How is The Internet of Things Impacting the Contact Center?
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Transcript of How is The Internet of Things Impacting the Contact Center?
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© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
How is the Internet of Things Impacting the Contact Center?
![Page 2: How is The Internet of Things Impacting the Contact Center?](https://reader030.fdocuments.net/reader030/viewer/2022021506/58a987761a28ab412d8b5545/html5/thumbnails/2.jpg)
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
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© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
![Page 4: How is The Internet of Things Impacting the Contact Center?](https://reader030.fdocuments.net/reader030/viewer/2022021506/58a987761a28ab412d8b5545/html5/thumbnails/4.jpg)
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
![Page 5: How is The Internet of Things Impacting the Contact Center?](https://reader030.fdocuments.net/reader030/viewer/2022021506/58a987761a28ab412d8b5545/html5/thumbnails/5.jpg)
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![Page 6: How is The Internet of Things Impacting the Contact Center?](https://reader030.fdocuments.net/reader030/viewer/2022021506/58a987761a28ab412d8b5545/html5/thumbnails/6.jpg)
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
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© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
![Page 8: How is The Internet of Things Impacting the Contact Center?](https://reader030.fdocuments.net/reader030/viewer/2022021506/58a987761a28ab412d8b5545/html5/thumbnails/8.jpg)
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
![Page 9: How is The Internet of Things Impacting the Contact Center?](https://reader030.fdocuments.net/reader030/viewer/2022021506/58a987761a28ab412d8b5545/html5/thumbnails/9.jpg)
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
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© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
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![Page 12: How is The Internet of Things Impacting the Contact Center?](https://reader030.fdocuments.net/reader030/viewer/2022021506/58a987761a28ab412d8b5545/html5/thumbnails/12.jpg)
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![Page 13: How is The Internet of Things Impacting the Contact Center?](https://reader030.fdocuments.net/reader030/viewer/2022021506/58a987761a28ab412d8b5545/html5/thumbnails/13.jpg)
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
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© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
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© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
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© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
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© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
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![Page 20: How is The Internet of Things Impacting the Contact Center?](https://reader030.fdocuments.net/reader030/viewer/2022021506/58a987761a28ab412d8b5545/html5/thumbnails/20.jpg)
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
![Page 21: How is The Internet of Things Impacting the Contact Center?](https://reader030.fdocuments.net/reader030/viewer/2022021506/58a987761a28ab412d8b5545/html5/thumbnails/21.jpg)
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© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
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© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
![Page 25: How is The Internet of Things Impacting the Contact Center?](https://reader030.fdocuments.net/reader030/viewer/2022021506/58a987761a28ab412d8b5545/html5/thumbnails/25.jpg)
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
![Page 26: How is The Internet of Things Impacting the Contact Center?](https://reader030.fdocuments.net/reader030/viewer/2022021506/58a987761a28ab412d8b5545/html5/thumbnails/26.jpg)
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
![Page 27: How is The Internet of Things Impacting the Contact Center?](https://reader030.fdocuments.net/reader030/viewer/2022021506/58a987761a28ab412d8b5545/html5/thumbnails/27.jpg)
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177