Housekeeping Housekeeping OrganizationOrganization

Housekeeping Housekeeping Refers to the upkeep and maintenance of cleanliness and order in a Refers to the upkeep and maintenance of cleanliness and order in a

house or a lodging establishment.house or a lodging establishment.

Efficient managed housekeeping department ensure the cleanliness, Efficient managed housekeeping department ensure the cleanliness, maintenance, and aesthetic appeal of lodging properties.maintenance, and aesthetic appeal of lodging properties.

The housekeeping department not only prepares, on a timely basis, The housekeeping department not only prepares, on a timely basis, clean guestrooms for arriving guests, it also cleans and maintains clean guestrooms for arriving guests, it also cleans and maintains

everything in the hotel so that the property is as fresh and everything in the hotel so that the property is as fresh and attractive as the day it opened for business. attractive as the day it opened for business.

Housekeeper Housekeeper

One who is responsible for administering One who is responsible for administering housekeeping maintenance, insuring that housekeeping maintenance, insuring that

everything is on order and that all occupants are everything is on order and that all occupants are made comfortable, safe and protected from made comfortable, safe and protected from

disease-causing bacteria.disease-causing bacteria.

Types of HousekeepingTypes of Housekeeping

Domestic HousekeepingDomestic Housekeeping

Institutional HousekeepingInstitutional Housekeeping

Domestic HousekeepingDomestic Housekeeping

Refers to housekeeping maintenance in a Refers to housekeeping maintenance in a house. house.

Areas covered by domestic housekeeping: Areas covered by domestic housekeeping: bedroom, living room, entertainment room, bedroom, living room, entertainment room,

kitchen, comfort room and others that consist kitchen, comfort room and others that consist of a convenient house.of a convenient house.

Institutional HousekeepingInstitutional Housekeeping

Applies to housekeeping maintenance in Applies to housekeeping maintenance in commercial lodging establishments like hotels, commercial lodging establishments like hotels,

resorts, inns, and apartels.resorts, inns, and apartels.

Areas Covered by Institutional Areas Covered by Institutional HousekeepingHousekeeping

Guest roomsGuest rooms Hallways and corridorsHallways and corridors LobbyLobby Public rooms and restaurantsPublic rooms and restaurants OfficesOffices StairwaysStairways WindowsWindows Stores and concessionaire shopsStores and concessionaire shops GroundsGrounds Linen and Laundry areaLinen and Laundry area

Scope of Housekeeping MaintenanceScope of Housekeeping Maintenance

Guestroom maintenance.Guestroom maintenance. Maintenance of public areas.Maintenance of public areas. Maintenance of linen and laundry service.Maintenance of linen and laundry service. Washing, issuance, repair and inventory of employee’s uniform. Washing, issuance, repair and inventory of employee’s uniform. Installation, cleaning and maintenance of fixtures and facilities.Installation, cleaning and maintenance of fixtures and facilities. Provision of special services like baby-sitting, polishing shoes, Provision of special services like baby-sitting, polishing shoes,

etc.etc.

Objectives of Housekeeping DepartmentObjectives of Housekeeping Department

To provide a clean, safe and comfortable environment which gives To provide a clean, safe and comfortable environment which gives a feeling of security and reassurance to guests.a feeling of security and reassurance to guests.

To conform to sanitation requirements of health laws.To conform to sanitation requirements of health laws. To protect and maintain the original beauty of the building finishes, To protect and maintain the original beauty of the building finishes,

fabrics and furnishings.fabrics and furnishings. To extend friendly and courteous service to all guests and to all To extend friendly and courteous service to all guests and to all

staff members of the hotel.staff members of the hotel. To operate with a conscious and cooperative effort toward the To operate with a conscious and cooperative effort toward the

company.company. To train staff members of the hotel in housekeeping services.To train staff members of the hotel in housekeeping services.

Major Responsibilities of Housekeeping Major Responsibilities of Housekeeping DepartmentDepartment

Maintaining of guestrooms on a high standard of cleanliness.Maintaining of guestrooms on a high standard of cleanliness.

Reporting any repairs needed and seeing that these repairs are Reporting any repairs needed and seeing that these repairs are made as promptly as possible.made as promptly as possible.

Being alert to safety hazards and eliminating the condition, which Being alert to safety hazards and eliminating the condition, which could cause injury to the guest.could cause injury to the guest.

Practicing sanitation methods, which fulfill health law Practicing sanitation methods, which fulfill health law requirements and furnishing protection for the guests.requirements and furnishing protection for the guests.

Disposing of trash neatly and safely.Disposing of trash neatly and safely.

Keeping all public areas clean and inviting.Keeping all public areas clean and inviting.

Coordinating pest control services.Coordinating pest control services.

Furnishing adequate supplies of linens, uniforms, cleaning aids Furnishing adequate supplies of linens, uniforms, cleaning aids and printed materials.and printed materials.

Making sure that services and employees areas are kept clean Making sure that services and employees areas are kept clean and orderly.and orderly.

Keeping all corridors clean, safe, and free from obstruction.Keeping all corridors clean, safe, and free from obstruction.

Cleaning light fixtures and using right wattages.Cleaning light fixtures and using right wattages.

Properly using and maintaining all equipment needed.Properly using and maintaining all equipment needed.

Practicing cleaning methods that help retain the original beauty of Practicing cleaning methods that help retain the original beauty of the hotel.the hotel.

Providing records that are necessary for efficient operation.Providing records that are necessary for efficient operation.

Promoting business for the hotel through courteous service to the Promoting business for the hotel through courteous service to the guest.guest.

Controlling expenses to assist the hotel in operating profitably.Controlling expenses to assist the hotel in operating profitably.

Keeping all office areas neat, clean and inviting.Keeping all office areas neat, clean and inviting.

Securing and keeping accurate records on lost and found items.Securing and keeping accurate records on lost and found items.

Main Functions of the Housekeeping Main Functions of the Housekeeping DepartmentDepartment

Cleaning and maintenance.Cleaning and maintenance.

Training of its personnel.Training of its personnel.

Requisition and control of necessary supplies and Requisition and control of necessary supplies and equipment.equipment.

Paperwork.Paperwork.

Favorable Worker’s BehaviorFavorable Worker’s Behavior

EnthusiasticEnthusiastic CaringCaring FlexibleFlexible SensitiveSensitive EncouragingEncouraging PositivePositive OpenOpen Non-JudgmentalNon-Judgmental CommunicatorCommunicator Team PlayerTeam Player

InnovativeInnovative DependableDependable FairFair OrganizedOrganized PatientPatient FacilitatorFacilitator RespectfulRespectful AdaptableAdaptable EthicalEthical Takes ChargeTakes Charge Pro-ActivePro-Active AssertiveAssertive Self-MotivatedSelf-Motivated

Service-OrientedService-Oriented MeticulousMeticulous Not SuperstitiousNot Superstitious Does not Discuss Controversial and Does not Discuss Controversial and

IssuesIssues Willing to Accept ChallengesWilling to Accept Challenges CredibleCredible Does Not Take Personally Does Not Take Personally TactfulTactful CreativeCreative Ability to Make Quick DecisionsAbility to Make Quick Decisions Ability to InfluenceAbility to Influence DiplomaticDiplomatic Ability to Work Under PressureAbility to Work Under Pressure