HOW TO MAKE YOURPATIENT SATISFY?

Mohammad Sazzad HossenB. Optom, M. Optom (India)

Trained from Sankara Netralaya, LVPEI, IIEIH, ICO

Consultant Optometrist & HOD OptomAd-din Medical College Hospital, Dhaka

Mission

To provide a possible comfortable binocular vision by estimating and prescribing the appropriate glasses through compassionate and care at prompt time.

Our primary role

Estimate and achieve the best correction to solve their refractive problems.

Help the ophthalmologist in the management of vision care.

Supportive role

Delegate and Assign work Reporting to superiors Assist in training the junior nurses. Future planning.

How to become a successful practitioner?

Listen carefully first what patient trying to say. Understand what he/she really expects. Determine and counsel the patient which will

be appropriate. Make sure that whether we have fulfilled their

expectation.

Secrets of successful practice Good communication skills. Be upfront Be creative. Be personal Be caring. Be prepared. Solicit patient feedback. Be human. Be fair in all matters.

Tips to keep in mind…

Avoid keep patients waiting for longtime unnecessarily.

Make patients feel important. Arrange comfortable space and environment. Respect the patient’s right to privacy. Neat dressings. Pay attention to detail.

Personal qualities

Smartness in subjects. Skilled in clinical

practice. Good communication

skills. Decent approach. Neatness. Attitude.

THANK YOU FOR YOUR ATTENTION