How Technology is Changing Customer Communication

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Transcript of How Technology is Changing Customer Communication

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www.getbrandswag.com

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www.kylelacy.com

@kyleplacy

facebook.com/kyleplacy

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http://bit.ly/itasocialmedia

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BiggestMisconception?

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Measurement• Fan Count• Tiny.Url (tracking links)• Coupon Code• Email Distribution• Phone Calls• Traffic to Website

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What You Should Be Doing Tomorrow

• Research• Discuss• Plan• Activate

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Connect With Me

• Blog: http://www.kylelacy.com• Twitter: @kyleplacy• Email: [email protected]• Phone: 1-765-610-5965


Customer Communication Silos

Customer Communication Silos

The Internet - Changing Customer Relationships

The Internet - Changing Customer Relationships

Optimizing Customer Engagement in a Changing Healthcare World · 2020-05-11 · Optimising Customer Engagement in a Changing Healthcare World 3. Support Received Digital Communication

Optimizing Customer Engagement in a Changing Healthcare World · 2020-05-11 · Optimising Customer Engagement in a Changing Healthcare World 3. Support Received Digital Communication

Changing behaviour through communication

Changing behaviour through communication

Recognising Changing Customer Behaviour

Recognising Changing Customer Behaviour

Customer Communication Management

Customer Communication Management

SUCCESSFULLY CHANGING THE COMMUNICATION …

SUCCESSFULLY CHANGING THE COMMUNICATION …

The changing rules of customer engagement

The changing rules of customer engagement

FutureWorld. Customer Service is Changing

FutureWorld. Customer Service is Changing

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CUSTOMER APPRECIATION and1 COMMUNICATION ...CUSTOMER APPRECIATION and1 COMMUNICATION PROGRAM stars2stars2stars2stars2 stars2stars2stars2stars2 stars2stars2 CUSTOMER AP PRECIATION GIFTS

Topic 10 Communicating customer value. Objectives Introducing various promotion mix tools Examining the rapidly changing communication environment and.

Topic 10 Communicating customer value. Objectives Introducing various promotion mix tools Examining the rapidly changing communication environment and.

Customer Satisfaction in a Changing Automotive … 2015 Customer Satisfaction in a Changing Automotive Industry Customer Satisfaction in a Changing Automotive Industry 2 J.D. Power

Customer Satisfaction in a Changing Automotive … 2015 Customer Satisfaction in a Changing Automotive Industry Customer Satisfaction in a Changing Automotive Industry 2 J.D. Power

Changing dynamics in customer care

Changing dynamics in customer care

Changing Nature of Customer Relationship

Changing Nature of Customer Relationship

Changing the ‘experience’ of customer experience

Changing the ‘experience’ of customer experience

The changing face of communication

The changing face of communication

Effective Customer Communication Skills

Effective Customer Communication Skills

Communication & Customer Service

Communication & Customer Service

3 Digital Trends Changing Customer Behavior

3 Digital Trends Changing Customer Behavior

Customer to Customer Communication

Customer to Customer Communication