How to Hire the Best Staffing Agency

7/27/2019 How to Hire the Best Staffing Agency

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How to Hirethe Best Stang Agency7 QUESTIONS TO ASK BEFORE HIRING

A STAFFING AGENCY

Research & publication by


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1. What expertise do you have with recruiting in my industry?2. How do you measure your client satisaction and what is your most

recent satisaction score?

3. What was your turnover rate or internal sta last year?

4. What is your most recent satisaction score or your permanentand temporary placed talent?

5. What current trends and recruiting issues should I be aware o?

6. Do you expect your rates to be higher, lower, or about the sameas other agencies we may consider?

7. What are your expectations o me in this partnership?

7 Questions to ask beore hiring a stang agency

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3 millionTEMPORARY EMPLOYEES

GO TO WORK EVERY DAY1

OF U.S. COMPANIES

USED A STAFFING AGENCY

IN THE PAST 12 MONTHS2

35%

In todays uncertain and ever-changing business environment,

many companies nd it is no longer a question o whether

or not to implement a fexible workorce strategy, but rather

which stang agency or agencies are best to partner with

when building and executing that strategy.

Leveraging more than a million survey responses over the

last decade, Inavero has identied 7 questions to help hiring

managers, procurement proessionals, and senior HR leaders

choose the best stang agency or their needs.

2013 Inavero


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Inavero research has shown that while an ability to eectivelymatch technical skills and culture t are critical, it is the stang

agencys knowledge o your industry that is oten most important.2

Does the agency attend your industry events?

Have they lled positions or your competitors?

I they arent one o the key contributors to your industry,

nd an agency that is and partner with them instead.

What expertise do you havewith recruiting in my industry?1

GOOD

AGENC Y FIT

=

SKILLS AND CULTURE

+

INDUSTRY KNOWLEDGE

2013 Inavero


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How do you measure your client satisactionand what is your most recent satisaction score?

One o the most reliable indicators o uture perormanceis past perormance. Ask stang agencies to provide

you with their most recent client satisaction score and

how they compare to competitors. Dont just accept 3

testimonials rom the stang agencyanyone can nd

3 people that love them.

Inaveros Best o Stang list is the nations only award that

recognizes stang agencies that receive remarkable reviews romtheir clients. The 2013 Best o Stang Client winners have all

achieved a minimum Net Promoter Score o 55%, more than

double the industry average score (17%) or stang agencies.2

HOW DOES YOUR

YOUR COMPETITORS?

CLIENT SATISFACTION

SCORE COMPARE TO

2

2013 Inavero


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Partner with an agency that has low turnover o their internalsta so that you can build a long-lasting relationship. Its

important that your account manager and recruiter know you,

your business, and your industry. This is tough to accomplish

i they leave the stang agency. A recent Inavero and

CareerBuilder study ound 32 percent o stang agency clients

had a dierent contact this year compared to last year at their

primary stang agency. The best agencies should have internal

turnover signicantly less than the most recent industryaverage o 21 percent.2

What was your turnover rateor internal sta last year?3

TURNOVER OF

INTERNAL STAFF

BEST

AGE NC IES

THE

SHOULDHAVE


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A stang agency with happy people working or them isinvaluable. Dissatised permanent and temporary employees

who are working or you are twice as likely to quit their job early.2

These types o avoidable disruptions are painul and costly or

you and your team. Gauge the satisaction o permanent and

temporary employees currently working or a stang agency

by viewing testimonials, reviews, and satisaction scores.

The industry average Net Promoter Score or permanent andtemporary employees working or a stang agency is 30%,2

but those who earned Inaveros 2013 Best o Stang award or

talent satisaction achieved a minimum NPS o 50%, with average

scores that are more than double the industry benchmark.

What is your most recent satisaction scoreor your permanent and temporary placed talent?4

DISSATISFIED EMPLOYEES ARE

LIKELY TO QUIT

THEIR JOB EARLY

2X

2013 Inavero


8/13

What current trends and recruiting issuesshould I be aware o?

Choose a stang agency you trust as a strategic advisor oryour company. Your agency should provide you with useul and

enlightening inormation that makes you smarter, even beore you

hire them. Did you learn anything new the rst time you met with

them? I not, continue your search.

5

2013 Inavero


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6Do you expect your rates to be higher,lower, or about the same as other agencieswe may consider?

Dont just buy rom the stang agency with the lowest priceor markup. Its important to make an inormed decision based

on value, and not solely on cost. Inavero research shows that

i your organization makes a bad hiring decision it will cost

you up to 4 times more than i you had just hired a stang

agency with expertise in lling the needed position.2

However, i an agency is higher in cost than their competitors,

they should be able to explain and illustrate why. Pay orconcrete value and true dierentiation, not clever marketing

or a persuasive sales pitch. Choose a stang agency that

provides you with permanent and temporary employees you

cant necessarily access yoursel and invests in training the

talent who will be working with you.

COST OF

BAD

HIRE

VS.COST OF

STAFFING

AG ENCY

4X MORE

IN TRUE COST

2013 Inavero


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7What are your expectations o mein this partnership?

A high-perorming relationship with a stang agency wonthappen without your investment o time and resources too.

Partner with a stang agency that you trust enough to allow

them the access they need to learn about your business and

culture. The success o a partnership is rooted in valuing each

person involvedclients, job candidates, and the hired stang

agency. With this commitment in place, hiring a stang

agency and developing your fexible workorce strategy can be

a transormational component or your organizations growth,fexibility, and sustained success.

2013 Inavero


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REVENUE $0-$99M

52 Limited

ABR Employment Services

Adams & Garth Stafng

Advanced Group

Allegiance Stafng

Apollo Stafng, Inc.

ASK Stafng, Inc.

Bolder Stafng, Inc.

Cardinal Stafng Services

Carlton Stafng

City Stafng

Comrise

CulverCareers

Delta Flex TravelersBrand o The Delta Companies

Delta Healthcare PlacementBrand o The Delta Companies

Delta Locum TenensBrand o The Delta Companies

Digital Prospectors Corp

Donovan and WatkinsBrand o Willis Group

ettain group

Flexicrew Stafng

FutureSta

GDH Consulting, Inc.Glenmont Group, Inc

Health Providers Choice

Helpmates Financial Stafng

Helpmates Stafng Services

Hire Dynamics

Hiregy

Ideal Engineering Stafng SolutionsBrand o Joul, Inc

Ideal Marine Stafng SolutionsBrand o Joul, Inc

AWARDING STAFFING AGENCIES FOR THE BEST CLIENT SERVICE

Infnity Consulting Solutions

Instant Technology

Insurance Recruiting Specialists

Insurance RelieBrand o PrideSta

JFC Stafng Companies

Joul Clinical Stafng Solutions

Joul Scientifc Stafng Solutions

Joul Stafng Solutions

JustinBradley

Kineticom, Inc.

LC Stafng

Loton Energy ServicesBrand o Loton Stafng Services

Loton Security Service

Brand o Loton Stafng Services

Loton Stafng Services

Magellan Group

Medix Stafng Solutions

Mee Derby

Monarch Stafng

Monroe Stafng Services

Portolio Creative

PrideSta

PrideSta Financial

Priority Personnel, Inc.

Pro Resources

Proessional Stafng Group

Proposal Development ConsultantsBrand o BLR Holdings, Inc.

Provisional

PsychPros, Inc.

Reliance Stafng & Recruiting

Rx relieBrand o PrideSta

Seis-Stream GlobalBrand o Willis Group

Smart Resources Inc.

SPARKS

Stafng Alternatives

Stark

Stephen James Associates

SUPERIORHIRE

TERRA Stafng Group

The BOSS GroupBrand o BLR Holdings, Inc.

The Medicus Firm

The Plus Group, Inc.

The Squires Group

Top Gun Recruiting Partners

TopSource

TriCom Technical Services

Victory Marketing Agency

VonChurch

Wood Personnel Services

REVENUE $100M+

@WORK Personnel Services

500 StafngBrand o The Ian Martin Group

Adams & Martin GroupBrand o Roth Stafng

Addison Group

Advantage Resourcing

AllinesBrand o EmployBridge

Analysts International Corporation (AIC)

Apex Systems, Inc.

CoWorx Stafng

CSI Healthcare ITBrand o The CSI Companies

CSI ProessionalBrand o The CSI Companies

Express Employment Proessionals

Hudson

Hudson Legal

Kimco Stafng Services

Labor Finders

Medical Doctor Associates

MedicalSolutionsBrand o EmployBridge

Mergis GroupBrand o Randstad US, Proessionals

Nelson

Nesco Resource

Personnel OneBrand o EmployBridge

Randstad Finance & Accounting

Randstad Human Resources

Resource AccountingBrand o EmployBridge

ResourceMFGBrand o EmployBridge

Snelling

SOS Employment Group

Stafng NowBrand o SNI Companies

StafngSolutionsBrand o EmployBridge

Stamark

Stamark Proessional Services

Stamark Transportation

TEKsystems

The Ian Martin Group

TRC Stafng Services, Inc.

Ultimate Stafng ServicesBrand o Roth Stafng

VisionIT

Weatherby HealthcareBrand o CHG Healthcare Services Inc.

ZeroChaos

OF STAFFING 2013

1%LESS THAN

OF NORTH

AGENCIES

AMERICAN

MADE

THIS LIST

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Those recognized on the 2013 Best o Stang Client list earned the distinction based on the strength o more than 37,130 survey responses. Participating stang agencies were

required to survey all clients they had worked with during a recent consecutive 3 month period, using the Net Promoter Score (NPS) methodology. Net Promoter Score is calculated

by taking the percentage o clients who rate their likelihood to recommend the stang agency with a score o 9 or 10 (promoters) and subtracting the percentage who rate the

stang agency a 6 or lower (detractors). A minimum response rate o 20% (with at least 15 responses), or 500 responses per brand were required to ensure the scores validity.

SOURCES1 American Stang Association: Quarterly Trends in Temporary Help Services (http://www.americanstang.net/statistics/employmentdata.cm)2 Inavero and CareerBuilder Research: 2012 Opportunities in Stang (http://opportunitiesinstang.com/)

Copyright 2013 All Right Reserved. Best o Stang & Inavero, Inc. Net Promoter, NPS, and Net Promoter Score are trademarks o Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.

Inavero administers more stang agency client and talent satisaction surveys than any other

rm in the world. Inaveros team reports on satisaction surveys rom more than 500,000

stang agency clients and talent each year and the company serves as the American Stang

Associations exclusive research partner.

Inaveros Best o Stang is the nations only award that recognizes stang agencies that

receive remarkable reviews rom their clients and the people they help nd jobs (employed

talent). The Best o Stang winner lists are a central place that businesses and talent go

to nd the best stang agencies to call when they are in need.

For more inormation:

(800) 921-2640

[email protected]

www.inavero.com | www.bestostang.com

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How to Hire the Best Staffing Agency

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