How Technology is Transforming the Customer Experience€¦ · How Technology is Transforming the...
Transcript of How Technology is Transforming the Customer Experience€¦ · How Technology is Transforming the...
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How Technology is
Transforming the
Customer Experience
Hany Fekry
Chief Commercial Officer
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EMP’s Market Presence
Processing Centers in:
- South Africa
- Nigeria
- Egypt
- Jordan
- Dubai
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EMP’s Market Presence
We serve:
- 135 banks
- 30,000 merchants
- in over 45 countries
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EMP’s Market Presence
A Scale Processor:
- over 100 million
transactions annually
- managing US$2.5 billion in
receiveables on any given day
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Mobile Communications has Changed the World
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Access to Financial Services is still in Infancy
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Mobile Money usage is Growing
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E-Commerce is Growing
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• Why Facebook and Amazon are visiting India and
Indonesia offering free Internet?
• Leading companies now are trying to find a way for
Satellite Free Internet for everyone.
• Advertisement worldwide ranked, Internet #1 $43Bn,
followed by #2 TV $40Bn, #3 Cable TV $34Bn, #4 Printed
Media $18Bn
• Facebook Net revenues of advertisements only is $1Bn
end of 2014
• Total users of internet in India alone 100M users,
reaching 250M in 2 years time, 70M in Indonesia…
• Most of the business in the coming few years will be
floating online, including targeted media, and online
business.
E-Commerce is Growing
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Emerging markets B2C Sales Leading the World
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Internet Penetrations is driving E-Commerce
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The M-Commerce Revolution
• Mobile technology is changing the on-line purchasing
experience for consumers
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Mobile E-Commerce Sales Growing Rapidly
• In 2016 Mobile Commerce sales are expected to reach
$31 billion
• That is a 400% increase since 2011
• Mobile devices now account for 11% of e-commerce
purchases in the US every year
• Tablet users made 50% of M-Commerce purchases in
2012,with Smartphone users at 40%
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Payments based on NFC Technology
• Payments based on NFC technology:
– 2012: US$4 billion
– 2016 Projected : US$100 billion
– 2017 Projected: US$191 billion
• Advantages:
– Open standards
– Secure
– Fast and convenient
• Leading products: MasterCard PayPass and VISA
Paywave
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mPESA has changed the face of banking in
Africa
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In Kenya:
- 19 million out of a population of 44
million have used mPESA
- 25% of the Kenyan economy is
transacted via mPESA
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Banked and Unbanked mobile wallet(s) managed service
TPPs
Bank C
Bank C MFS
Branches ATMs
Services
Agents
Bank B
Bank B MFS
Branches ATMs
Services
Agents
Bank A
Bank A MFS
Branches ATMs
Services
Agents
Banked Wallet Ecosystem A Banked Wallet Ecosystem B Banked Wallet Ecosystem C
Cross Selling Added Value Services
Consortium wallet for un-banked Bank’s VAS suits over consortium wallet Multi banked wallets for consortium’s banks
TPPs has to develop a Shared Mobile Banking Platform
JOMOPAY
Open NetworksMNOs Billers
AgentsATMs
POS
Agents / Merchants Network Central Bank
International Remittances
Banked Banked Banked
Un-banked
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Thank you