How to find the right managed IT provider

INNOVATING, EMPOWERING, TRANSFORMING

General characteristics

Needs to understand your characteristics Must fit your business Work as a partnershipMust be an extension of your IT department


Drive change and create competitive advantage

Full commitment from startUndertake IT audit on current infrastructureCreate strategic plan and IT roadmapCreate solutions that deliver benefits


Competitive advantage: Questions to ask

Do you provide a flexible service that caters for current and future growth plans?How will you understand my business?How do you ensure a successful migration process?Do you have experience of working with organisations like ours?How customisable are the service plans?


Remote monitoring and IT asset management

95% issues can be fixed remotely when regularly monitoredPartner should have real time view of your IT departmentEnsure patching and updates are automatically scheduled

without causing impact on network


Remote monitoring: Questions to ask

Will my network be monitored 24/7?Where will my data be located?How do you keep my data safe and secure?Can I access my data?What reporting information will be supplied?Who has access to my data?How often are patches and updates carried out?


Reliable help desk

Support teams should have expert knowledge of each element of your solutionAccess to tools providing complete picture of your IT systemSupport staff should be able to assist experience and inexperienced usersService Level Agreement

Response times should be clearly stated and guaranteed


Help Desk: Questions to ask

Will I have a single point of contact?How do you record and track support calls?Are there any hidden support charges?Do you outsource any support services?How do you ensure that service is reliable?What are your customer satisfaction levels?What are your support hours?How many staff do you have?What staff training plans do you have in place?Will my network be monitored 24x7?


Cost

Clear pricing structureRoadmap to predict future work and related costsNo hidden charges


Cost: Questions to ask

What is included in the service charge?Is there an additional charge if my usage increases?


www.trilogytechnologies.comManaged services company of the year 2015

How to find the right managed IT provider

Technology

Transcript of How to find the right managed IT provider