How New York Data Centers Address Business Continuity (SlideShare)
How to Address the Top Challenges Facing Contact Centers
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Transcript of How to Address the Top Challenges Facing Contact Centers
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TMC Net asked West Interactive (our sister company) President Skip Hanson what the biggest challenges facing contact centers
were…
and how to address these common challenges...
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The Top Challenges
Being Overwhelmed with day to day operations
Being stuck with antiquated equipment
Fear created by the potential risk and expense of contact center transformation
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5 Key Factors for Better Call Center Operations.
Ascertaining clear customer requirements
Optimizing the delivery of communications solutions
Measuring the quality of all interactions
Having a “single” version of the truth
Consider cloud-based hosted communications solutions
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Of course that’s just one man’s, well, expert opinion. But two years later Magnetic North
conducted a survey...
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The 2014 study by Magnetic North revealed call center managers still agree
Ensuring technology keeps pace with changing customer behavior
Driving operational efficiency and cost savings
Developing agent skills-sets
Making the transition to a cloud-based contact center solution
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Isn’t it time your contact center kept pace with the challenges of your business?