How to manage a nss Facebook page lorenzo mentuccia
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How to manage the NSS Facebook PageLorenzo Mentuccia, NSS Italy
NSS PDW Sommaroy, Norway, 12-14 June 2013
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eTwinning Italia Overview 2012
Beginning: March 2012
• 1000+ fans (no Ads)
• 400,000 total views
(3 times more than our website)
• 300% growth in 2012
Second referral source of the national website after the Desktop (17%)
Fans growth
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� Facebook is not a competitor of eTwinning!
it is a strong ally to foster and strenghten the eTwinning
community!
� Facebook is not a game!
it needs time, resources and planning, as the other
communication channels
� Facebook is safe if you know how to manage it!
it offers a strong promotional power for free, and its impact
is fully measurable!
3 things to remember…
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What?
� Website contents: project experiences, news, tutorials,
information
�Daily activity: stories, initiatives, anticipations, purposes, thoughts,
results, anecdotes
� Events: regional, national and european events
Facebook activity
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Why?
� Increase the web presence and the visibility of the NSS and Italian
eTwinning community’s activities, offering a new communication
channel
� Promote eTwinning, engaging new users to join the community
and register into the platform; motivating the eTwinners to keep them
involved
� Create and maintain a positive image of the “brand”, fostering the
sense and values of eTwinning
Facebook activity
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How?
� Be direct and interesting: images can underline very well your
message. Write simple and try to catch couriousity through original contents
� Be «on time»: update with continuity, refresh contents every day, but
don’t be boring! Be aware of news or events that happened around you
� Be «2.0»: Connect your page to other social networks channels and to the
website (link and sharing tools) coordinating contents and layouts
� Be a listener of your fans, try to understand what they like, their
composition, their expectations, their requests. Measure your impact
Facebook activity
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� Name and logo
� Layout cover
� Information
� App and Fb tools
Page set up
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Multimedia (picture,video) = Strong impact, weak,
information
Pump up your post views!
Text= Short, simple, informal, friendly, empathic,
inspiring interaction
Links = Strong information, weak impact
Very great impact
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2 Shares
5 Likes
374 total views (120 viral)
The value of images
IMPACT
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13 Shares
14 Likes
1731 Total views (1394 viral)
IMPACT
Views 450%Virality 1000%
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The value of time
ToolsSocial network plan
Define purposes, contents and results.
Grid on excel to schedule the posts during
the week and focus the attention on
specific issues
Desktop tools Automatic scheduling of posts and
multiple account managing system (i.e.
Hootsuite)
Be continuous and “on time”, according to what you want to communicate
� Less is more = Find a consistency that’s right for your fans
� Get in touch with your audience = Answer questions,
messages, post for special occasions
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Page promotion
� Website home page links (icons or
widgets)
� Share buttons on website contents
� Share your page with friends and
colleagues
� Links on newsletters and mail signature
� Articles or Press releases online
� eTwinning Desktop news
� Quote (@) and follow influencers pages
� Facebook Campaigns (Ads for page or
single post)
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Monitoring: Fb Insights
�Who are my fans?
�Who is my reached
audience?
�Are my posts viral?
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Monitoring: Fb parameters
� Impression
The total views of any page content
�Reach
The number of unique views of any page content :
(Organic reach - Viral reach - Paid reach)
�Engaged users
People who have clicked within your post/update
�Talking about this
People who have created a "story" from your page posts (likes, comments, shares)
�Virality index (talking about this/reach%)
The percentage of reached people who created a «story» (TAT/reach*100)
Exporting data on excel
format file allowed
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Promoting events with Facebook
European Conference Lisbon 2013 case study
� BEFORE THE EVENT
� DURING THE EVENT
� AFTER THE EVENT
Total presence: 39 posts
Period: January 24th - April 8th
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Pictures
Multimedia
BEFORE THE EVENT (1-2 months before)
�WHAT: First information,
explaining the news from the
national delegation
�HOW: Alternate type of
contents in a progressive
updating
�WHY: Foster couriousity and
expectations on the audience
Site contents
Event
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DURING THE EVENT
�WHAT: Show your direct
presence, focusing on the
national delegation news
�HOW: Cover the entire event
duration with pictures; update
frequently; connect other social
networks channels (Twitter,
Instagram..)
�WHY: Foster the creation of
“real time stories” by the fans
(get their attention, you are
here!)
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AFTER THE EVENT(within 1 month)
�WHAT: Give the «results» of the
event (in depth content)
�HOW: Post all the multimedia
materials (speech, presentations,
video, album), showing insight data of
workshops, plenary sessions…
�WHY: spread the event duration in
the fans
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0
500
1000
1500
2000
2500
gen-13 feb-13 mar-13 apr-13
eTwinning European Conference 2013 impact
Impression
Reach
Engaged
Talking about this
Pe
op
le
9 postsVirality 6%
23 postsVirality 5%
7 postsVirality 3%
• Post number and frequency don’t impact on page virality
• «Visibility» doesn’t always mean «virality»
• Right content at right time is the RULE! (be original!)
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Thanks!!!Answers or info: [email protected]