How to become a better healthcare manager
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Transcript of How to become a better healthcare manager
How to become a better health care manager
Dr Aniruddha Malpani, MDMedical Director
HELPwww.healthlibrary.com
It’s hard being a student of healthcare management !
Need to understand management principles
Need to understand healthcare delivery – complex !
Deal with teachers and professors
It’s hard being a student of healthcare management !
Pass examinations Deal with doctors and hospitals .
These can be scary places – how do you manage ?
Need to get a job ! Keep your parents happy Compete with your peers Have a life !
It’s hard being a teacher for healthcare managers !
How do we teach students Ethics ? Legal principles ? Advances in medical technology ? Managerial principles ? CRM, ERP, IT ?
It’s hard being a teacher for healthcare managers !
How do we make sure the curriculum is uptodate ?
What standards should we follow ?
How do we give them real-life experience ?
It’s hard being a teacher for healthcare managers !
How do we grade them ?How can we ensure placements for
them ?How do we know we are doing a good job ?
Difficult Challenges !Huge opportunities !
Healthcare managers can change Indian society
You can make a difference!
Job of a good teacher
Empower students to learn for themselves
Give real-life opportunities to do so
Let them make mistakes in a controlled environment
“ See one, do one, teach one”
Let students learn from each other !
The web allows them to do this. Online learning communities
where they can share knowledge Allow students to design their
own teaching. Can get useful feedback from fresh grads !
The web !
Web 2.0 technology allows this to happen with ease
Wikis and blogs Online textbooks Online courses E-learning !
Open source
Everyone can contribute ! Free Not to compete – but to co-operate Everyone wins ! Huge opportunities – we have lots of
talents and brains – let’s make use of this.
Good teachers learn from students
India specific !
We need to learn from Indian success stories
Aravind Eye Care – SOPs and systems
We do not need to ape the West or try to borrow their standards – recipe for disaster and failure
My advise for students
Learn to be an entrepreneur These are real-life skills which
will help you for the rest of your life
Don’t only think of your next job – plan a career and a life !
You are your own brand – You, Inc
Think “out of the box” – and apply what you learn to managing your own career !
If you do what everyone else does, you’ll be another cog in the wheel !
What’s your USP ? Differentiate ! For example, start a blog. This is
your digital reputation !
You have certain skills the older generation does not have. Capitalise on this !
Don’t expect to be spoonfed – need to learn how to learn for yourself
You are a lifelong learner !
How to become a better healthcare manager
Become a patient !This will help you see things from the patient’s point of view
Today’s Health Care Today’s Health Care SystemSystem
Physician
Health Insurance
Self-Care
Information Overload
Media
The Patient
Doctor versus Patient
►Patients are unhappy with doctors►Make them wait►Do not explain
►Doctors are unhappy with patients ►Underpaid►Stressed and burntout
What is a healthcare manager to do ?
You need to keep your doctors happy
You need to keep your patients happy
Doctor and Patient
We are all on the same side – the patients’
Medicine is a service professionDoctors like helping patientsWant them to get better
How can we create a win-win situation ?
We will always have a shortage
Shortage of doctorsShortage of nursesShortage of moneyShortage of equipmentShortage of resources
This is the challenge
Too many patients Not enough
doctors/nurses/equipment/hospital beds/money !
This is seen to be the problem.We are a “poor country”
Patients are not the problem – they are the solution !
Patients are the largest untapped healthcare resource !
Today
Patients make medical decisions all the time !
Can I manage this headache at home ? Should I smoke ? Cheat on my diet ? Go to the gym ? Join a yoga class ? When should I go to a doctor ? Which
doctor should I go to ? Should I take out an insurance policy ?
Often they make poor decisions This hurts everyone !
How can we help them make better decisions about their health ?
Information Therapy !
Information Therapy is Powerful Medicine !
Help patients to make better health decisions
Patients are the largest untapped healthcare resource !
Empower them with information – so they can take better care of themselves , in partnership with their doctor.
Don’t underestimate a patient’s abilities !
1. Patients are smart . With the right tools, they can make the right decisions !
2. Knowledge is Power !3. The doctor is a partner
You cannot afford to leave everything upto God – or upto the doctor !
Information Therapy helps patients save money on
medical care 1. Promote SelfCare . Help you to do as much for yourself as you can, so you are not completely dependent on the doctor
Information Therapy helps patients save money on
medical care 2. Provide Evidence-Based Guidelines , so you can ask for the right medical treatment that they need - no more and no less
Information Therapy helps patients save money on
medical care 3. Help you with Veto Power, so you can say No to medical care you don’t need, thus preventing overtesting and unnecessary surgery .
My personal experience
I learn a lot from my patients !If you treat patients with respect, they will respect you in return
Patients get the doctors they deserve – and doctors get the patients they deserve
Well-informed patients are easier to treat, because they have realistic expectations
Our focus areas now are:
Encouraging health insurance companies to invest in patient education
Makes business sense !
Our focus areas now are:
Encouraging corporate to invest in patient education
Makes business sense !Reduces medical absenteeism and sick leave
National Network
Every hospital should have a Patient Education Resource Center
Win-win situationGreat tool to empower patientsHelps doctors and hospitals too !
Patient Information Patient Information CenterCenter
Core collection of booksCore collection of books DVDsDVDs PC with internet connection and PC with internet connection and
printerprinter Staff member Staff member ““Corner” centers – need just about Corner” centers – need just about
100 sq ft100 sq ft Costs only Rs 2 lakhs per year !Costs only Rs 2 lakhs per year !
Online Information Online Information TherapyTherapy
FreeFree 24/724/7 Easily accessibleEasily accessible Increased internet penetrationIncreased internet penetration Answer questions free by email !Answer questions free by email !
How do we provide the How do we provide the right information to the right information to the
right patient ?right patient ? Free floating information ( google) is Free floating information ( google) is
uselessuseless Information Therapy needs to be Information Therapy needs to be
prescribed to them, tailored to their prescribed to them, tailored to their needs, based on their medical problemsneeds, based on their medical problems
How can we do this ?How can we do this ?
Personal Health Record Personal Health Record
PHR – Personal Health PHR – Personal Health RecordRecord
For the Tax Department, you are For the Tax Department, you are your tax returnyour tax return
For the Bank, you are your bank For the Bank, you are your bank statementstatement
For the healthcare system, you are For the healthcare system, you are your medical record .your medical record .
PHRPHR
Patients store their Patients store their medical records on their medical records on their personal website. personal website.
PHR PHR = organised medical = organised medical
information information = improved medical care= improved medical care
Keeping this record will help them to Keeping this record will help them to get better medical care. get better medical care.
Patients need to manage their own Patients need to manage their own health record. health record.
Doing so will teach them a lot about Doing so will teach them a lot about their healththeir health
How patients can improve How patients can improve the healthcare systemthe healthcare system
Patients can add a lot of value to Patients can add a lot of value to the healthcare system using the healthcare system using Patient to Patient ( P2P) Patient to Patient ( P2P) networking. networking.
Social networking – an online Social networking – an online community , in which patients community , in which patients share informationshare information
“ “ Wisdom of the crowds” Wisdom of the crowds” ““Expert patients “ can act as Expert patients “ can act as
mentors and email buddies.mentors and email buddies.
How patients can improve How patients can improve the healthcare systemthe healthcare system
Grading system for doctors and Grading system for doctors and hospitalshospitals
Get feedback from patientsGet feedback from patients Help doctors and hospitals ( and Help doctors and hospitals ( and
healthcare managers) to healthcare managers) to improve their services improve their services
Today’s Health Care Today’s Health Care SystemSystem
Physician
Health Insurance
Self-Care
Information Overload
Media
The Patient