Hotel Management Ppt

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HOSPITALITY MANAGEMENT

Transcript of Hotel Management Ppt

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HOSPITALITY MANAGEMENT

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INTRODUCTION Hospitality is the relationship

between a guest and a host, or the act or practice of being hospitable. that is, the reception and entertainment of guests, visitors, or strangers, with liberality and goodwill. Hospitality frequently refers to the hospitality industry, which includes hotels, restaurants, casinos, catering, resorts, membership clubs, conventions, attractions, special events, and other services for travelers and tourists.

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History of the Hospitality Industry

Overview The history of the hospitality industry

dates all the way back to the Colonial Period in the late 1700s. Things have changed quite a bit since then; the hospitality industry has experienced significant development over the years as it has faced World Wars, The Depression and various social changes. The industry as we know it today began to take form in the early 1950s and 60s, leading the way for growth into the dynamic industry we know today.

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Three Main Objectives of the

Hospitality Manager

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There were three main objectives of a hospitality manager:› Make the Guests Feel Welcome› Make Sure Things Work for the

Guests› Make sure the operation continues

to provide service and make a profit.

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Trends Affecting the Future of the Hospitality Industry

Increased responsibility for employees and managers through employment

Greater diversity of the workforce

Customers’ concerns with security

Consumers’ and governments’ concern with sanitation

Globalization

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overview

Reception Booking Conference Housekeeping Maintenance Concierge Backoffice Administration

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reception Check-in Check-out New Reservations Quick Folio In-House Reservation Overview Floor Plan Lost & Founds

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Groups and conference

Group overview› Hotel Room› Conference Room› Food & Beverage› Equipment› Invoicing

Room management› Layout› Pricing› Availability

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housekeeping

Housekeeping› Resource planning› Cleaning loop› Change management› Status reporting via TV/Phone

system

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concierge Lost and found

› Register› Delivery

Phonebook› In-house use

Pick up Baggage service

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back office Statements

› Day-end statement per shift› Cash control› Correctionsa) Support more than one open statement at a time

Shifts› Unlimited number of shifts› Per department

Inventory› Statistics› Reporting

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Administration Setup

› PMS› Conference› General› Property› Auxiliary Equipment› Job Scheduler› Shifts

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Room charging Charge

› Entire bill› Partially

On-line entry › No danger of missing entries at check-out

Lookup guests and room status from POS Use Room key for swipe or enter room number Setup Limits for Room charges Charge to Conference reservations directly

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Keys to a Successful Operation

Clear, common goals and objectives

› These are both operational and financial

› Everyone in the hotel has to know them and buy into them

› Every department needs to understand their role and how they contribute to the overall success

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Hospitality careers The industry offers more career options than most The work is varied There are many opportunities to be creative This is a “people” business There are opportunities for long-term career growth There are perks associated with many hospitality

jobs Hospitality jobs can be intrinsically satisfying and

meaningful

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The down side Long hours Nontraditional schedules Pressure Low beginning salaries Frequent relocation

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Lodging careers

Entry level

•Housekeeper•Front desk clerk•Reservations clerk•Food service staff

Mid level •Reservations manager•Executive housekeeper•Front office manager•Catering sales manager•Sales manager

Upper management

•Personnel director•Senior sales manager•Controller•Food & beverage director•Director of sales & marketing•General manager

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Food service careers

Entry level

Crew personCrew supervisorLead positions

Mid level

Manager traineeChef

Unit managerController

Kitchen managerCatering manager

Upper management

Executive chefGeneral manager District manager

Regional manager

Operations director

Other directorsCFO

President/CEO

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Chain operations Better training More opportunities for advancement Better benefits Frequent relocation More control by management Bonus plans impact pay

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HOTEL INDUSTRY

AT PRESENT

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Hotel Industry in India seconds only to China

in Asia Pacific.

According to the tourism ministry, 4.4 million

tourists visited India last year and is expected

to be 10 million in 2010.

With tremendous pull of opportunity, India is a

destination for hotel chains looking for

growth.

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