How to Prevent Major IT Disasters
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And How They Could have Been Avoided Five major IT Disasters
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Today's heterogeneous, ever-complex IT environments pose major support and maintenance challenges to enterprises. Recent research by IDC has revealed the importance of personalized, proactive and automated care in identifying and remediating issues throughout the enterprise. To this end, HP Proactive Care offers enterprises enhanced support services and access to cross-domain expertise. The high costs of continuous maintenance, downtime and outages have reached a tipping point, A single, unplanned data-center outage can cost as much as $5,000 per minute or more in large, complex heterogeneous environments. Major IT disasters in recent news should serve as a fresh reminder to enterprises of the importance of staying one step ahead of technical mishaps, which too often stem from simple human error. Here is a list of five major IT disasters and how HP Proactive Care could have helped prevent them.
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And How They Could have Been Avoided
Five majorIT Disasters
Brochure | Five Major IT Disasters andHow They Could Have Been Avoided.
Today’s heterogeneous, ever-complex IT environments pose major support andmaintenance challenges to enterprises. Recent research by IDC has revealed theimportance of personalized, proactive and automated care in identifying andremediating issues throughout the enterprise. To this end, HP Proactive Care offersenterprises enhanced support services and access to cross-domain expertise.
The high costs of continuous maintenance, downtime and outages have reached atipping point. A single, unplanned data-center outage can cost as much as $5,000 per minute or more in large, complex heterogeneous environments.
Major IT disasters in recent news should serve as a fresh reminder to enterprises of the importance of staying one step ahead of technical mishaps, which too often stem from simple human error. Here is a list of five major IT disasters and how HP Proactive Care could have helped prevent them.
GoDaddy Outage, September 2012
When DNS service providers experience an outage, it can affect millions of websites.The scale of the problem can progress to massive proportions as the symptoms of the outage propagate. Even an outage of a few hours can cost hundreds of thousand of dollars.
GoDaddy’s 2012 outage made international headlines and forced the company tobattle erroneous news reports of a distributed denial of service (DDoS) attack as theroot cause. In the end, the problem stemmed from corrupted router tables, whichtriggered a cascade of errors. Despite its best efforts, GoDaddy was unable to foreseethis issue before millions were affected.
U.S. Economic Development Administration’s Cyber Security Mishap
The public sector is not immune to major IT disasters, as well. One of the most strikingexamples of poor remediation occurred at the Economic Development Administration(EDA) in late 2011 through early 2012. The high pricetag of the incident has onlyrecently come to light publicly.
Fearing that insidious, state-sponsored malware was penetrating their IT environment,incident responders (including an external contractor) concluded that it was necessaryto isolate the issue by tearing down infrastructure. Unfortunately, the malwarediscovered was of the common variety and did not warrant the EDA’s response. Simplemiscommuncation led to a million-dollar mistake. In total, this mishap amounted to a$2.7 million loss.
Trouble at the U.S. General Services Administration
In August 2012, another department within the U.S. federal government experiencedan IT disaster that could have been prevented. In an effort to transition to a modernized system, the General Services Administration (GSA) implemented a System for Award Management (SAM) for government contractors, which was supposed to integrate three different data systems into a single endpoint.
Even after several remediation attempts, SAM remained problematic. Integrationproved very difficult because the component systems were designed to scale verticallyin a standalone fashion. The problems were so persistent that affected governmentcontractors experienced long delays when attempting to contact support representatives.
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California’s MyCalPAYS System Plagued by Problems
In more recent news, the state of California fired SAP as the result of persistent errorsin the MyCalPAYS payroll system. California cited a significant number of errors duringphase one of the deployment that cost the state $254 million. The problems were sopervasive that the system was not able to deliver a single pay period free of errors.
Both California and SAP point to one another as the party responsible for this ITdisaster. Unfortunately, the situation has escalated to the point of legal action andwithheld payments. Altogether, this incident highlights the importance of soundguidance during legacy system integration.
CloudFlare Outage, March 2013
Even the major players in cloud computing are not immune to major IT disasters. In early 2013, CloudFlare experienced an outage that cascaded from a failure of thecompany’s edge routers. The scale of the problem was so massive that it triggered anetwork-wide failure despite CloudFlare’s best efforts at fast remediation.
The response to the incident spanned across CloudFlare’s 23 data centers in 14countries worldwide. The problem stemmed from CloudFlare’s response to a DDoSagainst one of its customers. Instead of thwarting malicious packets, the remediationtriggered a bug, which consumed the resources of CloudFlare’s routers. Once again,simple human error led to an incident on a global scale.
How HP Proactive Care Could Have Prevented These IT Disasters
HP Proactive Care and ASI System Integration services give enterprises the opportunityto prevent major IT disasters like these. Research by IDC points to the benefit ofpersonalized, automated and end-to-end support services to meet the demands ofcomplex, heterogeneous environments.
Today’s enterprise IT environment must be able to integrate and monitor myriadtechnologies. The missing element is personalized, proactive support to avoid majoroutages and mishaps. Through automation tools, regular reporting and access tocross-domain expertise, HP Proactive Care and ASI aim to prevent problems beforethey escalate into major incidents.
Downtime and outages are certainly a fact of life in enterprise IT. However, throughpersonalized, HP Proacative Care, enterprises can prevent becoming another exampleof how severe IT disasters can be.
Save Yourself Mountain Sized Headaches. Call ASI Today.
Let’s face it, unexpected emergencies happen every single day.
Contact us at: [email protected] us at: 212.736.0111www.asisystem.com
Learn more athp.com/services/proactivecare
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Brochure | Five Major IT Disasters andHow They Could Have Been Avoided.
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products in your infrastructure supported by Proactive Care. This covers x86 servers, storage, networks, and software products. These regular reviews of software and firmware help to eliminate system problems and enable you to provision a stable IT platform to support your business.
Onsite advice and best practices
Many customers want the ability to get best practice, onsite advice about their specific and exact IT challenges and operating requirements.
Proactive Care with the Personalized Support option provides a locally based account support manager (ASM) assigned to your account. Our ASMs bring a special blend of best practice expertise, technical skills, and collaboration to your support relationship. They work with your IT team to provide operational and technical advice that helps you meet your IT objectives, with the work guided through an agreed upon support plan. You and your ASM review the support plan twice a year to enable alignment and focus on your current and emerging issues.
Boost your IT investments.
As a leader in providing business-critical support, HP operates in 170 countries, with a worldwide network of 150,000 channel partners. We are the only Microsoft®-endorsed worldwide prime integrator and, we have the largest global VMware Authorized Training Center.
Our support expertise includes:
• 6,000+ high availability experts
• 1,200 VMware-certified professionals
• 23,000 Microsoft-trained professionals
Technology with a human touch
You rely on technology to run your business efficiently. To stay competitive and capitalize on new revenue opportunities, you have to learn how to access technology in new ways. Team with the HP technology consulting and support experts to help you take full advantage of technology to drive your business. Combining technology expertise with business intelligence, our service professionals help organizations across the globe meet their evolving needs. They can do the same for you. Connect with our service experts to explore ways to do more with your technology investments and move your business forward. Visit hp.com/go/tsconnect/
Give your business the right edge
For more information about HP Proactive Care and the Proactive Care Personalized Support option, please talk with your account manager or HP Authorized Reseller.
Learn more at hp.com/services/proactivecare
© Copyright 2012–2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Microsoft is a U.S. registered trademark of Microsoft Corporation.
4AA4-1517ENW, May 2013, Rev. 1
Developing solutions for major social and environmental challenges hp.com/hpinfo/globalcitizenship
Top five benefits of Proactive Care with Personalized Support option
• Get targeted, best practice advice and onsite assistance from someone who knows you, knows your team, and your IT environment.
• Prevent problems with proactive reporting and expert advice to identify and remove potential issues across the platform
• Resolve problems faster and more easily with the help of the TSS, who owns the problem from start to finish
• Support your industry standard technology cost effectively by utilizing state of the art and specialist remote resources
• Speed ROI, improve data center efficiencies, and free IT to deliver greater innovation and value to the business.
Brochure | HP Proactive Care with the Personalized Support option
Rate this documentShare with colleagues
Sign up for updates hp.com/go/getupdated
products in your infrastructure supported by Proactive Care. This covers x86 servers, storage, networks, and software products. These regular reviews of software and firmware help to eliminate system problems and enable you to provision a stable IT platform to support your business.
Onsite advice and best practices
Many customers want the ability to get best practice, onsite advice about their specific and exact IT challenges and operating requirements.
Proactive Care with the Personalized Support option provides a locally based account support manager (ASM) assigned to your account. Our ASMs bring a special blend of best practice expertise, technical skills, and collaboration to your support relationship. They work with your IT team to provide operational and technical advice that helps you meet your IT objectives, with the work guided through an agreed upon support plan. You and your ASM review the support plan twice a year to enable alignment and focus on your current and emerging issues.
Boost your IT investments.
As a leader in providing business-critical support, HP operates in 170 countries, with a worldwide network of 150,000 channel partners. We are the only Microsoft®-endorsed worldwide prime integrator and, we have the largest global VMware Authorized Training Center.
Our support expertise includes:
• 6,000+ high availability experts
• 1,200 VMware-certified professionals
• 23,000 Microsoft-trained professionals
Technology with a human touch
You rely on technology to run your business efficiently. To stay competitive and capitalize on new revenue opportunities, you have to learn how to access technology in new ways. Team with the HP technology consulting and support experts to help you take full advantage of technology to drive your business. Combining technology expertise with business intelligence, our service professionals help organizations across the globe meet their evolving needs. They can do the same for you. Connect with our service experts to explore ways to do more with your technology investments and move your business forward. Visit hp.com/go/tsconnect/
Give your business the right edge
For more information about HP Proactive Care and the Proactive Care Personalized Support option, please talk with your account manager or HP Authorized Reseller.
Learn more at hp.com/services/proactivecare
© Copyright 2012–2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Microsoft is a U.S. registered trademark of Microsoft Corporation.
4AA4-1517ENW, May 2013, Rev. 1
Developing solutions for major social and environmental challenges hp.com/hpinfo/globalcitizenship
Top five benefits of Proactive Care with Personalized Support option
• Get targeted, best practice advice and onsite assistance from someone who knows you, knows your team, and your IT environment.
• Prevent problems with proactive reporting and expert advice to identify and remove potential issues across the platform
• Resolve problems faster and more easily with the help of the TSS, who owns the problem from start to finish
• Support your industry standard technology cost effectively by utilizing state of the art and specialist remote resources
• Speed ROI, improve data center efficiencies, and free IT to deliver greater innovation and value to the business.
Brochure | HP Proactive Care with the Personalized Support option
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