Households and communities - Sustainability Victoria/media... · energy retailers and electricity...

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Households and communities

ResourceSmart Households and Communities

ResourceSmartHouseholdsandCommunitiessupport Victorians in adopting sustainable behaviours thatleadtoimprovedresourceefficiencyandreducedgreenhousegasemissions.Thissupportincludes:providing information about the availability of sustainable products and services; targeted funding to help communities respond to climate change; build capacity and facilitate community experimentation andlearning;financialincentivestochoosesustainable technologies; support for high energy/resource consumption households to reduce their greenhousegasemissions;financialsupportfor low income households to improve the resource andenergyefficiencyoftheirhomes;andprovisionofinfrastructure for the disposal of household chemicals. To deliver this support we will work with our partners in local government and community organisations.

We aim to achieve maximum impact by combining the resources associated with our programs to focus on key segments that make up the majority of the customer base to deliver greenhouse gas reductions and reduce waste.

Our objectives and targets for ResourceSmart Households customers are:

•reduceGHG:30,925tonnes +GreenPowerGHGabatement 546,000 tonnes

•reachTowardsZeroWastetargets:1,000tonnes of household chemicals collected

• 1.5millionVictoriansreachedthrough our programs and services

• tenpercentofVictorianstargetedthrough Sustainability Victoria’s programs in high consuming/willing households and low income households, adopting sustainable behaviours.

Support households in making sustainable choices through the provision of a range of energy rebate incentives.We will deliver this to households by partnering with industry, non-government organisations and local government.

Provide targeted financial incentives for a range of high impact sustainable solutions such as solar hot water and insulation. This will lead to an increase in uptake of these solutions, reducing greenhouse gas emissions.

Household incentives

Identify households that have high energy/resource consumption and a high willingness to reduce their greenhouse emissions.These households will be targeted with a number of initiatives aimed at changing their behaviour in order to reduce their greenhouse emissions.TheseinitiativeswillincludeaGreenPoweroffering, packaging of rebate offers and theRightAdviceattheRightPlace(RARP).These initiatives will be implemented by partnering with a range of commercial, government and non-government agencies.

Provide information and support to high consumption households to help them adopt more sustainable behaviours, leading to a reduction in greenhouse gas emissions.

High consuming households program

Programs - Budget $28.34mProgram Purpose Description

Households and communities

Business Plan 31

Helplowincomehouseholdsadaptto the cost of climate change by installing energyefficiencyandwatersavingproducts. These products will reduce household energy bills and reduce household greenhouse gas emissions.Keypartners:Neighbourhood RenewalDepartmentofHuman Services,BrotherhoodofStLaurence,Mission Australia.

Support low income households to adapt to climate change through a program of retrofitting homes.

Support low income households

Work with communities that want to act on climate change by providing information on sustainable products and services and support to test and adopt innovative and sustainable solutions, and communicate successful initiatives to accelerate learning across communities.

Provide information and support to communities to help them respond to climate change and adopt innovative and sustainable solutions.

Community capacity building

Work with industry, government and non-government partners to provide households with information about the sustainable choices which are available to them by working with key trusted and effective information channels.

Provide information to householders about sustainable solutions through appropriate communication channels. This will lead to an increase in the number of sustainable purchasing decisions being made by householders.

Consumer awareness information

Through a combination of new permanent detox facilities and established mobile collections, provide an opportunity for Victorians to dispose of unwanted household chemicals in a safe manner.

Provide safe disposal options for unwanted household chemicals and related products.

Detox Your Home

WorkwithVictoria’smulti-usevenues, and the communities they interact with, to develop programs that reduce waste generation and increase recycling.In the delivery of these programs, a number of key stakeholders will be engaged, including local government and non-government organisations.

Develop partnerships with venue owners and non-government organisations to help householders duplicate the sustainable behaviours they carry out at home at the venues they attend.

ResourceSmart Venues and events

Sustainability Victoria has recently been awarded funding from the National Packaging Covenant to develop a strategic roadside litter prevention and resource recovery behaviour change kit to be trialled in Victoria, evaluated and then made available nationally. The program will be evidence-based, drawing together existing research and learnings of previous programs, and will use the best practice integrated model promoted by VLAA involving education, infrastructure, systems and enforcement.

The project will research and develop the kit, develop a program planning and evaluation workshop package, deliver two workshops in Victoria to trial the programs on two major highways and associated roads across the state in summer; and will include evaluation of its effectiveness.

Roadside Litter Prevention and Resource Recovery Kit

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Work with schools to introduce environmental sustainability into their curriculum, school planning, operations and school-community partnerships.

Raise awareness of sustainable practicesinthecommunityby:• promotingenergyefficiency

and renewable energy options through schools

• helpingschoolstoreducetheir waste generation and increase recycling.

ResourceSmart Schools

Increase the number of trade and professionalqualificationsthatinclude a sustainability component.

Provide accredited training programs in energy efficiency and sustainability to tradespersons and professionals to increase the capacity of the community to adopt sustainable solutions.

Trades and professional training


Education and Training

Education and training targets schools, trades and professions. An increase in skilled practitioners improvesVictorians’capacitytomakesustainablechoicesthatleadtoimprovedresourceefficiencyand reduced greenhouse gas emissions. At the school level developing a holistic approach to sustainable learning and operations will assist the next generation to make sustainable choices now and for the future. This approach is supported by programs to build capacity and change behaviours, resulting in more sustainable environments for Victorians to live and work in.

Education and training

Our objectives and targets for education and training customers are:

•500electricianstrained

•1400plumberstrained

•300homesustainability assessors trained

• 250professionalsinthecommercialbuilding sector, including heating, ventilation and air conditioning (HVAC) professionals, facility managers and building engineers

•150teacherstrained

•120newschoolscertified

• 150solarphotovoltaicsystems (PV systems) installed in schools.

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Business

ResourceSmart Business ResourceSmartBusinessworkswithcommercial and industrial stakeholders to recover resources and reduce greenhouse emissions by demonstrating and deploying sustainable technologies, infrastructure and systems.

We aim to achieve maximum impact by combining resources and programs and taking a more integrated approach. We support this approach with programs that will build capacity in others and change behaviours, resulting in more sustainable products, services and environments for Victorians to work and live in.

Provide best practice technology information and case studies for service equipment to Victorian manufacturers.Produce an Information & Communications Technology(ICT)anddatacentrebestpractice guide and case study, including therolloutofanenergyefficiencytrainingpackage for the ICT sector.

Produce and make available best practice energy efficiency guides for business and industry, and support implementation of best practice technology improvements.

Best practice in business energy efficiency

Programs - Budget $8.44m Program Purpose Description

A partnership with the Victorian Employers Chamber of Commerce and Industry (VECCI)thatwillreducethecostimpact of climate change action on small business by helping them to reduce their carbon intensity.

Make it easy and popular for businesses to share knowledge and learn from other businesses. Reduce carbon emissions from an established baseline and change the way business and community think, and what they do to reduce carbon emissions.

carbonDown

Provide Victorian manufacturers with support for investments in clean technologies and demonstrate the opportunities and solutions that improveresourceefficiency.

Develop partnerships with existing manufacturers in target sectors to demonstrate commercially viable projects that establish new levels of resource efficiency. The objective is on clean technology that will deliver productivity improvements and carbon emission reductions.

Clean technology investment

ResourceSmart business

Our objectives and targets for ResourceSmart Business customers are:

•318,000tonnesGHGabatement

• Successfullypilotthe5StarResourceSmart program with a range of businesses.

Business Plan 37

Workwithprojectpartners(includingHepburnWindParkCo-operative,Consolidated Energy and Resources VictoriaandDiamondEnergy)tohelpdeliver demonstrations of commercial medium-scale renewable energy supply projects. We will also work with partners fromcompletedprojectssuchasBarbroinvestments, South East Water and Tullamarine Calder Interchange Alliance tocommunicatethebenefitsofthosesuccessful demonstrations and encourage replication.

Facilitate the increased uptake and installation of renewable energy supply technologies. These technologies add to the diversity and viability of Victoria’s energy supply and reduce greenhouse gas emissions by demonstrating viable renewable energy business models for medium scale energy supply technologies in the range 100 kW - 5 MW.

Renewable energy support fund

Work with manufacturers of small-scale renewable energy products, Standards Australia, the Clean Energy Council, the Australian PV Association the International Energy Agency, the Alternative Technology Association and energy retailers and distributors to facilitate new applications and increased deployment of renewable energysupplytechnologiesthrough:• partnershipstoinvestigateanddeploy

technologies for new applications• engagementofindustryininternational

leading edge projects• improvedqualityandperformanceby

appropriate standards development and performance requirements for rebates.

Stakeholders are Clean Energy Council, manufacturers/suppliers of small scale renewable energy products - PV, Solar water heaters, small wind generators, Standards Australia, The International Energy Agency - Solar heating and cooling and PV power systems Programs, The Australian PV Association, The Alternative Technology Association, energy retailers and electricity distribution network providers.

Support the increased deployment of small scale renewable technologies throughoutVictoriaby:

• developingnewmarketsthrough communicating leading thinking to potential markets

• identifyingnewapplications through accessing international leading thinking • developingperformance

standards• providingtechnicalsupportto

rebate programs to promote most appropriate technology

Small-scale renewables

An evolution of the successful Waste Wise program, ResourceSmart 5 Star is a voluntarycertificationsystemdesignedtorecognise business leadership and action on sustainability.During 2008/09, the new framework will be delivered across medium to large manufacturing businesses in partnership with the Australian Industry Group.Followingasuccessfulrollout, it will be expanded to the services industry.

Create online assessment rating tool.Carry out rating of a representative group of businesses.Build engagement with industry groups and other government jurisdictions.

5 Star ResourceSmart

Support industry and regional business groups to build their capacity to deliver behaviour change programs for their members. Programs supported will focusonimprovedresourceefficiency and reduced carbon emissions of industry participants.

Partnershipsestablishedwith:• peakindustryorganisations• geographicallyfocused

channels• industrybodies.

ResourceSmart industry and regional partnerships

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Through this world-leading initiative, encouragetenantsofofficesinthe CBDtodelivergreenhousegasreductions,increase productivity in the workplace, reduce waste and water consumption. This program will lead to long term business success for participants.Keystakeholdersarebusiness(asbuildingtenants),CityofMelbourne,theMetropolitanWasteManagementGroup,theNSWGovernmentandtheCitiesofSydney,Parramatta and North Sydney, as this is a national initiative.

Work with office tenants of Melbourne’s central business district in partnership with the City of Melbourne. Through this national program, we will improve the environmental performance and indoor environment quality of commercial office space. The program has strong links to various ResourceSmart programs and is designed to encourage sustainable work places.

Green CBDs

ResourceSmart Buildings ResourceSmartBuildingswillfocusondemonstratingsustainable development on a practical level. It will strategically influence and bring together a range of business and government stakeholders to develop innovative and sustainable practices in the built environment. We work with businesses to upgrade building infrastructure, improve environmental performance and the quality of indoor business spaces, and demonstrate sustainable and affordable solutions.

The program partners with key stakeholders to bring energy sustainability to building design and communicates and models best practices in the design, development and delivery of built environment projects.

We will achieve maximum impact by using a multi-sector approach to deliver greenhouse gas reductions, increase productivity and reduce waste and water consumption.

Keystakeholdersaremajorbuildingowners, Property Council of Australia, VicUrban, the Australian Institute of RefrigerationAirConditioningandHeating(AIRAH),GreenBuildingCouncil,FacilityManagers Association, the Department ofSustainabilityandEnvironment(DSE),the Department of Planning and CommunityDevelopment(DPCD),BuildingCommission.

This project will include support for the National Australian Built Environment Rating System (NABERS OFFICE), plus rebates open to all commercial building owners.

Partner with commercial building owners to improve the resource use of large building portfolios. The project will focus onenergy,waterandwasteefficiencyandincorporate renewable energy solutions.

Assist with the business case to upgrade building infrastructure, build capacity, and drive energy and water management and energy performance contracts. The program will result in new data on productivity in sustainable buildings and case studies for broader communication.

ResourceSmart commercial buildings


ResourceSmart buildings

Our objectives and targets for ResourceSmart Buildings customers are:

• 778,407tonnesGHGabatement in 08 – 09

• sixtytenantsparticipatinginGreen CBD; three Smart Energy Zone Partnerships underway.

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Work with all sectors of the housing industryandparticularlytheHIAandMBAVto demonstrate that sustainable housing solutions are affordable and practical. This program will combine with other government initiatives that focus on behaviourchangeandefficientappliancesto demonstrate the potential for creating zeroenergy/waterhouses.KeystakeholdersaretheHousingIndustryAssociation(HIA),VicUrban,theMasterBuildersAssociationofVictoria(MBAV),builders,theAssociationofBuildingSustainabilityAssessors(ABSA),theVictorianAssociationofForestIndustries(VAFI),housedesigners/architects,theDepartment of Sustainability and Environment(DSE),theDepartmentofPlanning and Community Development (DPCD),BuildingCommission.

Partner with developers, local governments, industry and community-based organisations to integrate leading edge, innovative energy sustainability into the design and implementation ofurbanredevelopmentandgreenfielddevelopment projects in Victoria. Thiswilldemonstratethebenefitsofcombining multiple technologies and measures in one location for greater energyefficiencyandsecurity.The initiative will support the two successful Victorian projects under theFederalGovernment’sSolarCitiesprogram and will also stimulate further projects featuring community-based, small scale sustainable energy generation and supporting measures such as targetedenergyefficiencyandmarketbased mechanisms.Keystakeholdersarelocalgovernments,property developers, community groups, electricity distribution businesses, and energyretailers,VictorianGovernmentdepartments(i.e.theDepartmentofSustainabilityandEnvironment(DSE), theDepartmentofPrimaryindustries(DPI),Essential Services Commission, and Clean Energy Council.

Provide examples of innovative, affordable low energy solutions for new build and renovated houses.Design and build a number of zero carbon demonstration houses. Document and communicate the processes used. Support government initiatives to create the sustainable house of the future. Ensure this program integrates with SVs householder behaviour change programs, minimum energy performance standards for appliances and industry training.Continue to support the rollout of 5 Star in the housing sector.Continue to sell and support FirstRate5 in the marketplace.

Demonstrate that by combining demand and supply side energy solutions and utilising local energy opportunities, a community can dramatically and cost-effectively reduce its greenhouse intensity.

ResourceSmart Housing

Smart energy zones

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ResourceSmart Materials ResourceSmart Materials works with businesses tosupportadditionalrecoveryofwastefromlandfill.It also provides support for local government infrastructure development and kerbside green and organics waste collection, encourages product sectors to integrate sustainable products lifecycle practices, and leads the way for business, local government and the community to take a shared responsibility for managing resource recovery and end-of-life disposal. This approach is supported by programs to build capacity in others and change behaviours, resulting in more sustainable products, services and environments for Victorians.

We aim to achieve maximum impact by combining the resources associated with our programs to work across the business, government and community sectors to deliver greenhouse gas reductions and reduce waste.

Provide ongoing support for the development of infrastructure by local government.

Continue to foster municipal resource recovery to meet 2014 Towards Zero Waste target of sixty-five per cent recovery.

Municipal resource recovery

Develop and launch this new program to assist rural regions to bridge the gap between current performance and Towards ZeroWastetargets.Theprogramwillworkwith local councils and waste management groups to bridge the gap by focusing on behaviour change, systems and infrastructure funding. This program will concentrate on regional needs and dovetails with the expected outcomes of the Metropolitan Waste and Resource Recovery Strategic Plan.

Close the gap in resource recovery performance between Victoria’s local government councils.

Regional Towards Zero Waste support

Work with resource recovery and waste management companies to provide support for the additional recovery of commercial and industrial waste from landfillthroughfinancialsupportforresource recovery infrastructure and market development.

Continue to foster commercial and industrial resource recovery to meet 2014 Towards Zero Waste target of eighty per cent recovery for commercial and industrial waste.

Commercial and industrial resource recovery


ResourceSmart materials

Our objectives and targets for ResourceSmart Materials customers are:

•119,550tonnesGHGabatement

• towardsZeroWastetargets: 508,650 tonnes of resource recovery

• voluntaryproductstewardship schemes established in priority product sectors and other significant waste generating sectors.

Business Plan 45

Work with Compost Victoria and organics reprocessors to foster the development of viable long-term markets for recycled organic products, including composts and mulches.Work with local government, the metropolitan waste management group and regional waste management groups to provide funding support to introduce kerbside green and organics waste collection service using approved processing technologies.

Provide funding for the development of quality accredited recycled organic products.Encourage best practice councils to include food waste in the kerbside green waste service.

Improved organics recovery

Encourage product development professionals and product sectors to integrate sustainable practices throughout the lifecycle of the products they produce. Keystakeholdersareexpertiseproviders,businesses, product sector associations, professional associations and the Department of Sustainability and Environment.

Support the integration of Design for Sustainability into product development practice.Strengthen the role of lifecycle thinking in stimulating innovation in product-service development and management and market availability of sustainable products and services.

Adopting lifecycle approaches for product and service development

Encourage business sectors, local government and the community to take a shared responsibility for managing resource recovery and end of life disposal for priority product sectors and other significantwastegeneratingproductsectors.Keyproductsectorsare:televisions,computers, IT equipment and other electrical and electronic products, tyres,consumerpackaging(includingplasticbags),paint,mercurycontaininglamps,batteries(domestic,car,andportableequipment),motorvehicles and treated timber.The main stakeholders we will work with are the Department of Sustainability andEnvironment(DSE),theEnvironmentProtection Agency Victoria, key product associations, brand owners, original equipment manufacturers, local governments and householders.

Establish voluntary product stewardship schemes in priority product sectors and other significant waste generating product sectors.

Product stewardship priorities

Sustainability Victoria has recently been awarded funding from the National Packaging Covenant to develop and implement new collection service models for the recovery of commercial andindustrial(C&I)recyclablepackaging.

The project will deliver new system models and service provision in partnership with Victorian C&I companies, with a focus on small to medium sized enterprises.

Collection service models for recovery of commercial and industrial (C&I) recyclable packaging.

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ResourceSmart Governments

ResourceSmartGovernmentsworkswithfederal,state and local governments to support the development and implementation of environmental sustainability policies, regulations and programs thatwillleadtoimprovedresourceefficiencyandreduced greenhouse gas emissions. In addition to their policy role, it is important that governments demonstrate leadership in environmental sustainability to the rest of the community. ResourceSmart Governmentsprovidesinformation,supportandrecognitiontoassistVictorianGovernmentagenciesand local government authorities to reduce their own greenhouse gas emissions and improve resourceefficiency.

We aim to achieve maximum impact by combining our resources and programs across all levels of government, to deliver greenhouse gas reductions and reduce waste, to deliver more wide-scale outcomes.

Leverage off our knowledge base and workwithkeyVictorianGovernmentandnon-government agencies to provide data and evidence to inform the development of policy advice. Participate on and influence committees and working groups.Contribute to the Ministerial Council on Energy’sEnergyEfficiencyWorkinggroup.Manage projects on behalf of the EquipmentEnergyEfficiencyCommittee.Undertake research and analysis in order to support the provision of policy and regulatory advice.

Support the energy efficiency commitments of the Victorian andFederalGovernments.Help governments identify where complementary measures are the most appropriate method of achieving energy efficiency improvements.Provide support to government in implementing complementary measures where appropriate.

Energy efficiency policy support


Work collaboratively with Department of Sustainability and Environment, Department of Primary Industries and the Department of Planning and CommunityDevelopment(DPCD), to promote the uptake of renewable and low emissions energy supply options. This will involve carrying out research and analysis in order to provide policy and regulatory advice to governments. In 2008/09 we will continue to support the Renewable Energy Action Plan, the development of thermal renewable energy and a distributed generation strategy.

Support governments to increase the sustainability of Victoria’s energy supply and support the fulfilment oftheGovernment’srenewableenergy commitments.

Renewable energy policy support

Our objective and target for government customers is:

•1,436,000tonnesGHGabatement delivered by MEPS.

Business Plan 47

We will work with a range of partners to demonstrate leading-edge development and practices. In commercial buildings we will partner with commercial building owners and focus on energy, water and waste efficiencytoimprovetheresource use of large building portfolios. We will work with all sectors of the housing industry to demonstrate holistic and sustainable housing solutions which includelowenergyandzerocarbonsolutions. The key stakeholders we will work with are Department of Sustainability and Environment, Department of Planning andCommunityDevelopment,BuildingCommission, VicUrban, Melbourne Water, HIA,MBA,MelbourneCityCouncilandother local governments as appropriate.

Support policy and strategy development.Apply leading thinking to advance the demonstration of a sustainable built environment.

Built environment policy support

Support the implementation of the Metropolitan Waste & Resource Recovery StrategicPlanandfinalisationandimplementation of the Victorian Solid Industrial Waste Plan and the establishment of future directions for litter prevention and management in Victoria.We will work collaboratively with the Metropolitan and Regional Waste ManagementGroup,thewasteindustryand community groups to achieve the TowardsZeroWastetargetsandstrategies.We will work with Department of Sustainability and Environment, the Environment Protection Agency and others to support the development of waste reduction strategies.

Support the delivery of the Environmental Sustainability Framework and coordinate the implementation and delivery of the Towards Zero Waste targets and strategies.

Waste policy support

ProvideVictorianGovernmentagenciesand local governments with clear and comprehensive information to feed into strategic planning and manage the environmental impacts of their direct operations and support the achievement ofGovernmentLeadershipTargets.AssistVictorianGovernmentagencies and local governments to access the necessary knowledge and resources in order to reduce the environmental impacts of their energy and water usage, waste generation and procurement.Facilitateinformationsharing,networkingandlinksbetweenVictorianGovernmentagencies and local government authorities and other relevant programs, information and resources.

SupportsVictorianGovernmentAgencies to become leading examples of sustainability in the community. This program will provide information and support to assist Victorian GovernmentAgenciesand LocalGovernmentAuthorities to reduce their own greenhouse gas emissions and improve resource use.

ResourceSmart governments

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Work with the water corporations and state and local government agencies to enable the delivery of bundled energy and water efficiencyandresourcerecoveryproductsand services, using the various distribution channels available from each stakeholder.

Extend the reach and increase the effectiveness of the Victorian Government’ssustainabilityofferings by facilitating cross-selling of energy, waste and water programs.

Cross-selling with water sector

ResourceSmartGovernments

WorkwiththeVictorianwaterindustry’sGreenhouseWorkingGrouptofocusonthe energy and greenhouse implications of water supply and identify renewable energy generation opportunities leading to greenhouse and energy management plans and renewable opportunity studies.Work with water corporations through VicWater task groups to develop options for the sustainable disposal of biosolids andonwaterefficiency.

Help the water industry to develop sustainable practices around energy, greenhouse gases and resource recovery.

ResourceSmart water industry

BuildawarenessandequityinResourceSmart as a trusted source of information on how to be smarter in the use of all resources and reduce our impact on climate change, inordertoattractandbuildasignificantcustomer base.Package government initiatives and Sustainability Victoria programs to market as customer-focused solutions.Deliverwidereach,maximisingefficiencyandreturnonSustainabilityVictoria’scommunications expenditure.

Expand the reach and effectiveness of Victorian Governmentprograms.Promote Sustainability Victoria as a trusted source of information and assistance on climate change. This will create an efficient platform to deliver government initiatives as customer-focused solutions.

Marketing and brand development

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Sustainability Fund and Secretariat

TheSustainabilityFundisjointlyowned by the Minister for Environment and Climate Change and the Treasurer. Sustainability Victoria manages the fund on their behalf. This Victorian GovernmentFundhelpssecureourenvironmentalfuture. It embraces and invests in the concept that caring for the environment can also support Victoria’seconomicandsocialdevelopmentand be a catalyst for creating innovative new markets,

productsandservices.TheSustainabilityFundcomplements Sustainability Victoria programs by providing links with a broad range of stakeholders and a testing ground for community and business-led sustainability programs and leading innovations in industry.

Thefundwillsupportover164 from industry, community and local government groups taking action on Sustainability. It supports projects selected through open rounds, as well as programs nominated under Environmental SustainabilityActionStatement(ESAS).These include the Victorian Local Sustainability Accord, Ecoliving Centres, and Neighbourhood Renewal programs, and 12 major strategic programs. The fund will expend up to $ 15.9 million in 2008/09, plus attract potential new project commitments of up to $11.8 million.The assessment criteria and performance measuresforthefundare:• waste,waterandenergyreductions• GHGemissionreductions• numberofVictoriansdirectlyand

indirectly involved in programs• fundswellinvested.

Transfer sustainable behaviours and actions into the mainstream.Encourage innovation or best practice in resource use.Investigate and develop strategic tools, markets and analysis of trends.Encourage partnerships to assist implementation of projects.

Sustainability Fund - supporting Victorians to take action on sustainability.


Sustainability Fund and Secretariat

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The success of Sustainability Victoria will depend on our ability to attract, engage and retain skilled employees. This is particularly important at a time whenthesustainabilityfieldisgrowingquicklyworldwide, and there is an increasing demand for employeeswithexperienceandskillsinthisfield. We believe that establishing a competitive employment “brand” will allow us to compete for skilled candidates in a global economy. We also believe that building an engaged and committed, performance-focused workforce will position theorganisationtodeliveronitsBusiness Plan commitments.

Weemphasizetheimportanceof‘walkingthetalk’interms of demonstrating sustainability practices in the workplace. Our internal processes, facilities and ICT platformsneedtobefitforpurposeinsupportingthe delivery of our organisational objectives.

Building our capability

Develop and implement a competitive employment brand across all of our recruitment activities.Provide training to enhance the recruitment skills of our leaders.

Position Sustainability Victoria to source and attract high calibre external employees in a competitive global market.

Attracting high calibre candidates

Analyse our current capability and identify gaps.Continue to enhance our induction program.Implement a learning and development program for current and future leaders.Continue to implement a learning and development program targeted to meet organisational priorities.

Provide a range of training and development programs and career management programs which will build both organisational capability and individual competence.

Developing knowledge and experience

Continue to measure our cultural performance in terms of our preferred and actual culture and develop plans to close the gap.Implement a range of initiatives designed to engage employees and recognise their contribution.Enhance our capability around career planning and support for our employees.

Build a high performance culture in which employees are committed to achieving our business outcomes and are prepared to recommend Sustainability Victoria to others as a great place to work.

Retaining knowledge and experience


Building our capacity

Our objectives and targets are:

•biannualorganisationalculturesurvey demonstrates we are closer to our preferred culture

•staffturnoverratesandabsenteeism rates are within government norms

• zerodayslostthroughworkrelatedinjuryor illness

•anaverageofthreedaysoftraining per year, per employee

•maintainISO14001EMScertification.

Business Plan 55

Our green leaders will work with facilities and ICT to ensure that where possible all services meet the targets set by Sustainability Victoria and are reflected in the environmental management system. The green leaders will collect annual and quarterly data that will be used to inform staff and target action areas.

Lead by example in the demonstration of sustainability principles in the workplace.

Sustainability Victoria Environmental Management System

Ensure our facilities, ICT platforms and systems continue to be optimal for delivering of organisational objectives.

Provide the infrastructure, services and systems to enable delivery of our business plan.

Enabling technologies

Benchmarkourhealthandsafetymanagement system against the SafetyMAP accreditation system.Focusonre-educatingourleaders and employees around equal opportunity requirements and other governance risk areas.Continue to apply a risk management matrix to identify, mitigate and manage our people risks

Manage our legal risks to ensure employees work in a safe and non discriminatory environment where there are transparent and fair employment policies and processes, which meet the merit and equity standards of the Victorian Public Service.

Managing people risks

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Strengthen our operations

Implement a strategy which allows SustainabilityVictoriato:• respondtoinformationrequests fromcustomersinthemostefficient and effective ways• movecustomerstowardsbehaviour change which achieves a discernible and lasting impact on resource use• collectinformationthatcaninform awareness raising and behaviour change programs.

Ensure that we know, understand and meet our customers’ needs.

Customer service strategy

Undertake reviews and provide regular reports to the board, management and staff and ensure that any necessary remedial actions can be implemented in a timely manner and deadlines met.

Ensure compliance (both internal & external) with all governance frameworks.

Sound governance and accountability

FurtherdeveloptheskillsofSustainabilityVictoria staff to achieve budgets, milestones and risk management within projects.

Improved project management and reporting, including project risk management.

Project Office

Work effectively to deliver on the needs and expectations of Sustainability Victoria’skeystakeholders.

Adopt a strategic and coordinated approach to managing stakeholder relationships.

Stakeholder strategy

Implement knowledge sharing and collaborative practices.Identify and coordinate priority research projects.AnalyseanddelivertheLocalGovernmentData Collection survey, Re-processors surveyandTowardsZeroWasteReport.Project manage the Victorian litter report.Enhance access to information resources and services.

Promote, deliver and support programs and initiatives to gather, analyse and leverage Sustainability Victoria’s data, information and knowledge to enable our people to work more effectively and collaboratively.

Knowledge strategy


Strengthen our operations

Our systems and processes are designed to provide effectiveandefficientsupportforthedeliveryofourprograms and services. We will continue to ensure that they support our staff in providing the best value formoneyindeliveringtheVictorianGovernment’ssustainability initiatives.

Our objectives and targets are: • meetbudgetforecastandcomply

with the Financial Management Compliance Framework

• timelyandqualitypublicationofLocal GovernmentDataCollectionand re-processors survey reports, Victorian litter report and Towards Zero Waste report.

• improvementincustomerand stakeholder feedback compared to the benchmarking survey.

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Sustainability Victoria’s BoardMike Waller, ChairMike’searlierworkexperienceincludesappointmentsas Director of Public Policy and then Chief Economist and head of Environment and Community Relations PolicywithBHPBilliton.BeforejoiningBHP,Mike heldseniorpositionsinboththeUKTreasuryand a number of Australian government departments, including head of the microeconomic division of Prime Minister and Cabinet and deputy head of the Department of Transport. Mike holds an honours degree in economics from the University of Reading and has undertaken senior executive training at the LondonBusinessSchool

Cheryl Batagol, Deputy ChairCheryl is the Chair of Melbourne Water and a member of the Victorian Catchment Management Council. Cheryl has 30 years experience in the waste management industry, including commercial, industrial and trade waste management and treatment. She is a trustee of the Sustainable MelbourneFundandChairoftheVictorianGovernmentSustainabilityFund.Cherylserved as a Member of EcoRecycle Victoria from 1996 and was the Chair from 2003-2005.

Mick BourkeMick has held the role of Chair and Chief Executive OfficerofEPAVictoriasinceAugust2002.Priortothis he headed up organisations including City West Water Ltd and Coliban Water.

Don ChambersDon has extensive experience in industry (manufacturing,supermarketsandfarming), local government and sustainability issues. DoniscurrentlytheChairofKeepAustralia BeautifulNationalandKeepAustraliaBeautifulVictoria.HeisaformerMayorofIndigoShire, andaBoardMemberofNorthEastWater.

Tanya HaTanya is a science journalist, author, and regular green commentator in the Australian media. Tanya has a strong background in the environmental non-forprofitsectorandestablishedtheMelbourneofficeforthePlanetArkEnvironmentalFoundation.SheisalsoaBoardmemberofKeepAustraliaBeautifulNational.

Mike HillMike has extensive experience working with local governments and with sustainability issues. Mike is ChairoftheMorelandEnergyFoundation,ECO-BuyLtd and the Victorian Local Sustainability Advisory Committee and co-Chair of the Natural Resources andConservationLeague.HeisaformerCouncillorandMayorofboththeBrunswickandMoreland City Councils.

Carolyn LloydCarolyn has a long involvement in the building and construction industry. Carolyn is currently Deputy Chair of VicUrban, a co-opted member of the BuildingPractitionersBoardandwasaformer ChiefExecutiveDirectoroftheHousingIndustryAssociation in Victoria.

Colin SutherlandColin has extensive experience in the electricity and energy industry. Colin is a Director of VENCorp andtheformerGeneralManagerofEdisonMissionEnergyAustraliaLimitedandtheJointVenturescontrollingtheLoyYangB,ValleyPowerandKwinanaCo-generationpowerstations.Heis alsoamemberoftheVictoria’sEarthResourcesDevelopment Council which advises on the developmentoftheState’scoal,gas,gold and mineral sands resources.

Organisational structure

General Manager Business, Innovation & Technology

Simon Clay (Acting)

VeraLubczenkoGeneral Manager Community & Customer Service

JanTrewhellaGeneral Manager Strategy & Knowledge

Tracey CurroGeneral Manager Communications

Chiang YipGeneral Manager Finance & Corporate Services

RozHolderGeneral Manager People & Culture

Sustainability Victoria’s Board & organisational structure

Chief Executive Officer Anita Roper

Business Plan 59

(Left to right): Cheryl Batagol (Deputy Chair); Tanya Ha; Don Chambers; Mike Hill, Mick Bourke; Colin Sutherland; Mike Waller (Chair). (Absent: Carolyn Lloyd)

(Left to right): Jan Trewhella; Simon Clay; Anita Roper (Chief Executive Officer); Vera Lubczenko; Chiang Yip; Roz Holder; Tracey Curro.

Our Board

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2008/09 Strategy & Business Plan

Households and communities - Sustainability Victoria/media... · energy retailers and electricity...

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Transcript of Households and communities - Sustainability Victoria/media... · energy retailers and electricity...