How can IT help you today?. Agenda The Challenge Metric Construction Your Action Items How can IT...
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Transcript of How can IT help you today?. Agenda The Challenge Metric Construction Your Action Items How can IT...
The ChallengeDevelop IT metrics that directly measure
ITs impact on your performance. This makes IT’s success your success.
How can IT help you today? 3
IT Metrics Are BrokenTypical IT metrics measure the performance
of IT not necessarily the impact of IT on the performance of the business
Typical metrics include:Network AvailabilityWork Orders ProcessedIncidentsNumber of ServersNumber of PCs
How can IT help you today? 4
IT Serves the Business – Ask YourselfWhat do IT metrics have to do with you?How dependent are you on technology?Remember your IT Department exists to
support the business
How can IT help you today? 5
Metrics Construction – Ask YourselfHow do YOU measure your success?What is important to you?What can IT do to help you?Instrument for success (you can’t manage
what you can’t measure)
How can IT help you today? 6
Metrics ConstructionIdentify your key performance metrics
Annual Budget DocumentScorecardsAnnual KRAs
Remember IT metrics can change from year to year depending on your priorities
How can IT help you today? 7
Sample Business and IT MetricsBusiness - 80% of the recommended
number of inspections per inspector per day will be within the measure outlined by the ISO and the FBC
IT Example - ensure inspector computer availability and replacement within 4 hours of failure.
How can IT help you today? 8
Sample Business and IT MetricsBusiness - Number of Laboratory Analyses
Performed per FTEIT Example – Connect 80% laboratory
equipment to the network to automate the data collection and reporting process
How can IT help you today? 9
Sample Business and IT MetricsBusiness – 80% of irrigation alarms
responded to within 24 hoursIT Example – Install an automated event
monitoring system for the irrigation system and send alarms to on-call irrigation staff. Log alarms as work orders and track time to close.
How can IT help you today? 10
Sample Business and IT MetricsBusiness – Increase safety by refurbishing
half of all pavement markings and raised pavement markers under maintenance condition rating of 70% of county maintained roads.
IT – Develop system for annual pavement marking condition survey and inventory of same. Prioritization system for ranking work to be done by condition. Track refurbishment.
How can IT help you today? 11
Sample Business and IT MetricsBusiness – Deliver construction projects
within 10% of budget and 20% of time schedule
IT Example – Develop and maintain a project management tracking system and dashboard to indicate projects that are in danger of exceeding thresholds
How can IT help you today? 12
Sample Business and IT MetricsBusiness – % of positive animal outcomes
(adoptions, reclaims and transfers)IT Example – Develop and maintain systems
for improving public communications with the public on animals in custody
How can IT help you today? 13
Sample Business and IT MetricsBusiness – 95% of sea turtle nests marked
within 12 hoursIT Example – Develop unmanned aerial
vehicle program for visually inspecting beaches on a continuous basis for identification of new sea turtle nests.
How can IT help you today? 14
Sample Business and IT MetricsBusiness – # of employees trained in SAP,
purchasing and contracting practicesIT Example – Develop on-line training
options and videos and track employees who have taken the courses using an automated system.
How can IT help you today? 15
Sample Business and IT MetricsBusiness – % of response times within 8
minutes (Urban EMS)IT Example – Develop GIS tracking systems
for each call and its associated response time to determine potential locations for new or relocated EMS stations based on call density and distribution
How can IT help you today? 16
Sample Business and IT MetricsBusiness – Increase meter reads per
employeeIT Example – Deploy and maintain an
automated meter reading system.
How can IT help you today? 17
Your Action ItemsReview your performance metricsMake a realistic assessment of your
dependence on IT systems and servicesHelp IT to understand your businessMeet with your IT team and tie their
success to your successChallenge IT and yourself to think outside
the box
How can IT help you today? 18
Contact InformationMike Berrios, CGCIO, CISSPDirector of Information Technology
Collier County Board of County [email protected]
How can IT help you today? 21