How to get started documenting processes: The Tillamook story
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Transcript of How to get started documenting processes: The Tillamook story
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Ope
ratio
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Hum
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Qua
lity
Assu
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Fina
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/ Acc
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Sale
s &
Mar
ketin
g
Corporate
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Ope
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ns
Hum
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esou
rces
Qua
lity
Assu
ranc
e
Fina
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/ Acc
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Sale
s &
Mar
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Executive Sponsorship
Processes Identified, Documented, Optimized and Shared
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00. High Level Process Map (75)
01. Define Strategy
Brand Management
Geographic Market
Development
02. Manage Customer
Relationships
03. Forecast / Plan
04. Manufacture
Products
Manufacture Ice Cream
05. Inventory /
Distribution / Logistics
06. Order to Cash
Sell Liquid By-products
7.9. WWTP - Tillamook
Define Strategic Plan
Customer Planning
Marketing
Forecast Sales
Plan / Schedule
Production
Forecast Milk Supply
Procure Milk
Receive Milk
Procure to Pay
Manufacture Cheese/Whey
Age Cheese
Package Cheese
Inventory Finished Products
Order Management
Fulfill Order
Accounts Receivable
Resolve Deductions
07. Support & Services
7.1. Quality Assurance
7.2. HR
7.3. Finance
7.4. IT
7.5. Engineering
7.6. Regulatory Compliance
7.7. Visitor's Center
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