How to excel at business resilience
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crisis management & business resilience How to excel at www.sevenquestions.c o.uk
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Theses are the slides from our recent presentation at the prestigious Counter-Terrorsim Expo in London in April 2013. In this presentation we present the case for an improved way of delivering crisis management and business resilience by using the proven UK Hanover Seminar format combined with tactical and operational level wargaming techniques. This process creates a continuity of planning and overcomes many of the biases that impact upon crisis planning and deliver sub-optimal business resilience plans that ultimately fail to deliver and create unnecessary financial and reputational risks in addition to more important risk to life, limb and property. The concept is delivered and facilitated jointly by a group of highly experience world class experts and coordinated by Seven Questions Consulting Limited based in london, UK. [email protected] www.sevenquestions.co.uk
Transcript of How to excel at business resilience
crisis management
& business resilience
How to excel at
www.sevenquestions.co.uk
Hanover SeminarsPeter ClarkeMalcolm BakerPhilip Hannah
Introductions[who are we]?[why are we here]?[what we want to talk about]?[why is it important]?[how do we want you to leave]?
20
th C
entu
ry
Cri
ses
PERSONAL REFLECTIONS
• TRAINED IN 20TH CENTURY CRISES – BRADFORD, ZEEBRUGGE, HILLSBOROUGH, CLAPHAM
• FACED WITH 21ST CENTURY CRISES – BALI, RICIN, 7/7, 21/7, AIRLINES PLOT, FOREST GATE, LITVINENKO
WHAT HAS CHANGED? HOW CAN WE BE BETTER PREPARED?
complex
FROM IRISH TO ISLAMIST....
Domestic
Global
Tightly Structured
Fluid
Avoid Capture Suicide
Restricted Casualties Mass Murder
Warnings No Warnings
Bombs and Bullets Unconventional
Negotiable Agenda No Political Solution
9
Humanitarian
Assistance
Centre
Help/Support Line
Crisis Support team(s)
Temporary Mortuary
Body Holding Area(s)
Family and Friends Reception Centre(s) Family Liaison
Officers
Rest Centre
Survivor Reception Centre
Documentation team(s)
Casualty Clearing Station(s)
Implement structures according to need & time.
Casualty Bureau
Evacuation Assembly
Point
uncertain
UNCERTAINTY
• RISK OF INFORMATION OVERLOAD AND CONSEQUENT LACK OF CLARITY e.g BEHAVIOURAL INDICATORS
• ON 21/7, FEAR OF CBRN• FRAGILITY OF PHONE SYSTEMS – 9/11
AND 7/7• WILL THERE BE FURTHER ATTACKS?
9/11, 7/7 AND AIRLINES PLOT.
interconnected
Interconnected Consequences
INTERCONNECTED CONSEQUENCES
• CONTAMINATION• PUBLIC HEALTH• CRIME• INTELLIGENCE• DIPLOMACY
unclear
UNCLEAR
• DESPITE CLEAR C2 AND MODERN COMMUNICATIONS - LACK OF CLARITY AS TO 7/7 ATTACKS FOR SOME HOURS
• DESPITE MODERN MEDICINE AND SCIENCE, IT TOOK WEEKS TO UNDERSTAND LITVINENKO’S CONDITION.
• WHAT IS THE INTELLIGENCE ACTUALLY TELLING US – eg FOREST GATE?
UNCLEAR
• RISK OF INFORMATION OVERLOAD AND CONSEQUENT LACK OF CLARITY e.g BEHAVIOURAL INDICATORS
• ON 21/7, FEAR OF CBRN• FRAGILITY OF PHONE SYSTEMS – 9/11 AND 7/7• WILL THERE BE FURTHER ATTACKS? 9/11, 7/7
AND AIRLINES PLOT.
THE UK IEM MODEL
• ANTICIPATE• ASSESS• PREVENT• PREPARE• RESPOND • RECOVER
But does our training and exercising actually address all of these? Is there a model that does?
“If it is broken …”
Hanover SeminarsPeter ClarkeMalcolm BakerPhilip Hannah
HanoverSeminars
Building Resilience
• Horizon scanning
• Gap analysis
• Functional analysis
• Stakeholder analysis
• Relationships
• Trust & confidence
• Proven methodology
Co-ordination of Activity
Like a parachute …..…
… the mind only works when
it is open
Many heads are better than one …
… a comprehensive approach to reduce threats, vulnerability and risks.
strategicoverview
Hanover SeminarsPeter ClarkeMalcolm BakerPhilip Hannah
How doesit work?What does it look like?
strategicoverview
“twin tracks”
tactical & operational
focus
deepdive
value of wargaming
transparency
How much are you leaving to chance?
