Garden Elysée- Paris

Review Sources ITrip Advisor

Positive Vs Negative Feedback

Positive

• The restaurant is good • Good location and nearby

tourists attractions

Negative• Expensive price• Horrible and rude staff• Not advised for a single

women to stay at the hotel

Heart Of Paris Hotels

Review Sources II

• The hotel is nice • Friendly staff• Offering good sevices • Nice retaurant

Negative• Rooms are noisy

Unique negative review on the review page

Positive

Positive Vs Negative Feedback

Review Sources IIIBooking.com

Positive• Welcoming staff• Good location• Nice decors• Renovated rooms• The Wi-Fi works well

Negative• High price• The AC is noisy • Rooms are noisy too• Expensive parking• Old fashioned services and

staff as well

Positive Vs Negative Feedback

Review Sources IVFastbooking.com

Positive• Excellent Staff and very

friendly• Well locate, safe and

comforatable

Negative• Rooms are too small

whereas it is a four * hotel• High rate• Strong smell of paint

Positive Vs Negative Feedback

Review Sources VVenere.com

Positive• Perfect service• Nice staff • Good location

Negative• Small room compared to

price• High price• Noisy rooms

Positive Vs Negative Feedback

Recommendation

• As a hotelier’s point of view, I would contact the concerned customer and ask him what the hotel could do to improve the service and turn it into something positive

• A way to capitalize on potitive impression is to solve main problems which are the size of the room and prices. Such problems are not hard to manage, so it is good to create a online review site and monitor complains by answering to clients

• I would correct negative impression of the hotel by engaging customer and build trust between us.