How to Eliminate Scheduling Headaches
Transcript of How to Eliminate Scheduling Headaches
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How to Eliminate Scheduling Headaches
Insights from the head of a healthcare accreditation organization.
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We sat down with Doug Beigel, CEO of COLA Inc.
COLA is the largest private non-profit clinical laboratory accreditation organization in the U.S.
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Doug took over as CEO 15 years ago to improve:
Mobile workforce management
Laboratory Communication
Scheduling mobile workers and laboratories
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Mobile Workforce Management1
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About COLA
They accredit over 7,500 clinical laboratories
Every two years these laboratories get surveyed
They employ around 22 surveyors across the nation
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The Problem
COLA employees needed a way to feel united, though dispersed across the nation.
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The Solution
Doug implemented a virtual office software for all employees to easily communicate from anywhere.
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The Results
Open lines of communication
Employees can easily talk, share screens, video chat, and conference-in guests
Led to a more unified company
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Laboratory Communication2
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About the Laboratories
Smaller clinical laboratories
Typically consist of 2 – 10 employees
Not many directors invest in business-related technology
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The Problem
Laboratories and COLA only interacted twice a year
Many important audit files buried in filing cabinets
Surveyors waste time digging through files
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The Solution
Doug worked with CompWALK developers to deliver a customer portal for the laboratories, COLAcentral.
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-Doug Beigel CEO, COLA Inc.
COLAcentral has strengthened the partnership between COLA and the clinical laboratories we accredit.
“
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The Results
All documentation stored in one place
Laboratories can reference past audits
Easily share resources
Prepare for upcoming audits with internal assessments
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Scheduling the Mobile Workers and
Laboratories3
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About Scheduling
One full-time employee scheduling surveys
Utilizing a custom solution requiring manual interventions
Disconnected, time-consuming process
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The Problem
A large portion of COLA’s business relied on one scheduler showing up every day.
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The Research
Beigel researched tools other organizations use
Met with a few large corporations
They deploy enterprise solutions
Too high a cost for COLA to license
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The Solution
Doug enlisted the CompWALK developers to create a completely automated scheduling platform.
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-Doug Beigel CEO, COLA Inc.
Just by following all outlined business rules we can expect to
see a 20 – 30% cost savings.“
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The Results
Platform went live earlier this month
All business rules were followed• No preferential treatment or favoritism
All laboratory deadlines were met
Work life balance of surveyors improved due to less inefficient travel
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Stay tuned to find out…The power of analytics and further cost savings realized by COLA’s implementation of this scheduling platform.
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