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FOR CISCO UC

INCLUDED INTO THE

Imagicle ApplicationSuite

ImagicleHotel Pack

All the services you need for your hotel.

The Imagicle Hotel Pack for Cisco UC provides all the hospitality features natively missing from any Cisco platform. Based on a huge experience in the hospitality market and on the reliable services of the Imagicle ApplicationSuite (of which includes 4 applications), the Hotel Pack grants you a complete integration with hundreds of PMS’s (i.e. Oracle Hospitality OPERA Property Management, Oracle Hospitality Cruise SPM, Infor, Protel, Galaxy, etc.) managing guest calls billing, check-in/check-out, wake-up calls and more. Plus, adding extra-value services for your staff, like professional customer service and call handling, or virtual fax are just a click away, as they are included in the same suite.

Designed for your CiscoCommunications Manager, BE6K-7K, HCS.

FOR CISCO UC

Taking advantage of a Cisco UC platform for your hotel has never been easier. And affordable.

ImagicleHotel Pack 1INCLUDED INTO THE

Imagicle ApplicationSuite

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More for your staff.The Hotel Pack includes call

accounting and voice mail for your staff, but you can also add IP fax

server, advanced ACD/IVR, attendant console and directory-caller ID for

impressive customer service.

For hotels and chains.From a few dozen to thousands of

rooms are eligible for the cost/value combination, while hotel chains are a perfect fit for centralizing the telephony environment and

simplifying operations/reducing costs.

Choose your phones.The Hotel Pack can provide hotel

services to CUCM, BE6K-BE7K for on-premise deployments and HCS for

cloud deployments. It lets you choose from any Cisco IP-Phone but even

supports analog ones.

Add a star.The Imagicle Hotel Pack lets you

adopt the ultimate Cisco UC platforms in your hotel adding all the services you need in a single suite,

on a single server.

From check-in to check-out.All included: it enables IP-Phone and sets guest name at check-in, executes wake-up calls, manages voicemail, provides call billing, sets room status and lock the phones at

check-out.

Integrated with your PMS.You can now integrate your Cisco UC with more than 100 popular PMS in

the market, based on FIAS (i.e. Oracle Hospitality OPERA-Suite 8), Mitel

emulation or UHLL protocol.

Easy, reliable and affordable.

ImagicleHotel Pack

INCLUDED INTO THE

Imagicle ApplicationSuite

FIND OUT MORE ABOUT

www.imagicle.com

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Can’t do without.Choose Cisco and add all of the hotel features,

easily and conveniently.

If you want to have a Cisco UC platform in your hotel to enhance yuor guests’ experience, while simplifying operations and reducing costs, you need the Imagicle Hotel Pack.

It doesn’t matter if you have few rooms or thousands in your hotel, the Imagicle Hotel Pack provides the hotel services that are missing in the Cisco platform

and integrates it with your PMS.

ImagicleHotel Pack

INCLUDED INTO THE

Imagicle ApplicationSuite

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The Imagicle Hotel Pack let you choose the right platform supporting and integrating the latest Cisco UC platforms with on-premise or cloud deployments. Cisco BE6000 can be the right fit for your single hotel, while CUCM or HCS - public or private cloud - might be the right choice if your hotel chain needs to go for a multi-site multi-tenant scenario.

You don’t need any extra server. It can leverage the platform resources as the Imagicle ApplicationSuite can run in a single VM in full-coresidency on your UCS-BE6K-7k platform. Last, but not least, you can choose from among the entire Cisco IP-Phones portfolio, from the affordable 3900 series to the high-end 9900 or the new DX series. But if you need to keep your analog phones, you can do that, too.

ImagicleHotel Pack

INCLUDED INTO THE

Imagicle ApplicationSuite

Choose your Cisco solution, choose your phones.

The Hotel Pack represents the ideal solution where basic hotel features are needed:

• Enable the room IP Phone and set extension name at guest Check In

• Make Wake up calls set by PMS by ringing the IP Phone and playing audio files

• Manage voice mail for room phones and housekeeping at guestcheck-out

• Provide call bills during the stay or at guest check-out

• Allow housekeeping to set room status via the IP Phone in the room

• Lock the room IP Phone for external calls, clean call history/DND at guest Check Out

The services you need.

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You can add extra services on the same suite, like the Imagicle Attendant Console and Advanced ACD - IVR for concierge and staff, IP FaxServer for a virtual fax service, Advanced directory services with Caller ID for a personalized call handling. On the same server, just a click away.

Even more!

ImagicleHotel Pack

INCLUDED INTO THE

Imagicle ApplicationSuite

With all the services integrated with the PMS, everything will be easier. Even better thanks to the Imagicle apps included in the Hotel pack, such as Accounting & Billing and Voice Mail, that are also available for your staff. They help improve team productivity, cut costs by monitoring phone usage and preventing fraud.

Easier and betterfor your staff.

t’s a matter of offering your guests the best services. That’s why we also include our ultimate Hotel Link that provides hotel services plus complete integration with more than 100 PMS: e.g. Oracle Hospitality OPERA Property Management, Galaxy Lightspeed, Protel, Infor/Amadeus, Brilliant, SilverByte, Roomaster, Agilysys, INNkeeper, Booking Center, Hyatt Vacation Ownership.

Moreover, thanks to the possibility of emulating PMS, dramatically simplifies the hotel pack delivery.

PMS integration makes the perfect service.

COMPLETE INTEGRATION OF YOUR CISCO AND YOUR PMS.

THE PMS INTEGRATION INTERFACE MUST BE ENABLED AT PMS TO ALLOW THE CONNECTION WITH THE IMAGICLE HOTEL LINK AND HAVE THE HOTEL SERVICES PROVIDED TO THE CISCO PHONES. DEPENDING ON THE PMS, THE AVAILABLE INTEGRATION INTERFACE MUST BE PROVIDED FROM FIAS 2.20, UHLL OR MITEL EMULATION PROTOCOLS, BY YOUR PMS PARTNER.

MAIN FEATURES IMAGICLE HOTEL PACK SUITE(included)

Included ApplicationsThe Hotel Pack contains four Imagicle apps: Hotel Link providing hotel services and PMS integration, BillyBlue’s 4 for call billing and reporting, StoneLock managing room phone lock/unlock, and SSAM Enterprise for Voice-mail service.

Hotel services

1. Check-in/check-out, enable and lock room phones 2. Wake-up calls 3. Set guest name on IP-Phones 4. Set room status on IP-Phones 5. CDR billing for guests and extensive reporting on staff calls 6. Voice-mail for guests and staff7. DND8. Disable room external calls9. MWI annotation

PMS Integration

More than 100 Property Management Systems are currently supported:1. Micros Fidelio 8 or higher, Opera 5 or higher (officially certified)2. FIAS 2.20 protocol compatibile PMSs, i.e. Infor3. UHLL compatible PMS, i.e. Galaxy Lightspeed4. Mitel Emulation Protocol, i.e. Protel5. Micros Fidelio Cruise SPMS

PMS EmulationSmart feature to emulate PMS Check In/Out, Set WakeUp, See room calls and voicemail, to dramatically simplify the Hotel Pack delivery as guest services validation can be done even before the Hotel PMS connection. Also very useful for demonstration when a PMS is not available.

High Availability Active Hot Standby, either on same DC or different DC (Disaster Recovery) – redundancy license required.

Scalability Up to 25,000 extensions per instance (physical or virtual). More available as special project.

Optional Services Included in the same suite, on the same server: Attendant Console, Advanced Queueing - Auto Attendant, FaxServer, Directory Services.

Multi-tenant supportPossibility from the same Imagicle Hotel Pack instance (server/vm) to define multiple properties to connect to the respective PMS, supporting separation of data access and specific services based on the selected PMS interface.

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ImagicleHotel Pack

sales@imagicle.com T +39.0584.943232 T +971.436.05197 T +1.305.5013030 www.imagicle.com