How Do I Say That? - aceseditors.org · Tricky Situations © 2018 Laura Poole Delivering bad news...
Transcript of How Do I Say That? - aceseditors.org · Tricky Situations © 2018 Laura Poole Delivering bad news...
PracticeMannersandPositiveSpin
© 2018 Laura Poole
Youthink:“ThisistheworsttextI’veeverseen.There’snowayI’mworkingonit.”
Yousay:“Iwantyoutohavethebestfinalproduct,andIthinkanothereditorwould
serveyoubetter.”
#ACESHowDoISay
LatePayments
© 2018 Laura Poole
Nice• Couldyoupleasecheckonthisinvoice?
Firm• Theinvoiceisnowpastdue.Canyouexpeditepaymenttostaycurrent?
Mad• Thisinvoicehasbeensenttocollections.
#ACESHowDoISay
RaisingYourRates
© 2018 Laura Poole
“Mynewratesare…”
Negotiatewithexistingclients
Backupyourcasewithfacts
#ACESHowDoISay
Rejecting/LeavingaProject
© 2018 Laura Poole
“Yourprojectwouldbenefitfromadifferentkindofediting.”
“Thisworkfallsoutsidemyrealmofexperienceandskills.”
“Thescopeoftheprojecthaschanged… ”
#ACESHowDoISay
FiringClients
© 2018 Laura Poole
“I’mnotavailable.”(repeat)
“I’mspecializinginanewarea.”
“Takemeoffyourfreelancerlist.”
#ACESHowDoISay
ApplyingforaJob/Gig
© 2018 Laura Poole
Highlightskills
Describerelevanttasks
Learnwhatyouneedto
#ACESHowDoISay
“OnlyProofreadIt”
© 2018 Laura Poole
#ACESHowDoISay
“I’lltakealookandseewhatitneeds.”
“I’llgiveitastandardedit.”
“Imaintaincertaineditorialstandards.”
ReportingPlagiarism
© 2018 Laura Poole
Contactclientimmediately.
Be clearabouttheproblem:givepassages,linkstooriginals.
Askforguidance;escalateifnecessary.
#ACESHowDoISay