How can IT help you increase customer satisfaction and sales performance?

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HOW CAN IT HELP YOU INCREASE CUSTOMER SATISFACTION & SALES PERFORMANCE Małgorzata Moderacka & Anna M. Lik Insurance Products Managers

Transcript of How can IT help you increase customer satisfaction and sales performance?

Page 1: How can IT help you increase customer satisfaction and sales performance?

HOW CAN IT HELP YOU INCREASE CUSTOMER SATISFACTION & SALES PERFORMANCE

Małgorzata Moderacka & Anna M. Lik

Insurance Products Managers

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CUSTOMERS

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AGENTS

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INCENTIVE COMPENSATION

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TIME FOR DIGITAL TRANSFORMATION!

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THANK YOU

www.insurance.comarch.com


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Chapter 13 Managing customer satisfaction Define customer satisfaction Understand the importance of satisfying customers Evaluate customer satisfaction.

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