How to Influence People in Times of Change
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Transcript of How to Influence People in Times of Change
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How to Influence People in Times of Change
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• Founded in Manchester in 2005 by Adam Green & Neil Fineberg. • Unique recruitment model of 100% focus on Non Clinical Interim & Permanent recruitment
within Healthcare/NHS sector. Specialism's include • IM&T• Commissioning• Finance• Estates & Facilities• Governance• HR• General / Operational Management• Programme Management
• As per HSJ figures we are the UKs largest advertiser of Interim NHS roles • Currently have 135 working Interim Managers in 94 Healthcare Organisations• In 2009 - placed 15 permanent staff members from AfC Band 7 to 9/VSM
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• IM&T Candidates- Senior Management in IM&T & Informatics- IT Project Managers- CaB Managers- IT Technicians, eg. SQL Developers, RiO, SystmOne- Information Analysts - Clinical Coders
If we can help you with anything today then please do let myself or my colleague, Brian Johnston know?
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Your facilitator today
Mark Fitzmaurice
Director and Master Trainer
Over 20 years
Dale Carnegie Training
80 countries
97 years, since 1912
7,000,000 people taken our programmes
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Introductions
Name
Location
Job Role
Yrs of Experience
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What’s the difference?
Manipulation
Influencing
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Business Book 20th Century
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In what areas do you
need to be more
effective at Influencing
People?
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What are some
challenges associated
with Influencing
People?
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What qualities, skills
and abilities do you
need to be a good
Influencer?
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Triangle of Success
Knowledge
SkillsAttitude
15%
85%
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AttitudeHaving a positive can do attitude
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Attitude
‘It can’t be done’‘It’s not possible’‘Don’t ask me’‘I’m not very good’‘We’ll fail’
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Remember 20 random items, forwards and backwards, in the exact order, with the exact colour, without writing them down
Inside 4 minutes
What are you thinking?
Having a positive, can do attitude
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Attitude
‘It can’t be done’‘It’s not possible’‘Don’t ask me’‘I’m not very good’‘We’ll fail’
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Know where you
going!
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Rapport
Influencing
Leading
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Building RapportDon’t criticise, condemn or complain
Give honest, sincere appreciation
Create in the other person an eager want
Become genuinely interested in them
Smile
Remember and use their names
Be a good listener
Talk in terms of the their interests
Make people feel valued and important, and do it sincerely
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Influencing People• Avoid Arguments
• Show respect for other
person’s opinion
• If you are wrong admit it
quickly
• Begin in a friendly way
• Get the other person saying
YES, YES
• Let the other person do most of the
talking
• Let them think the idea is theirs
• See their point of view
• Be sympathetic with their ideas
• Appeal to the nobler motives
• Dramatise your ideas
• Throw down a challenge
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How to Influence People in Times of Change