How to order medicine with MedXpressMedical scheme members on chronic medicine for HIV may also make...

How to order medicine with MedXpress

2019

How to order medicine with MedXpress This guide will show you how to order your medicine using MedXpress, a convenient medicine ordering

service.

Contents

Discovery website........................................................................................................................................................ 3

Website Reorders .................................................................................................................................................... 5

Pended orders for online payment ..................................................................................................................... 14

Discovery app ............................................................................................................................................................ 17

Using an IOS device ............................................................................................................................................... 17

Uploading a script using ‘New order’ .............................................................................................................. 17

How to re-order medicine using an IOS device ............................................................................................. 21

Using an Android device ....................................................................................................................................... 27

Uploading a script using ‘New order’ .............................................................................................................. 27

How to re-order medicine using an Android device ..................................................................................... 33

CONTACT US | TEL 0860 99 88 77 | PO BOX 784262 SANDTON 2146 | www.discovery.co.za PAGE 3 OF 43

MedXpress is brought to you by Discovery Health (Pty) Ltd; registration number 1997/013480/07, 01/19 V1

an authorised financial services provider and administrator of medical schemes.

Discovery website Step 1: Log in to www.discovery.co.za

Step 2: Click on ‘Medical Aid’ and then ‘Find or order your medicine’.

Step 3: Select ‘Order medicine using MedXpress’.

http://www.discovery.co.za/





Step 4: Select ‘Upload your script’ and confirm your generic script preferences by using the tick boxes. Then

click on ‘Next’.





Step 5: Choose whether you would like your medicine to be delivered or if you want to collect it from a

pharmacy and click ‘Submit’.

Website Reorders

Step 1: Log in to www.discovery.co.za. Principle member, Spouse and Adult Dependant are required to

create their own profiles/ log in details to reorder their medicine.






Step 2: Click on ‘Medical Aid’ and then ‘Find or order your medicine’.






Step 4: Click on ‘Reorder medicine’. Choose whether you would like your medicine to be delivered or if you

want to collect it from a pharmacy.





Step 5: Select the medicine you want and choose your preferred delivery address. Special delivery

instructions can be added.





Step 5 continued: Select the medicine you want and choose the pharmacy you would like to collect it from.

Then click on ‘Submit’.





Step 6: Medicine payment screen will appear, if the “Total payment due” is above R20, click on “Pay”.





Step 7: You will be taken to the Digital Wallet screen. You can decide to either use your banking details (or

health claims reimbursement bank details if you are PP) or a credit/debit card to make payment. Once

method is selected, click on “Make Payment.





Step 8: Once the payment is successful, the following screen will appear. You then need to click on “Done”.

Order has been placed, you will receive an SMS notifying you of your order reference number.You can then

look out for further updates via SMS.

Pended orders for online payment

Once an order is pended for online payment via Digital Wallet, the following steps must be followed:

Step 1: Log in to the Discovery website, click on ‘Medical Aid’ and then ‘Find or order your medicine’.






Step 3: Select ‘Pending orders’ and click on the drop down arrow to view the order. Check the tick box next

to the Rand amount and click ‘Pay’ to process the payment.





Step 4: You can decide to either use your banking details or credit/debit card to make payment, once

method is selected click on “Make Payment”.

Step 5: Once the payment is successful, the following screen will appear. You then need to click on “Done”.





Discovery app

Using an IOS device

Uploading a script using ‘New order’

Open the Discovery app, click on ‘Health’ and ‘Find and order medicine’ then ‘New order’. Here you may

submit a new prescription and an order can be seamlessly processed for an in-store collect order through

this mechanism, without having to call the call centre.

When submitting a prescription for an order to be delivered, a call to the call centre is still required for

legislative reasons and for the consultant to discuss cheaper generics and formulary items.





Step 1: Select ‘Add photo of the script’ and select your generic choice.


pharmacy.





If you select ‘Collect from pharmacy’

Enable location services to find a pharmacy closest to you or use the search functionality and type the

name of the pharmacy:

If you select ‘Delivery’

Choose an address that pre-populates or add a new address:





Step 3: Add recipient details and any special instructions.





Step 4: Check if all details are correct on the ‘Order summary page’ and select ‘Submit’.

How to re-order medicine using an IOS device





Step 1: Select ‘Re-order’

Step 2: Selecting re-orderable medicines from your profile.

Re-orderable medicines are displayed with information on strength, script expiry, number of repeats left,

medicine schedule and dosage form. Select the medicine you want to re-order by checking the tick boxes:






pharmacy.

Step 4: Claim processing and co-payments

If you have a co-payment for your medicine, the following screens will appear. Select method of payment:

Methods of payment





You may to choose to use your health claims reimbursement account details, Discovery Card details or

your previously saved banking details with MedXpress.

Adding debit or credit card details

Select ‘Add a method of payment’

This will take you to the Discovery website where you will be able to add/edit your Medxpress co-payment

account details, or add a debit or credit card using VISA Checkout.

To add a new card, click on ‘Credit/debit card’ and then select VISA Checkout as shown below. You may

use the VISA Checkout Guide to help you store new cards that will be safely stored and easily retrievable

for use again.


https://www.discovery.co.za/discovery_coza/web/linked_content/pdfs/general/visa_checkout_user_guide.pdf




Once the selected card is stored on VISA Checkout, it will be added for you to select and make

payment on the app in order to finalise your order.





Step 6: Payment summary & confirmation

Your order reference number for an in-store collect order will display on the app:





Using an Android device

Uploading a script using ‘New order’

Open the Discovery app, click on ‘Health’ and ‘Find and order medicine’ then ‘New order’. Here you may

submit a new prescription and an order can be seamlessly processed for an in-store collect order through

this mechanism, without having to call the call centre.

When submitting a prescription for an order to be delivered, a call to the call centre is still required for

legislative reasons and for the consultant in order to discuss cheaper generics and formulary items.





Step 1: Select ‘Add photo of the script’ and select your generic choice.

Step 2: Select “Next”





Step 3: Click on drop down arrow and choose whether you would like your medicine to be delivered or if

you want to collect it from a pharmacy.

If you select ‘Collect in store’

Enable location services to find a pharmacy closest to you or use the search functionality and type the

name of the pharmacy:





If you select ‘Delivered to you’

Choose an address that pre-populates or add a new address by scrolling down:

Select your location:





Add additional information:





Step 4: Add recipient details and any special instructions.

Step 5: Check if all details are correct on the ‘Order summary page’ and select ‘Submit’.





How to re-order medicine using an Android device

Step 1: Select ‘Re-order’





Step 2: Selecting re-orderable medicines from your profile.

Re-orderable medicines are displayed with information on strength, script expiry, number of repeats left,

medicine schedule and dosage form. Select the medicine you want to re-order by checking the tick boxes:


pharmacy.

Step 4: Claim processing and co-payments

If you have a co-payment for your medicine, the following screens will appear. Select method of payment:





Methods of payment

You may to choose to use your health claims reimbursement account details, Discovery Card details or

your previously saved banking details with MedXpress.





Adding debit or credit card details

Select the “Discovery website” link highlighted below.

This will take you to the Discovery website where you will be able to add/edit your Medxpress co-payment

account details, or add a debit or credit card using VISA Checkout Guide.


https://www.discovery.co.za/discovery_coza/web/linked_content/pdfs/general/visa_checkout_user_guide.pdf




Once the selected card is stored on VISA Checkout, it will be added for you to select and make

payment on the app in order to finalise your order.





Step 6: Payment summary & confirmation

Your order reference number for an in-store collect order will display on the app:

Discovery Medxpress

2019





There’s never been a better way to get your monthly medicine

Discovery MedXpress is a convenient medicine ordering service available to all Discovery Health Medical Scheme

members. You can get your monthly chronic medicines delivered to your door or collect your medicine in-store at a

participating pharmacy at no extra cost to you. Using Discovery MedXpress or a MedXpress network pharmacy will

ensure you get favourable rates for your approved chronic medicine.

MedXpress is the designated service provider for all approved chronic medicine for Discovery Health Medical Scheme

members on Delta, Priority, Saver or Core plans. This means that if you are on one of the plans, you must use

MedXpress or a MedXpress network pharmacy in order to avoid the 20% co-payment for your approved chronic

medicine.

Medical scheme members on chronic medicine for HIV may also make use of the MedXpress delivery or in-store

collect service without any additional co-payment.

Please note: Only prescribed medicine is available through MedXpress, over-the-counter or pharmacist-advised medicine is not

available through MedXpress.

The benefits of using Discovery MedXpress





You have full cover with no co-payments for medicine on our medicine list

It is quick and convenient

Delivery is free anywhere in South Africa

You can pre-order and collect from the collections desk at participating pharmacies. (All Dis-Chem pharmacies and

Clicks pharmacies)

You receive advice and updates

You can reorder your chronic medicine when it’s convenient for you by using a range of our self-service re-order

methods: Discovery website, mobile app and SMS

You can walk-in and fill your script without pre-ordering your medicine at any MedXpress network pharmacy.

You have a choice in how you want to receive your medicine

With MedXpress, you can choose to get your medicine in one of the following ways:

Order and get delivery to your door

Order through Discovery MedXpress and collect a ready packaged medicine order in-store (Di-Chem and Clicks)

Walk-in and fill your script in store without pre-ordering beforehand at a qualifying MedXpress network pharmacy.

Order and get delivery to your door

Follow these easy steps to have your medicine delivered to you:

1. Send us your prescription

Send your prescription to us in one of the following ways:

Upload it on the website under “Order medicine using MedXpress”

Upload it using the Discovery app

Email it to [email protected] (If you use this option, please write “MedXpress” and your medical aid

membership number on your prescription)

Fax it to 011 539 1020.

We will send you a confirmation SMS when we receive and capture your prescription. The SMS will be sent

approximately two hours after you send your prescription to us.

2. Place your order

When you choose for your order to be delivered, you will need to call MedXpress on 0860 99 88 77 to confirm your

order after you receive the confirmation SMS advising that your prescription has been captured.

The agent will confirm your details, discuss generic substitution options with you and will collect any co-payments on

your order.

You will receive an SMS when MedXpress dispatches your order and your medicine will be delivered to you within 72

hours (three workdays) in metropolitan areas and within five working days in outlying areas.


https://www.discovery.co.za/discovery_coza/web/linked_content/pdfs/health/medxpress_clicks_store_list.pdf

https://www.discovery.co.za/portal/individual/order-meds-using-medxpress

mailto:[email protected]




If your prescription contains schedule 5 medicine

If you have ordered medicine which is a higher schedule item, MedXpress will need your original prescription to

process the order.

For your convenience, if you have chosen in-store collect, you may hand in your original script when collecting

your first order.

If you have chosen to have your order delivered, you can send it to us in one of the following ways:

Registered mail: P.O. Box 650866, Benmore, 2196

Hand it in at the Member lounge in Life Fourways Hospital

Should the above options not be feasible, you can query with the agent on your first order to confirm if you can

drop it off at the chosen provider’s pharmacy that is closest to you

Location Address Telephone

number

Member lounge Life

Fourways Hospital

Corner of Cedar road and Cedar avenue west,

Fourways, Johannesburg

011 875 1000

Remember to write “MedXpress” and your medical scheme membership number on your prescription.

Order and collect in-store

If you prefer to visit your pharmacy, you can use the order and collect service. Your medicine will be ready for

collection the same day, 3 to 6 hours after placing the order if it is placed before 15:00 on a working day. This is a

convenient way to pre-order your repeatable medicine prescription and collect it at your selected pharmacy. You can

order and collect your medicine at any Dis-Chem or Clicks pharmacy.

Follow these easy steps to order your medicine for collection:

1. Send us your prescription

Send your prescription to us in one of the following ways:

Upload it on the website under “Order medicine using MedXpress”

Upload it using the Discovery app

Email it to [email protected] (If you use this option, please write “MedXpress” and your medical aid

membership number on your prescription)


https://www.discovery.co.za/portal/individual/order-meds-using-medxpress





If you want generic medicines, you will need to give your consent on the website or via the app, by checking the

applicable tick box.

2. Choose a pharmacy from the list

Select the pharmacy you would like to collect your medicine from (any Dis-Chem or Clicks pharmacy).

3. SMS confirmation

You will receive an SMS confirming we have received your request

Where a co-payment is necessary, you will be prompted to settle it online through our digital wallet system.

Your order will be pended until you have logged on and facilitated the online payment using either a credit

card or a once-off debit on your preferred bank account

You will then receive an SMS with a reference number to confirm your order is ready for collection at your

chosen pharmacy

4. Collection

Your order will be ready for collection within 3 hours (or 6 hours if there is a delay due primarily to stock

issues). Collection times will be dependent on operating hours of the particular pharmacy

This service is available Monday – Friday within business hours (08:00 to 17:00). Orders placed after 15:00 on

a Friday will only be ready for collection on a Saturday morning

Hand the pharmacy your original prescription when you collect your medicine there for the first time

Walk-in and fill your script

We want you to always have easy and convenient access to your medicine. This is why MedXpress has introduced a

“walk-in” option where you can now walk into any MedXpress network pharmacy, hand in your script and get your

medicine without pre-ordering beforehand.

The walk-in option is available at many independent and corporate pharmacies. You can use the MaPs* tool on the

website to find a qualifying MedXpress network pharmacy near you.

*The value-added service - MaPS Advisor - is owned by Discovery Health (Pty) Ltd; registration number 1997/013480/07, an

authorised financial services provider and administrator of medical schemes.

Reorder methods for repeat orders

There is no need to call us to reorder your repeat medicine, you can reorder on the website under “Order medicine using

MedXpress”, through the Discovery app or use the MedXpress SMS reorder service.

About the SMS reorder service


https://www.discovery.co.za/portal/individual/maps-new




You will receive an SMS reorder invite from MedXpress advising you that your previous order was placed 26 days ago and if you

want the same order to be placed in the next month, you can reply with ‘Yes’.

When you reply with a ‘Yes’, MedXpress will automatically place an order with the same medicines from the month before. The order

will be processed in the same way as the previous month. It will be either delivered or ready to collect as per the month prior. Please

note that free SMS’s do not apply.

When your medicine order has a co-payment

You will receive an SMS reorder invite with an approximate co-payment value (the same value as your last

order)

If you would like to refill your prescription, you may reply ‘Yes’

You will receive a subsequent SMS once your order has been processed. This SMS will confirm the co-

payment value that will be deducted from your nominated bank account, saved from your initial interaction

with MedXpress.

Important to remember

The SMS reorder functionality will not be available in the following circumstances:

There is a change in your delivery address,

You would like to collect your medicine from a different store

The quantity or type of medicine to be ordered has changed

In these instances, you can use the web reorder facility on the Discovery website, the Discovery mobile app or call

MedXpress to reorder your medicine.

Contact us for any queries or assistance

If you have any questions about Discovery MedXpress, or need any assistance, please contact us:

Email: [email protected]

Visit: www.discovery.co.za

Call: 0860 99 88 77 (The MedXpress call centre is available Monday to Friday from 08:00 to 17:00).




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