Housekeeping Human Resources Issues

Labor MarketsYoung mothersDisplaced

homemakersStudent employeesDislocated workers

over age 50

Recent immigrantsPersons with

handicapsRetireesFormer welfare

recipients

Internal Recruiting ActivitiesCross-trainingSuccession planningPaying for performancePosting job openingsKeeping a call-back list

External Recruiting ActivitiesNetworkingTemporary employment agenciesLeased employment companiesTax creditsEmployee referral program

Prepare to TrainAnalyze the job

Identify job knowledgeCreate a task list

Develop a job failure scenario

Develop your department training planMake copies of materials

neededEstablish a training scheduleSelect a training time and

locationNotify the trainees of the

dates and times of trainingPractice your presentation

Present-PracticePresentPrepare the trainees

Begin the training session

Demonstrate the procedures

Avoid jargon

Take adequate time

Repeat the sequence

PracticeTrainee demonstrates

each stepTrainer coaches

performanceTrainee explains how to

do each step and what its purpose is

Follow UpProvide opportunities to use new skills during and

after trainingHave employees discuss training with co-workersCoach a few tasks each dayProvide constant feedbackEvaluate the employee’s progress

Alternative Scheduling TechniquesEmploying part-time workersAllowing flexible work hoursOffering compressed work schedulesImplementing job sharing programs

Guidelines for Developing Incentive Programs

Develop an incentive program appropriate for the department

Outline specific goals and objectives for the program

Define requirements to receive the recognition and rewards

Brainstorm a variety of rewards and get approvals if financial expenditures are involved

Determine the date and time to begin the program

ActivityCreating a basic training plan

Suggested Readings: Casado, A.M. (1999). Housekeeping Management, 7th Edition, Wiley,

NY Craig,R,S.(1989). Housekeeping management in the hospitality

industry, National Publishers of the BlackHills, New York Jones, T.J.A. and Harrah, W.F. (2005). Professional Management of

Housekeeping Operations, 4th Edition, Wiley, USA Kappa, M.M. Nitschke, A. and Schappert, P.B. (1997). Housekeeping

Management, Second Edition, Educational Institute, Orlando, FL Kasanava, M.L. Brooks, R.M. (2005). Managing Front Office Operations,

Seventh Edition, Educational Institute, Orlando, FL Stipanuk, D.M. (2006). Hospitality Facilities Management and Design,

Third Edition, Educational Institute, Orlando, FL