How to efficiently handle social networks using the ... › wp-content › uploads › 2017 › 11...
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WELCOMEConvy Webinar
How to efficiently handle social networks using the combination of Eudata WCS and Convy
We’ll start shortly...
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1. Eudata & Social2. Interaction Server3. Social Post4. Social IM5. Q&A
Agenda
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37%50% 108% 34%
About Social Networks Today
Sou
rce:
Sm
art I
nsig
hts
(ww
w.s
mar
tinsi
ghts
.com
)
JAN2017
JAN2017
totalpopulation
InternetUsers
Active SocialMedia Users
MobileSubscriptions
Active Mobile Social Users
7.476Billion
Urbanisation
54%
3.773Billion
Penetration
2789Billion
Penetration
8.047Billion
vs. Population
2.549Billion
Penetration
+354 Million
10%Since Jan 2106
+482Million
+21%Since Jan 2106
+222 Million
+5%Since Feb2106
+581Million
+30%Since Jan 2106
Active Mobile Social Users
Unique MobileUsers
InternetUsers
Active SocialMedia Users
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VideochatChat real time or
persistentEmail and SMS
Manager CollaborationLink
and Doc sharing
GeoLocationIntegration for
Payment AnalyticsDialogue Builder
24/7 chatBOT
Web/Kiosk API Mobile SDKSocial
InterfaceProactive
EngagementAgent Desktop
or SDK
Functional blocksM
edia
Eng
ine
Fron
t End
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Interaction Server
»Email»Web Callback»Persistent Chat»Social Posts»Social IM
Interaction Server is the engine let you route custom Interactions. We use Interaction Server to route:
It’s possible to extend the interactions to route using IS API
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Eudata and Social
1. Social Posts, main characteristics:
2. Social IM, main characteristics:
Social CRM OEM Solution
Convy
We differenciate Socials in 2 different areas:
»Public messages
»On a public area
»With a social history and context
»Private messaging»With a customer history
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Social PostsWe OEM a social CRM with the following features:
»Channel support: Instagram, Facebook, Twitter
»Social Media Management Automation
»Allowing Marketing and Customer care to work together
»Editorial Plan alignment
»Social user profiling
»Integration with Bot (Beta)
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Demo
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Social IMConvy can handle social instant messaging with the following features :
»Channel support: Facebook Messenger, Telegram, Skype, Instagram, Line (beta), WeChat (beta)»Intent and sentiment analysis»Bot support»Real time 24/7 handling with handover»Social data enrichment using Bot
Human2Human - Human2Bot - Human2Bot2Human
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Demo
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Q&A
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thanks