HOW SMBs CAN ACHIEVE HIGH GROWTH

Companies of all sizes have one thing in common. They rely on agreements to move their businesses forward. Large numbers of small and medium-sized firms are turning to electronic agreements in response to customer demands for a great experience, as well as growth aspirations. Using technology like DocuSign is a proven way to manage agreements with greater speed and lower costs. For example, DocuSign’s electronic signing solution is an easy-to-implement starting point for SMBs, to help them scale quickly. This secure and trusted solution integrates out of the box with over 350 leading business applications.

Big Idea

SMBs experience major challenges with traditional agreement processes. Among small and medium-sized businesses (SMBs), 64% say their customers demand to sign agreements electronically. In addition, 51% cite increasing speed as the main driver for going digital.

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For many companies, their System of Agreement can’t keep pace with the speed of their business.Regardless of company size, agreements are the backbone of every business. They support the front office and back office and keep businesses moving.

Every company has a System of Agreement (SofA) for generating all kinds of agreements, getting them signed, and managing them throughout their life-cycle. In many cases, however, these agreement systems and processes aren’t built for the speed of business today.

Legacy systems have many problems. They often require employees to fill in agreements with information that already exists in other places. Paper agreements must be manually routed and signed by hand. Information from signed paper agreements must then be manually entered into other systems. Finding completed agreements at a later date for audits or other reasons presents other challenges. Sound familiar?

Agreements are the foundation of business

All companies have a System of Agreement, whether they know it or not

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There are real costs associated with maintaining the status quo. These costs include:

• $44 per agreement in wasted resources and slower speed to revenue.

• Days lost waiting for agreements to be completed.

• Outdated manual and paper-based processes.

• Legal risk due to inadequate standardisation and security. (Another risk is lost contracts. When contracts are emailed, they may sit in an Outlook account and never get back into the system).

DocuSign’s modern System of Agreement platform helps businesses go digital, and accelerate.For organisations working with paper-based processes, the first phase of the digitisation journey with DocuSign is easy. Using the web application, agreements can be signed electronically in a secure manner. These can then be stored back into the DocuSign cloud-based app.

DocuSign also supports companies with more advanced needs. With over 350 out-of-the-box integrations, DocuSign makes it possible to prepare, sign, act on, and manage agreements seamlessly within the core systems already supporting your business.

Users can send envelopes directly from systems like Salesforce. After final agreements are signed, data can be pushed into systems via DocuSign’s integrations. If pre-built connectors don’t fit the company’s processes, DocuSign offers an open API which supports custom-built integrations.

Costs multiply across a business’s key processes

DocuSign’s System of Agreement platform

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information gathered from Salesforce. When the client updates information in the document, that data is automatically fed into Salesforce. The status of documents and the deal stage are also automatically tracked and updated in Salesforce.

• Branding. Documents can be branded with the company’s look and feel.

• Automatic routing. When customers electronically sign a document, it is automatically routed to the salesperson or appropriate party to countersign.

• Payment tags. It is possible to add payment tags to documents that integrate with payment platforms like Stripe. This enables customers to pay immediately upon approval of a quote or order.

• Tamper-evident digital seals. DocuSign automatically applied a tamper-evident seal to all documents downloaded from the platform.

DocuSign is easy to implement, scalable, and trusted. DocuSign is the category leader in electronic signatures and System of Agreement platforms. The company has over 425,000 paying customers and hundreds of millions of users in more than 180 countries. Forrester Research has said that DocuSign is the “strongest brand and market share leader: the company name is becoming a verb.”

DocuSign’s platform is scalable and can grow with businesses over time. The company has invested over US$300 million (A$425m) in research and development over the last 15 years. This has resulted in a solution that is easy to deploy and use. DocuSign offers over 99.99% platform availability with no maintenance downtime. Significant investment has also been made in security. AES 256-bit encryption is applied to everything within the DocuSign platform at rest and in flight.

Looking to the future, DocuSign recognises that agreements may evolve from static PDFs to smart contracts that self-renew and manage themselves in automated ways. Regardless of where a company is in its digitisation journey, DocuSign can streamline the business and keep it moving into the future.

“Many companies report seven days or more from the time they send an agreement out to when they get it back and recognise that revenue. With DocuSign, this is streamlined to the extent that a document is often signed within an hour of being sent. On average, DocuSign documents are signed within 24 hours.”

— Martin Rippel, Solutions Engineering, DocuSign APAC

DocuSign simplifies the agreement process for clients and sales teams alike. DocuSign makes it easy for salespeople to finalise agreements with clients. Key functionality includes:

• Salesforce integration. Sales reps can send documents to customers without leaving the Salesforce user interface. With one click, it is possible to send an NDA that is populated with

Examples of DocuSign integrations

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“Many customers start using DocuSign to speed up the sales process and improve the customer experience. Deals are signed faster, revenue comes in more quickly, and companies can focus on growing the business.”

— Martin Rippel

Additional Information • Personalised ROI assessment. Feel free to

contact DocuSign at apac@docusign.com for a personalised ROI assessment.

• Free trial. Download a 30-day free trial of DocuSign at the company website.

• eSignature Legality Guide. This resource is available online from DocuSign.

DocuSign is trusted by customers and partners. DocuSign has developed a strong partner ecosystem, as well as a robust API for customers who want to build custom integrations. The company also offers award-winning mobile apps for iOS, Android, and Windows phones.

About DocuSign

With its System of Agreement Platform, DocuSign helps organisations connect and automate how they prepare, sign, act-on, and manage agreements.

For APAC enquiries: phone +61 2 9392 1998 | email apac@docusign.com | docusign.com.au

Copyright © 2003-2019 DocuSign, Inc. All rights reserved. DocuSign, the DocuSign logo, “The Global Standard for Digital Transaction Management”,

“Close it in the Cloud”, SecureFields, Stick-eTabs, PowerForms, “The fastest way to get a signature”, The No-Paper logo, Smart Envelopes, SmartNav,

“DocuSign It!”, “The World Works Better with DocuSign” and ForceFields are trademarks or registered trademarks of DocuSign, Inc. in the United States

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Case Study #1

LEAP is the leading legal software provider for small law firms. LEAP approached DocuSign when it was looking to grow internationally. The company now uses Salesforce and DocuSign together and has saved over 40 hours per week in person-hours by streamlining agreement creation and follow-up processes. On average, DocuSign has saved LEAP 25 minutes on each contract.

In addition to increased speed, the company can better manage its agreement process and ensure that everything that is signed is fully compliant. Two admin employees that previously managed agreements now focus on higher value-added tasks.

Case Study 2

AIME creates a mentoring bridge between universities and high schools. The company’s goal is to enable learning through its software. Like LEAP, AIME also wanted to grow globally. The firm used DocuSign to onboard over 50 new hires in just a few weeks.