How to deal with angry customers and complaints
9
HOW TO DEAL WITH ANGRY CUSTOMERS AND COMPLAINTS
-
Upload
brenda-saints -
Category
Career
-
view
126 -
download
1
description
Transcript of How to deal with angry customers and complaints
![Page 1: How to deal with angry customers and complaints](https://reader030.fdocuments.net/reader030/viewer/2022020803/54832da3b4af9f960d8b496a/html5/thumbnails/1.jpg)
HOW TO DEAL WITH ANGRY
CUSTOMERS AND COMPLAINTS
![Page 2: How to deal with angry customers and complaints](https://reader030.fdocuments.net/reader030/viewer/2022020803/54832da3b4af9f960d8b496a/html5/thumbnails/2.jpg)
![Page 3: How to deal with angry customers and complaints](https://reader030.fdocuments.net/reader030/viewer/2022020803/54832da3b4af9f960d8b496a/html5/thumbnails/3.jpg)
Step 2
![Page 4: How to deal with angry customers and complaints](https://reader030.fdocuments.net/reader030/viewer/2022020803/54832da3b4af9f960d8b496a/html5/thumbnails/4.jpg)
Use your best listening skills
Step 3
![Page 5: How to deal with angry customers and complaints](https://reader030.fdocuments.net/reader030/viewer/2022020803/54832da3b4af9f960d8b496a/html5/thumbnails/5.jpg)
Repeat their concernsStep 4
![Page 6: How to deal with angry customers and complaints](https://reader030.fdocuments.net/reader030/viewer/2022020803/54832da3b4af9f960d8b496a/html5/thumbnails/6.jpg)
Apologize gracefullyStep 5
![Page 7: How to deal with angry customers and complaints](https://reader030.fdocuments.net/reader030/viewer/2022020803/54832da3b4af9f960d8b496a/html5/thumbnails/7.jpg)
Find a solution Step 6
![Page 8: How to deal with angry customers and complaints](https://reader030.fdocuments.net/reader030/viewer/2022020803/54832da3b4af9f960d8b496a/html5/thumbnails/8.jpg)
Take a few minutes on your own
Step 7
![Page 9: How to deal with angry customers and complaints](https://reader030.fdocuments.net/reader030/viewer/2022020803/54832da3b4af9f960d8b496a/html5/thumbnails/9.jpg)