those under 55?” Source: Forrester Research (USA Today, 8 January 2009)
44 - 65 year olds are the “New Customer Majority” Source: Ageless Marketing, David Wolfe & Robert Snyder
“McDonald’s shifted its strategy toward women from one of ‘minority’ consumers who served as a conduit to the important children’s market to one in which women are the company’s majority consumers and the main driver behind menu and promotion innovation.” —Fara Warner, The Power of the Purse, “From Minority to Majority: McDonald’s Discovers the Woman Inside the Mom”
Women-omicsWomen-omics
•Karma-Capitalism hinges on values rather than prices. Economic, social and moral values are becoming increasingly synonymous
•Karma-Capitalism is not content with donations and token actions. It’s all about “change, not charity!”
•Karma-Capitalism marks the end of predatory capitalism and isestablishing a new business ethic.
Karma CapitalismKarma Capitalism
Inefficiencies = $$$$ in the toilet!
Average Team Player
38 hours x 48 weeks = 1824 hours
1824 x 67% = 1222 hours
602 hours wasted = 75 days a year!
Reasons Why Top Companies OutsourceReasons Why Top Companies Outsource
Reduce Costs 36%
Focus on Core 36%
Improve Quality 13%
Increase Speed 10%
Foster Innovation 4%
Conserve Capital 1%
"Recommendations by personal acquaintances and opinions posted by consumers online are the most trusted forms of advertising globally. The Nielsen survey shows that 90% of online consumers worldwide trust recommendations from people they know, while 70% trust consumer opinions posted
online."
TransparencyTransparency
Transparency = TrustTransparency = Trust
It’s not what the future holds…it’s who holds the future!It’s not what the future holds…it’s who holds the future!