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How to Build a Frontline That Helps Build Your Bottom Line
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Transcript of How to Build a Frontline That Helps Build Your Bottom Line
How to Build a Frontline That Helps Build Your Bottom Line
Presented by Certified Speaking Professional & Humetrics’ President
MEL KLEIMAN
The most important decision managers make every day
is who they allow in the doors to take care of their customers.
- Sam Walton
Dilbert Said It Best… The Keys to Great Management:
• 80% is hiring great people • 20% is leaving them alone and letting them do their jobs
The 7 Most Important Questions 1. What makes hourly, frontline employees
different?
The 7 Most Important Questions 2. Can we do this job differently or stop
doing it all together?
The 7 Most Important Questions
3. Why would an “A-Player” want to play on our team?
The 7 Most Important Questions
4. Why would an “A-Player” want to work for you (or that manager)?
The 7 Most Important Questions 5. Where are we going to find the “A-
Players” we want to hire?
The 7 Most Important Questions
6. How are we going to be sure they will be “A-Players?”
The 7 Most Important Questions
7. What are we going to do to motivate, engage, and retain them?
WWW.KLEIMANHR.COM n WWW.HUMETRICS.COM
CONTINUE THE LEARNING!
§ Author of 5 books including the bestselling Hire Tough, Manage Easy
§ Pragmatic businessman § Consultant and speaker § Specializes in frontline workers and the
people who manage them § Founder and president of Humetrics § Certified Speaking Professional
Mel Kleiman, President