How to Increase Sales by providing a great Customer Experience that is easy to socialize.
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noHold, Inc. Copyright © 2013 How to Increase Sal by providing a great Customer Experience that is easy to socialize
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Today's consumers want information now, and can access it from anywhere at any time. This is a great advantage for the consumer however, retailers and product manufacturers face a dilemma: How do I capture the showroomers? How do I bridge the gap between the product itself and the customers' need for that product? Virtual Agents can be accessed 24x7, in the palm of your hand. New technology empowers your prospect and existing customers to scan, learn, connect with your brand, become your best sales person (by sharing purchases/solutions via social media) and become a loyal customer. Follow Donna on her journey as she leverages Virtual Agent technology, the always on sales/support rep, across multiple touch points with your brand. Learn how Virtual Agents are becoming the customer's preferred interaction channel from the moment he/she interacts with your brand, all the way through the customer lifecycle.
Transcript of How to Increase Sales by providing a great Customer Experience that is easy to socialize.
noHold, Inc. Copyright © 2013
How to Increase Salesby providing a great Customer Experience that is easy to socialize
Donna goes to her favorite retailer.
She needs a fast router, so that the kids can finish homework quickly online.
She finds a router, but she has questions.
She scans the QR Code on the box.
noHold’s SalesAdvisor™ appears on her smart phone.
SalesAdvisor is a Mobile Application that looks similar to Live Chat.
Donna types her question here
Gets her answer here
The answer is provided by Artificial Intelligence …
… NOT humans.
Donna uses the SalesAdvisor (SA) to get the information she needs to become a customer.
SA already knows the product Donna is interested in, and provides a Hot Topics List for her to quickly connect to the most popular solutions.
Donna asks a question.
SA provides an answer that includes a video.
SA can display ratings for products.
To encourage Donna to purchase now, SA offers a limited time coupon.
Donna buys the product.
At home Donna encounters a problem.
She scans the QR Code on the box…
…and uses the SA to solve the problem
Happy with the product, Donna shares her great find with friends and family.
Donna just became your best sales person and a loyal customer.
www.noHold.com
noHold Inc. builds Virtual Agents that help some of the most
successful companies in the world, increase revenue and
decrease cost, while increasing customer satisfaction.
Smarter Self-Service
Attract. Convert. Fulfill. Support.
Thank You
noHold, Inc. Copyright © 2013
