How Lean/Six Sigma Works for OCPS HRD
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October 30 th , 2015 How Lean/Six Sigma Works for OCPS HRD
Transcript of How Lean/Six Sigma Works for OCPS HRD
October 30th, 2015
How Lean/Six Sigma Works for OCPS HRD
Julie Grabach, Senior Business
Process Specialist
Orange County Public Schools
Human Resources Division
Thomas McNabb
Senior Business Process Specialist
Orange County Public Schools
Human Resources Division
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Learning Objectives
• Understand the value of Six Sigma
• Know the 5 phases of the DMAIC process
• Ideas for next steps in your organization
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Six Sigma Background
• What is Six Sigma?
A Methodology for eliminating defects
and variability in a process
Follows a Disciplined well-defined sequence of
steps
Is Data driven using statistical methods
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Six Sigma Background
• Professionalizes the quality management
function of the organization
• Requires vision from Executive Leadership
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Six Sigma Background
Requires
special training
for belts
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OCPS HRD Six Sigma Journey
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Lean HR Summit
Six Sigma Green Belt Training (2 staff
members)Submitted 1st GSA
Application
November 2011 December 2012 – January 2013 November 2013
OCPS HRD Six Sigma Journey
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Trained All of HRD in Yellow Belt
Six Sigma Green Belt Training (7 staff
members)Submitted 2nd GSA
Application
May 2014 September 2014 – January 2015 November 2014
Six Sigma Background
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Building the DMAIC Story
DMAIC story has 5 Improvement Steps:
– Define
– Measure
– Analyze
– Improve
– ControlDefine Measure Analyze Improve Control
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Building the DMAIC Story
• Each phase of the DMAIC has specific
checklists and outcomes (“must-haves”)
• Management presentations at each phase to
gain approval, understanding, support
Define Measure Analyze Improve Control
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Building the DMAIC Story
Define Phase:
– Identify Project Purpose, Scope, Customer
and Sponsor as well as Significance to
organization
– Develop theme
Define Measure Analyze Improve Control
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Orange County Public Schools
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Orange County Public Schools
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Orange County Public Schools
Orange County Public Schools
Orange County Public Schools
Building the DMAIC Story
Measure Phase:
– Narrow project focus
– Evaluate data in various ways
– Develop Measurement System, Problem
Statement, Target
Define Measure Analyze Improve Control
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Orange County Public Schools
Orange County Public Schools
Building the DMAIC Story
Analyze Phase:
– Identify primary causes
– Refine with data to identify root causes
Define Measure Analyze Improve Control
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Orange County Public Schools
Orange County Public Schools
Building the DMAIC Story
Improve Phase:
– Develop countermeasures
• Immediate remedy to root cause
• Prevent recurrence of root cause
• Feasible without introducing other issues
Define Measure Analyze Improve Control
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Orange County Public Schools
Orange County Public Schools
Orange County Public Schools
Building the DMAIC Story
Control Phase:
– Evaluate results
• Countermeasures impacted root causes, problem and
theme and that target was met
– Standardize methods, communicate lessons
learned and future plans
Define Measure Analyze Improve Control
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Keeping the Momentum
• How projects
have been
selected
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Latest
buzzword
project
Fun
project
Easiest
project
to see
results
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How do we select projects?
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How do we select projects?
Learning Takeaways
• Understand the value of Six Sigma
• Know the 5 phases of the DMAIC process
• Ideas for next steps in your organization
And….
• Ask Suzanne about the cheer!
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Q & A
Thomas McNabb
Julie Grabach
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