How Financial Institutions Drive Successful Enterprise ......in Marketing 20% improvement...

When used to its maximum potential, enterprise content management (ECM) can vastly improve productivity, quality and service. According to a 2019 Cornerstone Advisors survey sponsored by Fiserv 1 , financial institutions categorized as “high performers” in their ECM system usage experienced the following benefits: Productivity Quality of Work Delivery Times How Financial Institutions Drive Successful Enterprise Operations Today’s banks and credit unions are, at the most fundamental level, in the business of moving data electronically in order to deliver services to their customers and members. When ECM systems are fully utilized, manual and paper-based processes can be automated, service delivery times can be reduced and quality and compliance can be improved. 1 HOW TOP PERFORMERS GET MAXIMUM IMPACT FROM ECM, Cornerstone Advisors, 2019 2 For an institution with $500 million to $1 billion in assets, according to Cornerstone Advisors Average Departmental Customer Delivery Time Improvements Ranged From: in Marketing improvement 20 % Improvement in consumer lending productivity 74 % Increase in both quality and speed of delivery of consumer lending 50 % in Loan Operations improvement 60 % Connect With Us For more information about Efficiency Management from Fiserv, call us at 800-872-7882, email getsolutions@fiserv.com or visit fiserv.com © 2020 Fiserv, Inc. or its affiliates. Fiserv is a registered trademark of Fiserv, Inc. Estimated Cost Savings Overall Improvement in Productivity increase in productivity in more than half of the departments using ECM 25 % increase in productivity is equal to roughly $300,000 in savings 2 10 % in Accounting Average Departmental Productivity improvements Ranged From: improvement 40 % in Digital Banking improvement 77 % Maximizing Automation have fully imaged their legacy mortgage loan files 62 % index documents automatically using optical character recognition 62 % have a secure way for customers or members to submit documents 64 % Quality of Work Productivity Delivery Times

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Transcript of How Financial Institutions Drive Successful Enterprise ......in Marketing 20% improvement...

Page 1: How Financial Institutions Drive Successful Enterprise ......in Marketing 20% improvement Improvement in consumer lending productivity 74% Increase in both quality and speed of delivery

When used to its maximum potential, enterprise content management (ECM) can vastly improve productivity, quality and service.

According to a 2019 Cornerstone Advisors survey sponsored by Fiserv1, financial institutions categorized as “high performers” in their ECM system usage experienced the following benefits:

Productivity Qualityof Work

Delivery Times

How Financial Institutions Drive Successful Enterprise Operations

Today’s banks and credit unions are, at the most fundamental level, in the business of moving data electronically in order to deliver services to their customers and members. When ECM systems are fully utilized, manual and paper-based processes can be automated, service delivery times can be reduced and quality and compliance can be improved.

1 HOW TOP PERFORMERS GET MAXIMUM IMPACT FROM ECM, Cornerstone Advisors, 20192 For an institution with $500 million to $1 billion in assets, according to Cornerstone Advisors

Average Departmental Customer Delivery Time Improvements Ranged From:

in Marketingimprovement20%

Improvement in consumer lending productivity

74%Increase in both quality and speed of delivery of consumer lending

50%

in Loan Operationsimprovement60%

Connect With UsFor more information about Efficiency Management from Fiserv, call us at 800-872-7882, email [email protected] or visit fiserv.com

Estimated Cost Savings

Overall Improvement in Productivity

increase in productivity in more than half of the departments using ECM25%

increase in productivity is equal to roughly $300,000 in savings2

10%