Housekeeping - University of Florida · 2015-10-05 · Coding Fiesta 2015 Kyle Cook, MA...

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Achieving Results

Housekeeping

• Break

• Restrooms

• Cell phones

• Evaluations sent by email (within 3 days)

• Workshop counts toward Pro3 certification– Do not need to do anything to get credit; it will

be given automatically based on roster in the training room

– Roster routed at end of workshop

A Key Competency

Results Orientation

• What is results orientation?– Ability to focus on the desired result of one’s

own or one’s unit’s work, set challenging goals, focus effort on the goals, and meet or exceed them

*Competencies are abilities, skills, traits, or behaviors that contribute to superior performance on the job

Achieving Results October 17, 2015

Coding Fiesta 2015 Kyle Cook, MA Instructional Designer

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A Key Competency

• Why is this results focus and execution important for success?– Identified as a core competency by successful

department administrators at UF

– A core competency for success in many types of positions

Achieving Results

Grit/Courage Response-ability Action

Identify key results Create clear and compelling goals

Build a strategy

Bubble Sort SMART Performance Tree

Overall Objective

• To improve our ability to achieve the results we want at work– Fostering a results mindset

• Identify and implement practices that foster a results mindset

– Identifying key results• Describe and use a process to identify key results

– Creating effective goals• List the characteristics of effective goals and use to

create clear and compelling goals

– Designing a strategy for success• Describe and use a tool to create strategy



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The Results Mindset Section I

The Results Mindset

• Courageous– Mental or moral strength to venture,

persevere, and withstand danger, fear, or difficulty (root heart)

• Response-able– To take responsibility for making a choice and

taking an action in every circumstance

• Active– Producing or involving action or movement

Barriers

• Fear– Fear of criticism or rejection

– Fear of change

– Fear of failure

– Often comes in the form of worry patterns or downward spiral thinking



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Barriers

• Thinking like a victim – “If it’s never our fault, we can’t take

responsibility for it. If we can’t take responsibility for it, we’ll always be its victim.”

-Richard Bach

• Inertia– Old habits are hard to break!

Video

The Results Mindset: Courage


• Habits of thinking that help foster a results mindset– Overcome fear and anxiety with focus

• Step 1 – Clarify what you want to do (what results are most important and what that looks like) and why you want to do it

• Step 2 – Regularly focus on what you want and why

• Step 3 – When you start to feel anxious, re-focus…“Throw another film on the projector and watch what happens”



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• Think about an upcoming event or project that has you worried. Ask yourself…– What’s really the worst that could happen?

– What can I do to help reduce that possibility?

– What is the best that could happen? What if all goes really well?

– What can I do to increase that possibility?

p.4 Handout


• Habits of thinking that help foster a results mindset– Overcome fear and anxiety with knowledge

• Practice aggressive learning

• “The less you know about a subject, the more fearful you are about trying something new or different in that area.”

• Get ideas from others who have had some success in this area

The Results Mindset: Response-ability

• Habits of thinking that help foster a results mindset– Overcome learned helplessness/thinking like

a victim with influence• Focus on what you can control or influence, not

what is out of your control– Focus on the actions that you can take to move toward

the result you want

– Given this state of affairs, what can I do?



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Circle of Concern vs. Circle of Influence

• Department budget cuts

• My past mistakes

• Job security

• How others treat me

Challenges…

• What are the challenges that keep you from achieving the most important results in your job?– List 10

– Identify the top 3

p.5 Handout

Challenges…

• What are the challenges that keep you from achieving the most important results in your job?– List 10

– Identify the top 3

• For these challenges…– How can I influence? Or, where is my

influence in relation to this challenge?



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• Habits of thinking that help foster a results mindset– Overcome learned helplessness with better

questions• Quicksand vs. Sparkplug questions


• Quicksand questions-Pull us down, weaken us, dampen our enthusiasm, and look for someone to blame

“How can they be so stupid?” “What’s wrong with them?”

• Sparkplug questions-Work to ignite our resources and thrust us (and others) forward

“What is the best way for me to present my case?” “What data will they find compelling?”

The Results Mindset: Action

• Habits of thinking that help foster a results mindset– Overcome inertia with small steps

• Plan Daily

– Prioritize (ABC, 123)

– 15 minute rule (Grisham)

• Do something every day toward the accomplishment of the goal

• Identify small tasks or carve out small chunks of time that enable you to work toward the result



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Barriers & StrategiesAn Exercise

The Results Mindset

• Courageous– Mental or moral strength to venture,

persevere, and withstand danger, fear, or difficulty (grit)

• Focus and knowledge

• Response-able– To take responsibility for making a choice and

taking an action in every circumstance• Influence and better questions

• Active– Producing or involving action or movement

• Small steps

Identify Key ResultsSection II



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Key Results

• First, identify what you need to accomplish

• What are the most important things for me to accomplish?– BHAGs (Big Hairy Audacious Goals)

– WIGs (Wildly Important Goals)

– “Must-Win” battles

Having an Impact

• Distinguish circle of influence and circle of concern

• Consider where you can have an impact– Work unit goals

– Individual goals

– How your work gets done

– Skills to develop

– Processes to improve

Having an Impact

• Where am I able to have an influence?– For what results am I responsible? Which are

the most important? How can I improve those results?



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What Do You Want to Accomplish? An Exercisep.7 Handout

Creating Effective Goals

Section III

Goals

• Focus on outcomes, not activities

• Activities are how we achieve our outcome-based objectives

Research what customers want (activity)vs.Reduce customer complaints by 90% (outcome)

Workout five days a week (activity)vs.Complete a 5k in less than 30 minutes (outcome)



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Goals

• When you focus on outcomes:– You develop the activities and behaviors you

need to achieve those outcomes

– It is clearer why the efforts matter and how to recognize success

SMART Goal

• Use SMART Goals– Gives you clarity, direction, motivation, and focus

toward what you want to achieve

Specific- Make them as specific as possible

Measurable- How will I know when it is accomplished?

Aggressive and Achievable- Give them stretch

Relevant- Make sure they focus on outcomes you really care about

Time-bound- By when?

SMART Goals

• Make them Specific

• Ask the six “W” questions– Who: Who is involved?

– What: What do I want to accomplish?

– Where: A location?

– When: Time-frame?

– Which: Requirements and constraints?

– Why: Reasons, purpose, benefits?



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SMART Goals

• Make them Measurable– Goals should measurable—or at least

assessable

– Ask yourself: How will I know when it is accomplished?

SMART Goals

• Make them Aggressive and Achievable– Goals should require “stretch”

• This puts you in a learning frame of mind (engages your mind)

• Stretch goals are more likely to inspire (engages your heart)

– The main criterion for achievability is your belief

SMART Goals

• Make them Relevant– The best goals capture exactly the

performance outcomes we care most about



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SMART Goals

• Make them Time-bound– By when?

Setting SMART GoalsAn Exercisep.10 Handout

Design a StrategySection IV



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Strategy: Make a Plan

• After establishing performance-based goals, you can ask:– What actions do I need to take in order to

accomplish these goals?

Performance Tree: Phase One

• State your goal

• Choose a time frame

• With reference to that goal, ask,“What are the four to six objectives I/we need to achieve to succeed?”

• With reference to each of those, ask, “What are the three to five most critical things at which I/we must succeed?”

Examples

Goal: Create a leadership development toolkit

Four to six objectives:– Create website and branding

– Develop audio podcasts

– Create job aides for each competency

– Identify curriculum support

– Select reading recommendations



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Performance Tree

Broad Aspiration Most critical activities or outcomes leading to success

Most critical subactivities or suboutcomes leading to success

Time Frame:

Performance Tree: Phase Two

• Convert the objectives in your performance tree to SMART outcome-based goals– Example:

• Improve customer service

• Improve customer service rating to 4/5 in March 2008 performance appraisal

Performance TreeAn Exercisep.13 Handout



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ObstaclesSection V

Obstacles

• Every goal naturally comes with obstacles, challenges, and problems

• We must surpass these in order to reach our end destination…our goal!

Tips for overcoming obstacles

• Start Small

• Continually adjust

• Acquire a different perspective

• Accept and acknowledge circumstances

• Take control and take action



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Overcoming ObstaclesAn Exercisep.14 Handout

What we did today

In order to improve our ability to achieve the results we want, we focused on…

• Fostering a results mindset

• Identifying key results

• Creating effective goals

• Designing a strategy for success

• Overcoming obstacles

Achieving Results

Grit/Courage Response-ability Action

Identify key results Create clear and compelling goals

Build a strategy

Bubble Sort SMART Performance Tree



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THANK YOU!



Housekeeping - University of Florida · 2015-10-05 · Coding Fiesta 2015 Kyle Cook, MA...

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