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TABLE OF CONTENTS
Page
BOOK ONE - GENERAL PROVISIONS
Rule I. Denition and Basic Guidelines
Section 1. Title .......................................................................................... 1
Section 2. Denition of Terms ................................................................... 1
BOOK TWO - STAR GRADING SYSTEM
Rule II. Star Grading System for Hotels, Resorts and Apartment Hotels
Section 1. Five Star Grading System ....................................................... 3
BOOK THREE – ACCREDITATION STANDARDS
Rule III. Accreditation Standards for Hotels
Dimension 1. ARRIVAL / DEPARTURE R
1.1 Building – Appearance ...................................................... 5
1.2 Building - Design and Construction Quality ....................... 5
1.3 Building – Condition (wear and tear) ................................. 5
1.4 Entrance / Exit & Parking .................................................. 6
1.5 Security ............................................................................. 6
1.6 Reception – Service Hours................................................ 7
1.7 Reception – Size ............................................................... 7
1.8 Reception – Seating Area.................................................. 7
1.9 Check-in Process .............................................................. 8
1.10 Luggage Services.............................................................. 8
1.11 Porter Services .................................................................. 8
1.12 Reception Staff – Appearance ........................................... 8
1.13 Reception – Service Quality .............................................. 9
1.14 Reception Services – Check-out ....................................... 9
1.15 Other Arrival / Departure Aspects ...................................... 10
Dimension 2: PUBLIC AREAS
2.1 Public Areas - Decoration - Design and Quality ................ 10
2.2 Public Areas – Decoration - Condition
and Maintenance .................................................... 11
2.3 Public Areas - Furniture – Quality...................................... 11
2.4 Public Areas - Furniture – Condition.................................. 12
2.5 Public Washroom – Quality ............................................... 12
2.6 Public Washroom – Condition and Cleanliness ................ 13
2.7 Public Areas - Room Climate ............................................ 13
2.8 Public Areas – Temperature Control – Quality .................. 13
2.9 Public Areas – Temperature Control – Condition and
Maintenance ........................................................... 14
2.10 Public Areas – Lighting – Quality....................................... 14
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2.11 Public Areas – Lighting – Condition................................... 15
2.12 Public Areas – Lighting – Environmental Protection ......... 15
2.13 Public Areas – Cleanliness ................................................ 15
Dimension 3: BEDROOM
3.1 Room Size ......................................................................... 16
3.2 Suites Availability .............................................................. 16
3.3 Rooms for Persons with Disabilities (PWD) – Availability . 17
3.4 Bedroom – Space and Comfort ......................................... 17
3.5 Bedroom – Sound Proong ............................................... 17
3.6. Bedroom – Noise Levels ................................................... 18
3.7 Bedroom – Bed Mattress – Quality ................................... 18
3.8 Bedroom – Bed Mattress – Condition ............................... 19
3.9 Bedroom – Bedding & Linen Quality ................................ 19
3.10 Bedroom – Bedding & Linen Condition ............................. 20
3.11 Bedroom – Pillows – Quality/Condition ............................. 20 3.12 Bedroom – Lighting – Quality ............................................ 20
3.13 Bedroom – Lighting – Condition ........................................ 21
3.14 Bedroom – Lighting – Environmental Protection ............... 21
3.15 Bedroom Curtains – Quality .............................................. 22
3.16 Bedroom Curtains – Condition .......................................... 22
3.17 Bedroom – Floor Coverings – Quality ............................... 23
3.18 Bedroom – Floor Coverings – Condition ........................... 23
3.19 Bedroom – Temperature Control – Quality ........................ 23
3.20 Bedroom – Temperature Control – Condition andMaintenance ........................................................... 24
3.21 Bedroom – Furniture – Quality .......................................... 24
3.22 Bedroom – Furniture – Condition ...................................... 25
3.23 Bedroom – Accessories and Amenities available .............. 25
3.24 Bedroom – Cleanliness ..................................................... 29
Dimension 4: BATHROOM
4.1 Bathroom – Minimum Requirements ............................... 30
4.2 Bathroom – Shower/Bath Quality .................................... 30
4.3 Bathroom – Shower/Bath Condition/Maintenance .......... 30
4.4 Bathroom – Basin Quality................................................ 31
4.5 Bathroom – Basin – Condition/Maintenance ................... 31
4.6 Bathroom – Toilet – Quality ............................................. 32
4.7 Bathroom – Toilet – Condition/Maintenance .................... 32
4.8 Bathroom – Decoration – Quality .................................... 33
4.9 Bathroom – Decoration – Condition/Maintenance........... 33
4.10 Bathroom – Towels – Quality and Cleanliness ................ 33
4.11 Bathroom – Space and Comfort ...................................... 34
4.12 Bathroom – Overall Cleanliness ...................................... 34
4.13 Toiletries – Availability ..................................................... 35
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4.14 Bathroom – Amenities – Availability ................................ 35
4.15 Bathroom – Environmental Protection............................. 36
Dimension 5: FOOD AND BEVERAGE
5.1 Food and Beverage- Availability of Restaurants ............... 36
5.2 Food and Beverage – Options available ........................... 37
5.3 Food and Beverage – Service Quality............................... 37
5.4 Restaurant – Decoration and Furniture – Quality .............. 37
5.5 Restaurant – Decoration & Furniture – Condition ............. 38
5.6 Restaurant – Crockery, Cutlery, Glassware – Quality ....... 38
5.7 Restaurant – Crockery, Cutlery, Glassware –
Cleanliness ........................................................... 39
5.8 Restaurant – Space and Comfort ...................................... 39
5.9 Kitchen – Quality of Appliances ......................................... 40
5.10 Kitchen - Cleanliness......................................................... 40
Dimension 6: AMENITIES AND SERVICES
6.1 Amenities – Guest Services .............................................. 41
6.2 Amenities – Wellness Services ......................................... 41
6.3 Amenities – General Services ........................................... 42
6.4 Amenities – Conference/Function Venue .......................... 42
Dimension 7: BUSINESS PRACTICES
7.1 Business Processes .......................................................... 43
7.2 Barrier-free Facilities for Persons with
Disabilities (PWD) ................................................. 44
BOOK FOUR – APPLICATION FOR ACCREDITATION
Rule IV. Accreditation Process
Section 1. Filing of Application ................................................................. 47
Section 2. Documentary Requirements.................................................... 47
Section 3. Inspection ................................................................................ 47 Section 4. Validity of Accreditation ........................................................... 47
Section 5. Schedule of Fees ................................................................... 47
BOOK FIVE – CANCELLATION AND/OR DOWNGRADING OF ACCREDITATION
Rule V. Cancellation and/or Downgrading of Accreditation
Section 1. Grounds for Cancellation ..................................................... 47
Section 2. Procedure for Cancellation and/orDowngrading of Accreditation ........................................ 48
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EXPLANATORY NOTES
INTRODUCING THE FIVE STAR GRADING SYSTEM
FOR ACCOMMODATION ENTERPRISES
There are five levels of accommodation standards ranging from one to five
stars applicable to hotels, resorts and apartment hotels. To obtain higher stars,
progressively higher service and facility quality, facility condition and improved
business practices like environmental management, which are determined by a
points system should be provided across all areas.
A total of 1000 points have been set as the maximum number of points that can be
achieved by Hotels, Resorts, and Apartment Hotels.
Star Grading Total Score (Hotel, Resort, Apartel)
1 star
251 – 400 points
2 star 401 – 550 points
3 star 551 – 700 points
4 star
701 – 850 points
5 star 851 – 1000 points
The criteria are divided into seven (7) dimensions that are common to the above-mentioned categories except for the lounge area and the kitchen area whichare applicable only to apartment hotels. The percentage that these dimensionscontribute to the total score is shown in the table below:
Business Area
Hotel
Resort
Apartel
Arrival & Departure
10%
10%
8%
Public Areas 10% 10% 7%
Bedrooms
30%
30%
30%
Bathrooms
15%
15%
15%
Food & Beverage
15%
15%
n/a
Lounge Area * n/a n/a 15%
Kitchen Area * n/a n/a 10%
Amenities
10%
10%
5%
Business Practices
10%
10%
10%
Total
100%
100%
100%
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Each dimension consists of a number of indicators which describe either theexistence or availability, quality and condition of the facility as well as the service.Every indicator is allotted points. A maximum of 177 indicators are evaluated.Quality judgment is used to determine whether a facility or service is eitherUnacceptable, Acceptable, Good, Very Good, Excellent or Outstanding.
Mandatory and minimum requirements have also been established both for entryinto the grading scheme and at the different star levels.
Mandatory requirements, marked M shall refer to those requirements that areprescribed by existing laws, without which, no accreditation shall be issued to theenterprise until such time that it rectifies said deficiencies.
On the other hand, minimum requirements, marked m shall refer to those
requirements which are minimum to a certain classification, without which the
establishment will not be awarded such classification but instead be downgradedto a lower classification, regardless of the total points accumulated.
The
referencenumber
A mandatory
item in thiscase for 1-5
stars These items
link together
A description
of the criteria
vi
The number
of points
allocated to
this criteria
M shows a
Mandatoryrequirement,
in this case
for all stars
and has no
points
m shows a
Minimum
requirement,
in this case
for 4 and 5
stars
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The first column gives a reference number for that criteria item.
The second column is descriptive. It identifies the section. It also determines ifthe criteria is a mandatory or minim um cr i ter ia. If it is mandatory for all stargrades then the phrase “Minimum 1-5 ” is used. If it only applies to certain stargrades, then the star grades it applies to (e.g. Minim um 4-5) will be identified. If it
applies to a quality rating then a range of terms from unacceptable to outstandingare used.
Unacceptable describes what should not happen. No points are awarded. Acceptable shows the first level of quality, good the second level, very good thethird level, excellent the fourth level and outstanding the fifth and highest level.Environmental describes if this is an environmental initiative.
The third column indicates if the items are linked together. A black line indicatesthese criteria are linked and only one score will apply. This is a graduated ratingwhere greater points apply to the provision of higher levels of quality.
The fourth column describes the criteria/indicators.
The fifth column gives the amount of points that can be gained.
The sixth to 10th column indicate if this is a mandatory or min imum requirement.The big letter “M” and small letter “m” are used in the column that correlates tothe final star rating. e.g. if the property gains a four star rating with points scored
between 701 and 850, then this can only be conferred if all the “m” and “M” itemsthat apply to a four star property are also met.
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1
DOT MEMORANDUM CIRCULAR NO. 2012-02
RULES AND REGULATIONS TO GOVERN THE ACCREDITATION OF
ACCOMMODATION ESTABLISHMENTS – HOTELS, RESORTS AND
APARTMENT HOTELS
PURSUANT TO THE AUTHORITy VESTED IN THE DEPARTMENT OF TOURISM
(DOT) By REPUBLIC ACT NO. 9593 OTHERWISE KNOWN AS THE TOURISM
ACT OF 2009 DATED MAy 12, 2009, ON THE MANDATORy ACCREDITATION
OF PRIMARy TOURISM ENTERPRISES, THE NATIONAL TOURISMSTANDARDS FOR THE ACCOMMODATION SECTOR – HOTELS, RESORTS
AND APARTMENT HOTELS ARE HEREBy PROMULGATED TO IMPLEMENT
THE INTENT AND PURPOSE OF THE SAID REPUBLIC ACT.
BOOK ONE
GENERAL PROVISIONS
Rule I.
Denition and Basic Guidelines
Section 1. Title. These Rules shall be referred to as “RULES AND REGULATIONS
TO GOVERN THE ACCREDITATION OF ACCOMMODATION ESTABLISHMENTS
– HOTELS, RESORTS AND APARTMENT HOTELS.”
Section 2. Denition of Terms. When used in these Rules, the following terms shall,
unless the context otherwise indicates, have the following meaning:
a. “Accreditation” shall refer to a certication issued b the Department to a
tourism enterprise that ofciall recognizes it as having complied with the
minimum standards for the operation of tourism facilities and services.
b. “Act” shall refer to Republic Act No. 9593, otherwise known as the “Tourism
Act of 2009”.
c. “Apartment Hotel” shall refer to serviced apartments offering self-contained
units that contain access to kitchen and laundr facilities. A number of
bedrooms ma share one bathroom in the unit.
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d. “Department or DOT” shall refer to the Department of Tourism created
pursuant to Presidential Decree No. 189 (1973), as amended.
e. “Hotel” shall refer to full service accommodation with reception and guest
rooms generall offering private facilities with an onsite restaurant, room
and bar services available. Additional facilities such as business centres
and conference rooms are expected.
f. “Mandator Requirements (M)” shall refer to those requirements without
which an enterprise shall not be accredited.
g. “Minimum Requirements (m)” shall refer to those requirements which are
minimum to a certain classication, without which the establishment will
not be awarded such classication but instead be downgraded to a lower
one, regardless of the total points accumulated.
h. “OTSR” shall refer to the Ofce of Tourism Standards and Regulation of
the Department.
i. “Primar Tourism Enterprises” refers to travel and tour services; land,
sea and air transport services exclusivel for tourist use; accommodation
establishments; convention and exhibition organizers; tourism estate
management services; and such other enterprises as ma be identied b
the Secretar, after due consultation with concerned sectors.
j. “Qualit Gradings” shall refer to such terms as unacceptable, adequate,
good, ver good, excellent and outstanding are used to signif the
ascending levels of qualit.
k. “Resort” shall refer to full service accommodation located in a more
natural, relaxed environment, with reception and guest rooms generall
offering private facilities with an onsite restaurant, room and bar service
available. Additional recreation facilities and tour services are expected.
l. “Rules” shall refer to these Rules and Regulations implementing the
Accreditation of Accommodation Establishments without prejudice to the
Implementing Rules and Regulations of the Tourism Act of 2009.
m. “Standards” shall refer to a set of written functional, aesthetic and technical
requirements in the form of specications or guidelines to ensure that a
product and service complies with the Rules and Regulations set forth b
the Department.
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n. “Tourism Enterprises” refers to facilities, services and attractions involved
in tourism, such as, but not limited to: travel and tour services; tourist
transport services, whether for land, sea or air transportation; tour guides;
adventure sports services involving such sports as mountaineering,
spelunking, scuba diving, and other sports activities of signicant tourism
potential; convention organizers; accommodation establishments,
including, but not limited to, hotels, resorts, apartelles, tourist inns, motels,
pension houses, and home sta operators; tourism estate management
services, restaurants, shops and department stores, sports and recreational
centers, spas, museums and galleries, theme parks, convention centers
and zoos.
BOOK TWOSTAR GRADING SYSTEM
Rule II.
Star Grading System for Hotels, Resorts and Apartment Hotels
Section 1. Five Star Grading Sstem. There are ve (5) levels of accommodation
standards ranging from one to ve stars. The star bands for Hotels, Resorts and
Apartment Hotels are as follows:a. One Star: 25-40% achievement (251 to 400 points) – These enterprises
appeal to budget minded travellers. There is a limited range of facilities and
services.
b. Two Star: 40-55% achievement (401 to 550 points) - These enterprises
appeal to the tourists seeking more than basic accommodation. The offer
expanded facilities and higher level of comfort.
c. Three Star: 55–70% achievement (551 to 700 points) – These enterprises
offer a ver good level of accommodation. There are more spacious publicareas, higher qualit facilities and a greater range of services.
d. Four Star: 70–85% achievement (701 to 850 points) - These properties
are upscale in all areas. Accommodation is rened and stlish. Service is
responsive, often including an extensive arra of facilities.
e. Five Star: 85-100% achievement (851 to 1,000 points) - These properties
reect the characteristics of luxur and sophistication. The facilities are
world class in ever manner and the meticulous service exceeds all guest
expectations.
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BOOK THREE
ACCREDITATION STANDARDS
Rule III.
Accreditation Standards for Hotels
No. Ratings Criteria / Indicators Points My
Score
Dimension 1: ARRIVAL/DEPARTURE
1.1 Building – Appearance
1 Minimum 1-5 Exterior in a clean fit for purposecondition.
0 M M M M M
2 Minimum 1-5 Hotel name clearly visible from the street. 0 M M M M M
3 Minimum 1-5 Hotel name is visible at night. 0 M M M M M
41.2 Building - Design andConstruction Quality
UnacceptableBuilt design and construction quality isfrom materials that are not durable and/or unsafe for guest use.
0
AcceptableBasic structure with adequate materialsthat will provide a simple and safeaccommodation environment.
2
Good A functional building with good qualitymaterials and efficient layout.
4
Very GoodStrong external appeal, consistentdesign with any alterations linking to theoriginal building.
6
Excellent
Excellent impression and overall appeal,inviting appearance, architecturalfeatures are evident and excellent qualitybuilding materials have been usedthroughout.
8
OutstandingLuxurious and unique exterior,outstanding visual appeal, highestquality materials used in construction.
10
51.3 Building - Condition (wear andtear)
UnacceptableNeglected appearance, obvious structuralrepairs needed, poor outside materials,flaking paint, rotting wood, rust evident.
0
5
No. Ratings Criteria / Indicators Points MyScore
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6
AcceptableMinor maintenance may be required,
natural weathering is evident.2
GoodGood appearance, weathering may still
exist, but in sound condition.4
Very Good Very good maintenance of paintwork
and exterior panels.6
ExcellentHigh standard of external appearance,
allowing for the age of the building.8
Outstanding As new condition, no buildingmaintenance issues are visible.
10
1.4 Entrance / Exit & Parking
6 Minimum 1-5
Driveway is in a sound condition and
free from significant potholes with no
obvious obstructions.
0 M M M M M
7 Minimum 1-5 Driveway entrance is clearly marked andis visible at night time.
0 M M M M M
8 Minimum 1-5
Clearly designated parking area that
meets the relevant provisions of the
National Building Code.
0 M M M M M
9Minimum
4 & 5 Valet parking is provided. 3 m m
1.5 Security
10 Minimum 1-5Professional security in place 24 hours
at main entry point.0 M M M M M
11 Minimum 1-5Property and security services designed
to ensure guest safety at all times.0 M M M M M
12Effective use of CCV with minimum 30
days recording storage.3
13 Monitoring of CCV 24 hours. 5
No. Ratings Criteria / Indicators Points MyScore
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7
14 1.6 Reception – Service Hours
Minimum 1-2 Reception service available 16 hours. 0 M M
Minimum 3-5 Reception service available 24 hours. 5 m m m
15 1.7 Reception – Size
Unacceptable Reception area is small and/or difficultto locate.
0
AcceptableObvious size restrictions, area may be
cluttered.1
Good Functional reception for the operation. 2
Very good Very good size, generous space. 3
ExcellentExcellent reception area, seated check in
is an option.4
Outstanding
Luxurious check in facility, private
check in facility is available and used as
appropriate.
5
16 1.8 Reception - Seating Area
UnacceptableNo seating available or seating options
in poor condition with lack of privacy.0
Acceptable
No seating area available but limited
privacy means it is difficult to have
private conversations.
1
GoodSeating available close by for a small
group of not less than 4 guests.2
Very GoodComfortable seating area close by for
not less than 6 guests.3
No. Ratings Criteria / Indicators Points MyScore
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8
ExcellentSeating area with excellent quality
seating appropriate for the size of the
hotel.
4
Outstanding
Outstanding seating options are
available for different sized groups to
enable comfort whilst waiting near
reception.
5
17 1.9 Check-in Process
UnacceptableLengthy inefficient registration process
with unacceptable wait time of over 10
minutes before receiving any service.
0
AcceptableBasic registration process with minor
wait time (not more than 10 minutesper guest).
2
GoodBasic registration process in place, with
prompt service (not more than 8minutes per guest).
4
Very good
Basic registration process with no wait
time (not more than 6 minutes perguest).
6
Excellent
Pre-registration information already
completed as part of the booking
process for the guest who may only
need to review and confirm details (notmore than 4 minutes per guest).
8
OutstandingPre registration information completed
and no wait time for registration
process.
10
1.10 Luggage Services
18 Minimum 1-5Left luggage services available without
dedicated space.0 M M M M M
Left luggage practices ensure
bag security and luggage room is
proportionate to size of hotel.
5
19 1.11 Porter Services
Minimum 3-5 Porter services are available. 5 m m m
20 1.12 Reception Staff - Appearance
No. Ratings Criteria / Indicators Points MyScore
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Unacceptable Staff are poorly groomed and untidy. 0
AcceptableStaff wear clean clothing and are neat
and tidy.2
GoodStaff are easily identified and well
groomed.4
Very goodStaff provide a very good professional
appearance.6
Excellent Staff are very well groomed and takepride in their appearance.
8
OutstandingStaff are immaculately groomed and
attention to detail is obvious.10
21 1.13 Reception – Service Quality
Unacceptable
Staff are unresponsive, inattentive or
absent for extended periods. 0
Acceptable
Staff are not very attentive or seem
distracted, may be absent for short
periods.
2
Good Staff are polite and responsive. 4
Very goodStaff are welcoming and provide a sense
of arrival.6
Excellent
Staff take an interest in the guests
preferences, refreshments or similar
may be offered on arrival.
8
Outstanding
Staff are very responsive, attentive, and
efficient while taking a personal interest
about every requirement of the guest.
10
221.14 Reception Services –
Check-out
Unacceptable
Lengthy inefficient check-out process
with unacceptable wait time of over 10
minutes before receiving any service.
0
No. Ratings Criteria / Indicators Points MyScore
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10
AcceptableBasic check-out process with minor wait
time (not more than 10 minutes perguest).
1
GoodBasic check-out process in place, with
prompt service (not more than 8minutes per guest).
2
Very good
Express check-out option or account pre
prepared and available for review before
check out (not more than 6 minutesper guest).
3
ExcellentExpress check-out with minimal wait
time (not more than 4 minutes perguest).
4
OutstandingIn room check-out options and express
service offered with no wait time.5
1.15 Other Arrival / Departure Aspects
23 Minimum 1-5Guests must be provided with Official
Receipt on departure.0 M M M M M
Account reviewed and then presented in
an envelope.1
24
A wide range of payment options are
available including at least 3 different
types of credit cards.
3
25 Offer to arrange transfer services. 5
Dimension 2: PUBLIC AREAS
262.1 Public Areas - Decoration -Design and Quality
UnacceptableNo thought given to coordinating
design resulting in ad-hoc decoration.0
AcceptableSome attempt to coordinate design and
have a consistent theme.2
GoodGood quality decoration, use of wall
hangings adds to overall impression.4
Very GoodCoordinated design, a professional
standard is achieved.6
No. Ratings Criteria / Indicators Points MyScore
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11
ExcellentExcellent standard of coordinated décor
throughout all public spaces.8
OutstandingHighest quality, unique wall hangings
on display, outstanding design features.10
272.2 Public Areas – Decoration -Condition and Maintenance
Unacceptable Very old, faded, damaged wall coverings,
peeling, grubby marks, evidence of
neglect.
0
Acceptable Amateurish application of wallpaper/paint, tired look, damage is evident andseveral minor repairs are needed.
2
GoodSome aging still evident, maintenance
practices are noted and 1 or 2 minor
repairs are needed.
4
Very Good Very good condition with a few
scratches and marks evident.6
Excellent
No major scratches or marks, overall an
excellent quality throughout. 8
OutstandingNo evidence of wear and tear, in as new
condition throughout.10
282.3 Public Areas - Furniture –Quality
UnacceptableUncomfortable furniture that is made of
poor materials, or no furniture used.0
AcceptableMismatched furniture that is not
particularly comfortable.2
GoodMay be older furniture or newer lower
quality coordinated furniture, durable
materials are used.
4
Very Good Very good quality furniture, high levels
of comfort, easy and attractive seating
arrangements.
6
ExcellentExcellent furniture quality, great degree
of comfort, attractive and highly-
coordinated.
8
No. Ratings Criteria / Indicators Points MyScore
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12
OutstandingHighest quality furniture in outstanding
condition, or antique furniture of
highest quality.
10
292.4 Public Areas - Furniture –Condition
UnacceptableScratched and badly damaged furniture,
loose arms and legs, stained, dirty
upholstery or no furniture used.
0
AcceptableOccasional marks, in need of minor
repair, acceptable condition.2
GoodGood level of condition throughoutmost of the public areas. Some public
spaces may not display a range of
furniture.
4
Very Good Very good condition of furniture, with
only some minor signs of wear and tear
throughout the public areas.
6
ExcellentExcellent furniture condition
throughout the hotel.8
OutstandingFurniture in outstanding as newcondition, conveniently located
throughout the hotel.
10
30 2.5 Public Washroom - Quality
UnacceptablePoor quality throughout, aged basin and
bowl, not fit for purpose.0
Acceptable Aging fixtures, rough finish no
additional space.1
GoodGood quality fixtures, standard design,
limited space.2
Very Good Very good, high quality basin, superior
design, ample bench room.3
ExcellentExcellent quality of fittings, basin and
bowl decoration is to a high standard.4
OutstandingOutstanding quality, designer tap ware,
ample space.5
No. Ratings Criteria / Indicators Points MyScore
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13
312.6 Public Washroom - Conditionand Cleanliness
UnacceptableBasin chipped or damaged, paintwork
chipped, flaking, dirty condition.0
Acceptable Older condition, but clean and usable. 1
GoodSome signs of wear and tear, aging tap
ware, but signs of regular cleaning.2
Very Good Very good condition, few signs of wearand tear, regular servicing even duringbusy periods.
3
ExcellentMinor scratches are barely visible,
always clean and tidy and in excellent
condition.
4
OutstandingOutstanding condition, no marks or
chips, as new condition.5
32 2.7 Public Areas - Room Climate
Minimum 1-5
All public areas are air-conditioned or
have temperature control initiatives
and maintain a temperature between 20-25 degrees year round, except in
areas where elevation is 2000 ft. above
sea level.
0 M M M M M
332.8 Public Areas - TemperatureControl – Quality
UnacceptableNo general ambient temperature, poor
air quality, bad smells.0
AcceptableMinimum level of comfort achieved.
Some areas are hotter and colder than
others.
2
Good A good level of comfort is evident
throughout the public spaces.4
Very GoodTermostatically controlled system that
maintains a very good level of comfort
in most areas.
6
No. Ratings Criteria / Indicators Points MyScore
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14
ExcellentExcellent levels of comfort throughoutproperty. Consistent air flow with nohot areas or draughty places.
8
OutstandingOutstanding levels of comfortthroughout. Termostatically controlledin all public areas.
10
342.9 Public Areas - TemperatureControl – Condition andMaintenance
Unacceptable
Unresponsive system, no maintenanceplan or consistency of temperature isachieved. Operating noise levels makeconversations difficult.
0
Acceptable Aging and dated air-conditioning units,operated at selected times.
2
Good A mixture of systems may be used; allunits in good working order, althoughmay be older and used occasionally.
4
Very GoodUnits may be older but well maintainedwith very good maintenance.
6
Excellent
Excellent levels of maintenance, would
expect most units to be less than 5 yearsold and of excellent condition.
8
Outstanding All units in excellent condition, noleaks, no rust, quiet operation in as newcondition.
10
352.10 Public Areas - Lighting –Quality
UnacceptableLow quality lighting, bare bulbs with noshades, dim, gloomy effect, with some
dark spaces.
0
AcceptableEnough lighting for practical use,sparse, but with an even distributionof light.
1
GoodGood level of illumination throughoutall public areas.
2
Very Good Very good illumination options, readinglights throughout the public areas.Multiple light switches.
3
Excellent
Excellent quality lighting. Lightingeffects with use of picture lighting orspecial effects lighting, excellent qualityfittings.
4
No. Ratings Criteria / Indicators Points MyScore
-
8/20/2019 Hotel Grading System
24/58
15
Outstanding
Highest quality of lighting. Designed for
practical use and also effect, showing
off corridor and features in public areas,
e.g. mood lighting and dimming system.
5
362.11 Public Areas - Lighting –Condition
UnacceptablePoor condition, exposed wires, wobbly
fittings, loose plugs.0
Acceptable Acceptable condition of lamps, aging is
evident.1
GoodGood quality fittings, no burnt
shades, any repair work to fittings is
professionally done.
2
Very Good Very good condition of fittings, no
repair work required.3
ExcellentExcellent quality fittings throughout all
public areas. Designer lamps used where
appropriate.
4
Outstanding Highest quality of light fittings used inas new condition.
5
2.12 Public Areas - Lighting –Environmental Protection
37 EnvironmentalSensor lighting in use that does not
compromise guest safety.2
38 Environmental Good use of natural lighting. 3
39 EnvironmentalLow energy-saving bulbs used between
50% and 75% of public areas. 3
EnvironmentalLow energy-saving bulbs used in over
75% of public areas.5
40 2.13 Public Areas – Cleanliness
Unacceptable
Very heavy dust on surfaces, carpets
badly vacuumed, cobwebs evident, litter
lying around, dead insects, dirty glasses,
cups on tables, dirty bathrooms.
0
Acceptable
Clean but not in high or low areas,smears on surfaces, no evidence of
regular wiping/dusting. Any toilets are
cleaned daily.
2
No. Ratings Criteria / Indicators Points MyScore
-
8/20/2019 Hotel Grading System
25/58
16
Good
Efficient vacuuming, generally good,
evidence of high and low dusting,
bathrooms are in good tidy condition.
4
Very Good
One or two small areas missed but
overall very satisfactory cleaning
process, everything is tidy. Bathrooms
are cleaned regularly throughout the
day as required.
6
Excellent
ables, surfaces well-polished,
no smears, excellent standard of
cleanliness. Bathrooms are in excellent
condition.
8
Outstanding
As new look and feel, very clean and
shining surfaces, excellent attention
to detail, bathrooms are always in
outstanding condition throughout the
day.
10
Dimension 3: BEDROOM
41 3.1 Room Size
Minimum 1 Size including bathroom ≥ 16 sq. m 4 m
Minimum 2 Size including bathroom ≥ 18 sq. m 8 m
Minimum 3 Size including bathroom ≥ 20 sq. m 12 m
Minimum 4 Size including bathroom ≥ 25 sq. m 16 m
Minimum 5 Size including bathroom ≥ 30 sq. m 20 m
42
3.2 Suites – Availability
(Note: Suites shall have a Master’s
bedroom, pantry, separate living room
and en-suite bathroom with enclosed
shower and telephone extension in
bathroom).
Minimum 4 2% of rooms are suites. 3 m
Minimum 5 5% of rooms are suites. 5 m
No. Ratings Criteria / Indicators Points MyScore
-
8/20/2019 Hotel Grading System
26/58
17
433.3 Rooms for Persons with
Disabilities (PWD) – Availability
Minimum 1-5
One PWD room for every 50 up to
150 rooms, and 1 for every 100 rooms
thereof, for less than 50 rooms at least
one PWD room.
0 M M M M M
44 3.4 Bedroom - Space & Comfort
Unacceptable
Floor space has obstacles that can cause
injury to guests, furniture too large or
too small, may be less than 2.4 meters.
0
Acceptable
Doors and drawers can be opened freely
without moving furniture, may still
have cluttered feel, impression is fair,ceiling height is at least 2.4 meters.
2
Good
Good amount of space to move freely
carrying a suitcase, there may be some
restrictions and a chair may serve dual
purposes.
4
Very Good
Bedrooms are well planned for ease of
movement, no major obstacles to move
around, easy access to all facilities.
6
Excellent
Generous space to allow comfortable
relaxation and comfortable in roomdining, ease of access with a suitcase to
all wardrobes and cupboards.
8
Outstanding
Luxurious space designed for relaxation
and efficiency of movement. Ample
free space with furniture in suitable and
convenient places.
10
45 3.5 Bedroom – Sound Proofing
UnacceptableNo attempt to provide any sound
proofing.0
Acceptable
Any adjoining room has one door and
is not sound proofed and curtains are
thin and provide very limited sound
proofing.
2
Good
Good level of sound proofing, lined
curtains are in place and building design
assists sound proofing.
4
Very Good
Very good sound proofing materials are
used; Heavy curtains and floor coverings
reduce noise.
6
Excellent
Excellent level of sound proofing,
including double glazing and other
methods to reduce external noises.
8
No. Ratings Criteria / Indicators Points MyScore
-
8/20/2019 Hotel Grading System
27/58
18
OutstandingOutstanding sound proofing design to
ensure quiet enjoyment of space.10
46 3.6 Bedroom – Noise Levels
Unacceptable
Significant external noise and noise
from other rooms that makes sleeping
or peaceful enjoyment difficult.
0
AcceptableNoise from outside is variable; noise
from neighbouring rooms is audible.2
Good
External noise from other rooms
and from outside is heard but is not
significant.
4
Very Good
No intrusive noises from other rooms,
occasional loud noises are still audible
from time to time. Noise should not be
more than 70 decibels as measured by
the pillow position on the bed.
6
ExcellentNoise should not be more than 60
decibels.8
OutstandingNoise should not be more than 50
decibels.10
473.7 Bedroom – Bed Mattress –
Quality
Unacceptable
Sofa beds are not acceptable as
permanent bed spaces, mattresses less
than 4 inches.
0
Acceptable
Foam mattress, chip board base or
similar, shallow innerspring or mattress
greater than 4 inches.
2
Good
High density foam, 8 inches timber
base, shallow innerspring, 6 inch
mattress.
4
Very GoodStandard coil, comfort layers may have
pillow top, 8 inch mattress.6
Excellent
Coil spring or equivalent, separate
mattress top, mattress protectors (bed
pad) and pillow protectors / slips.
8
No. Ratings Criteria / Indicators Points MyScore
-
8/20/2019 Hotel Grading System
28/58
19
Outstanding
Latex or pocket spring, deep comfort,
separate mattress top; mattress
protectors (bed pad) and pillow
protectors / slips.
10
483.8 Bedroom – Bed Mattress –
Condition
Unacceptable
Ripped or badly stained mattress,
springs coming through, uncomfortable
and lumpy.
0
Acceptable
Small tears, fabric shows signs of aging,
weakening of mattress edges, minor
stains.
2
GoodGood condition, good support
throughout.4
Very Good Very good condition, no stains or tears,
evidence of good maintenance.6
ExcellentExcellent condition, very little wear and
tear.8
Outstanding Outstanding or as new condition. 10
493.9 Bedroom - Bedding & Linen –
Quality
Unacceptable Tin sheets do not properly fit the bed. 0
Acceptable Tinly woven cotton, no tears or rips. 2
GoodTinly woven cotton or poly cotton
sheets of good quality.4
Very Good
Medium weave cotton, in very good
condition, should have minimum 250
thread count.
6
Excellent All linen excellent quality should have
minimum 300 thread count.8
Outstanding
All linen outstanding quality should
have minimum 300 thread count or silk
linen or similar.
10
No. Ratings Criteria / Indicators Points MyScore
-
8/20/2019 Hotel Grading System
29/58
20
503.10 Bedroom - Bedding & Linen –
Condition
UnacceptableSheets with large stains, holes, faded
and damaged.0
AcceptableSheets with no tears or rips, in a clean
condition.2
GoodLinen in good condition, evidence of
good laundry practices.4
Very Good Linen in very good and crisp condition. 6
Excellent All linen in excellent condition. 8
Outstanding All linen in as new condition. 10
513.11 Bedroom – Pillows – Quality /
Condition
UnacceptableLumpy pillows, too hard, too soft, out of
shape and/or in other poor condition.0
AcceptableClean, basic pillows, acceptable quality,
average firmness/softness.2
GoodGood quality pillows, with pillow
protectors.
4
Very Good Very good pillows, at least 2 per sleeping
position.6
Excellent A range of excellent pillows available. 8
Outstanding A pillow menu is available with pillows
in as new condition.10
52 3.12 Bedroom – Lighting – Quality
No. Ratings Criteria / Indicators Points MyScore
-
8/20/2019 Hotel Grading System
30/58
21
UnacceptableCracked light switches, lights without
shades or lamps.0
AcceptableLight switch by main door only;
acceptable illumination of bedroom.2
GoodGood lighting illumination, bedside
table lamps, variety of lighting options.4
Very Good
Room has very good lighting, multiple
switches and very good quality fittings,
two bedside lamps.
6
ExcellentDesigner lamps and excellent levelsof lighting to create different moods,
directional bedside lamps.
8
Outstanding Architectural design of lighting is
evident. Te best available.10
533.13 Bedroom - Lighting –
Condition
UnacceptableLights not working, bulbs need
replacing. 0
Acceptable Acceptable condition of lamps, some
bulbs not working.2
Good
No burnt shades, aging lamps but
effective. Minor maintenance work
around fittings into the wall may be
required.
4
Very Good
Very good condition of fittings,
coordinated approach to lighting. No
repair work needed around fittings.6
Excellent
Fittings throughout bedroom in as
new condition, with a few minor marks
evident after close inspection.
8
OutstandingFittings throughout the bedroom in as
new condition.10
543.14 Bedroom - Lighting –
Environmental Protection
EnvironmentalEnergy-saving light bulbs in between
50% and 75% of bedroom lights.3
No. Ratings Criteria / Indicators Points MyScore
-
8/20/2019 Hotel Grading System
31/58
22
EnvironmentalEnergy-saving light bulbs in over 75%
of bedroom lights.5
All rooms must have windows with a
view.5
55 3.15 Bedroom Curtains – Quality
UnacceptableUnlined fabric of low quality, exposed
tracking.0
AcceptableFabric unlined of acceptable quality,
plastic blinds.2
GoodCurtains /shades full length, good
quality, easy to draw.4
Very GoodCurtains/shades, coordinated, blackout
quality, well-coordinated.6
ExcellentTick quality curtains/shades, with total
blackout.8
Outstanding
Outstanding quality, custom design,
functional and decorative, may be
motorised.
10
56 3.16 Bedroom Curtains – Condition
UnacceptableCurtains or blinds do not fit, have major
stains and marks.0
Acceptable Curtains/shades just cover windows;a number of minor stains/marks are
evident.
2
GoodCurtains /shades in good condition may
be one minor mark.4
Very GoodCurtains/shades, in very good
condition.6
ExcellentExcellent condition, fullness of
materials.
8
Outstanding As new condition, luxurious, no wear
and tear evident.10
No. Ratings Criteria / Indicators Points MyScore
-
8/20/2019 Hotel Grading System
32/58
23
573.17 Bedroom - Floor Coverings –
Quality
Unacceptable
Floor tiles or carpets do not cover the
main floor space they were intended to
cover.
0
AcceptableFloor covering is acceptable with low
grade tiles or coverings.2
GoodGood quality floor coverings, standard
tiles, quality timber floors.4
Very GoodFloor covering of very good quality,
well-coordinated with room design.6
ExcellentFloor covering of excellent quality,
contemporary tiles or wool carpets.8
Outstanding
Exceptional quality, custom design
flooring, polished woods or luxurious
plush carpets with density of 42 oz.
10
58 3.18 Bedroom - Floor Coverings -Condition
UnacceptableLargely stained coverings, large holes,
dirty, cracked and badly damaged tiles.0
AcceptableSome stains and discoloration is
acceptable, chipped tiles.2
Good
Floor coverings, in good condition,
amateurish application for any areas
that are fixed.
4
Very GoodFloor covering in very good condition,
professional fixing of any wear and tear.6
ExcellentFloor covering in excellent condition, no
stains are visible.8
Outstanding Floor coverings in as new condition. 10
593.19 Bedroom - Temperature
Control - Quality
No. Ratings Criteria / Indicators Points MyScore
-
8/20/2019 Hotel Grading System
33/58
24
Unacceptable Ineffective cooling system. 0
Acceptable
Window –based cooling system;
fan available for additional cooling,
acceptable air circulation.
2
GoodGood cooling system, good air
circulation, split-unit type.4
Very Good Very good and effective cooling
operation.6
ExcellentPersonal control of air temperature,windows well insulated, excellent air
flow.
8
Outstanding
Room pre cooled for arrival or very fast
cooling system available, highest quality
unit or system in place.
10
603.20 Bedroom - Temperature
Control - Condition & Maintenance
Unacceptable
Broken windows, cracked glass,
draughty, fan air conditioning notworking.
0
AcceptableWindow opens and closes easily, fan in
acceptable condition.2
GoodGood cooling system, air conditioning
unit older but operates effectively.4
Very Good
Noise levels are acceptable for guest
comfort (70db), split-unit with working
remote control.
6
ExcellentQuiet operation with remote control
(60db and lower).8
Outstanding
No intrusive noise from unit, very quiet
operation with remote control (50db
and lower), in as new condition.
10
61 3.21 Bedroom – Furniture - Quality
Unacceptable
No chair, no bedside table or made of
material that is not suitable for this
purpose.
0
No. Ratings Criteria / Indicators Points MyScore
-
8/20/2019 Hotel Grading System
34/58
25
Acceptable
One chair, one bedside table, aged
materials, MDF (Medium Density
Fiberboard) materials, no coordination,
repairs evident.
2
Good
wo bedside tables, some attempt at
coordination. Good quality furniture,
timber veneers, glass tops may be used.
4
Very Good Very good quality furniture, good range,
solid woods, polished edges.6
ExcellentExcellent quality and range. Custom
designed.8
Outstanding
Designer furniture that helps create a
refined ambience for the room, the best
available furniture is used.
10
623.22 Bedroom - Furniture –
Condition
UnacceptableCracked, broken furniture, poorly
repaired.0
Acceptable Acceptable condition, some significant
scratches and repairs are evident.2
GoodFurniture in good condition, any repairs
done professionally.4
Very Good Very good condition of furniture, only a
few minor marks are visible.6
Excellent Excellent condition, little wear and tearis evident. 8
Outstanding In as new condition. 10
3.23 Bedroom - Accessories and
Amenities available
63 Electronic key card locking system. 5
64 Environmental Key card power system. 5
No. Ratings Criteria / Indicators Points MyScore
-
8/20/2019 Hotel Grading System
35/58
26
65Door chain or security device such as
peep hole to view visitors.2
66Small mirror – at least 600mm by
300mm 24 inches by 12 inches.1
Medium mirror – at least 800mm by
400mm 31 inches by 16 inches.2
Big mirror – at least 47 inches by 24
inches.3
Full length mirror – at least 70 inches
by 24 inches.4
67 Additional second mirror. 1
68Coat hangers – 3 per person minimum
– wire.1
Coat hangers – 3 per person minimum– plastic.
2
Coat hangers – 3 per person minimum
– wooden.3
69 Open shelve wardrobe (no doors). 1
Small size wardrobe 24 inches minimum
width.2
Adequate size wardrobe 35 inches
minimum width.3
Standard size wardrobe 47 inches
minimum width.4
Spacious wardrobe 59 inches minimum
width.5
No. Ratings Criteria / Indicators Points MyScore
-
8/20/2019 Hotel Grading System
36/58
27
70 Drawers or enclosed shelf space. 1
71 Portable luggage rack. 1
Defined luggage rack – permanent. 2
72 Central safe at reception only. 1
Small safety deposit box in room,functional and securely bolted.
2
Safety deposit box in room, large
enough for 13” laptop, functional and
securely bolted.
4
73 Daily newspaper delivered to room. 1
74 Minimum 1-5 Drinking water and one glass per guest. 0 M M M M M
75 Minimum 3-5 ea/coffee facilities in room. 2 m m m
76 Minimum 3-5elephone provided in each room with
direct dial.2 m m m
77 Clock/Radio/Wake up service. 1
78 Minimum 2-5In room compendium with basic
information on emergency contacts.1 m m m m
Minimum 3-5
In room compendium with extended
information including mini bar price
lists and restaurant menu.
2 m m m
Minimum 4-5
In room compendium with extensive
regional information on what to see anddo for tourists.
3 m m
No. Ratings Criteria / Indicators Points MyScore
-
8/20/2019 Hotel Grading System
37/58
28
79 Refrigerator, clean and in working
condition2
Refrigerator with serviced mini bar. 5
80V with small screen size (< 20 inches)
without remote control.1
V with small screen size (< 20 inches)
with functional remote control. 2
V with medium screen size (20-32 in)
with functional remote control.3
V flat screen 32 inch or larger with
functional remote control.4
V flat screen 40 inch or larger with
functional remote control.5
81Multichannel options with Philippine
travel channels.1
82Multichannel options with at least 3
international news channels.1
83DVD player / Home theatre / Pay Movie
channels.1
84 On screen property information. 1
85 On screen messaging and accounts. 1
86In room internet connections (WLAN
or wired).2
Free In room internet connections
(WLAN or wired). 3
87Flashlight or illuminated light switches
in room.1
No. Ratings Criteria / Indicators Points MyScore
-
8/20/2019 Hotel Grading System
38/58
29
88Laundry bag in room and service
available.1
Express laundry service available (24
hour return service).2
89 Ironing service available. 1
Iron and board in room available. 2
3.24 Bedroom – Cleanliness
90 Minimum 1-5 All rooms are cleaned daily and all beds
are made daily.0 M M M M M
91 Minimum 1-5 Waste bin provided and emptied daily. 0 M M M M M
92Mattresses are labelled and periodically
turned.2
93 Unacceptable
Heavy dust on surfaces, paper and
other dirt are not picked up, unpleasant
smells
0
Acceptable Surfaces are basically clean. 3
GoodEfficient vacuuming, good condition
overall.6
Very Good Very thorough cleaning process, no
evidence of dust or smears.9
ExcellentOverall very satisfactory cleaning,
excellent attention to detail.12
Outstanding As new look and feel, very clean and
shining surfaces.15
No. Ratings Criteria / Indicators Points MyScore
-
8/20/2019 Hotel Grading System
39/58
30
Dimension 4: BATHROOM
4.1 Bathroom – Minimum
Requirements
94 Minimum 1-5
Baths and/or showers with functioning
hot and cold water. Hot water reaches
38 degrees in 20 seconds.
0 M M M M M
95 Minimum 1-5 oilet system in working order. 0 M M M M M
964.2 Bathroom - Shower/Bath –
Quality
Unacceptable Small shower with weak or no pressure,taps of low quality. 0
AcceptableLightweight shower curtain, not
well-coordinated tap ware.2
GoodGood quality fixtures, good quality
curtain, shared shower/bath.4
Very Good
Standard tiled walls, framed shower
screen or designer curtain, mixers
provide constant water flow at even
temperature.
6
Excellent
iled, framed shower screen or designer
curtain with high quality porcelain
bath, matching and coordinated style,
highly responsive water pressure and
temperature.
8
Outstanding
Frameless shower screen, designer
shower enclosure, highest quality bath if
provided, luxurious quality finishings.
10
97 4.3 Bathroom – Shower/Bath –Condition / Maintenance
Unacceptable
Bath or shower enamel cracked, holes
visible, shower head broken, spray
uneven and poorly distributed.
0
Acceptable
Aging fixtures, rough amateurish
grouting/sealant, bath floor may be
lumpy and uneven. iles may still be
chipped.
2
GoodNo evidence of moulds, good overallcondition, minor chips or repairs may
still be needed; bath floor is even and
well maintained.
4
No. Ratings Criteria / Indicators Points MyScore
-
8/20/2019 Hotel Grading System
40/58
31
Very Good
Very good condition, any repairs were
done professionally and do not require
further attention.
6
Excellent Excellent condition throughout. 8
Outstanding As new condition. 10
98 4.4 Bathroom – Basin - Quality
UnacceptableBasin plastic or poly-marble, taps of low
quality.0
Acceptable Aging fixtures, rough amateurish
grouting; no additional bench space2
Good
Good quality fixtures, standard design,
limited bench space to place personal
toiletry.
4
Very Good
Very good, high quality basin, superior
design, ample bench room for all
personal toiletries.
6
Excellent Excellent quality, generous space for allpersonal toiletries, quality brand tap
ware.
8
OutstandingOutstanding quality, often double basin,
designer tap ware, ample space.10
994.5 Bathroom - Basin – Condition /
Maintenance
UnacceptableBasin chipped or damaged, tap does not
provide a consistent flow of water. 0
Acceptable Older condition, but clean and usable. 2
GoodSome signs of wear and tear, aging tap
ware.4
Very Good Very good condition, few signs of wear
and tear, minor scratches.
6
Excellent Excellent quality. No marks or chips. 8
No. Ratings Criteria / Indicators Points MyScore
-
8/20/2019 Hotel Grading System
41/58
32
OutstandingOutstanding condition, as new
condition.10
100 4.6 Bathroom - Toilet – Quality
UnacceptableCheap plastic toilet seat and/or cover
that does not fit.0
AcceptableGood quality plastic seat that is
functional.2
Good Good quality solid seat 4
Very Good Strong solid material of durable nature. 6
Excellent Solid construction, wall hung seat. 8
Outstanding
Solid construction with designer
features evident. 10
1014.7 Bathroom – Toilet – Condition /Maintenance
UnacceptableLeaks from flushing evident on floor,
stained seat, flush mechanism does not
work properly.
0
AcceptableNo leaks and acceptable condition, clean
and usable.
2
Good Good condition, repairs evident. 4
Very Good Very good condition, minor wear and
tear evident.6
ExcellentExcellent condition, spotless
appearance.8
Outstanding As new condition. 10
No. Ratings Criteria / Indicators Points MyScore
-
8/20/2019 Hotel Grading System
42/58
33
1024.8 Bathroom – Decoration -
Quality
UnacceptablePoor quality throughout, uncoordinated
mix of tiles.0
Acceptable Adequate materials, panelling with gaps
evident, small space.2
GoodGood quality, basic painting, limited use
of colour or themes.4
Very Good Very good quality, no visible joins, wellcoordinated design.
6
ExcellentExcellent quality, may be constructed of
marble or granite finish.8
Outstanding
Highest quality decoration, grouting
excellent condition, ceiling finish is of
highest quality.
10
103
4.9 Bathroom – Decoration -
Condition / Maintenance
UnacceptablePaintwork chipped, flaking, dirty
condition, mould on walls and ceiling.0
Acceptable
Acceptable condition, clean but with
dated materials, may still be with some
evidence of mould issues.
2
GoodGood condition, evidence of repair
work.4
Very Good
Very good condition, any repair work
has been professionally completed and
no maintenance is required.
6
Excellent Well maintained, in excellent condition. 8
Outstanding Decoration in as new condition. 10
1044.10 Bathroom- Towels –
Quality and Cleanliness
No. Ratings Criteria / Indicators Points MyScore
-
8/20/2019 Hotel Grading System
43/58
34
Unacceptableowels are thin, ripped and in poor
condition, major stains.0
Acceptableowels are thin but clean and in
acceptable condition.2
GoodGreater range of towels of average
quality.4
Very Good
Very good range of towels including
bathmat, face towel, bath towel and
hand towel.
6
ExcellentExcellent range of towels of thick
cotton, 90-100% cotton.8
OutstandingHighest, plush range of towels in as new
condition, 100% cotton.10
1054.11 Bathroom – Space and
Comfort
Unacceptable Space is too small for comfort. 0
Acceptable Space is limited but usable. 2
Good
Good space, ability to dry yourself in
bathroom without touching bathroom
walls.
4
Very Good Very good space, area to place clothes
and ample space for personal toiletry.6
Excellent
Excellent bathroom space, ability for
two people to easily move around the
bathroom.
8
OutstandingGenerous and outstanding space, the
best available.10
1064.12 Bathroom – Overall
Cleanliness
Unacceptable
Heavy dust and/or smear on surfaces,long term grime on inaccessible places,
old soap, hairs in bathroom, waste bin
not emptied.
0
No. Ratings Criteria / Indicators Points MyScore
-
8/20/2019 Hotel Grading System
44/58
35
Acceptable Surfaces in acceptable condition. 4
GoodEfficient cleaning; surfaces show
cleaning practices.8
Very Good Very satisfactory cleaning process, fresh
smell.12
ExcellentNo evidence of dust or smears, enamel
gleaming, no sign of mould or mildew;
sealed toilet seat.
16
Outstanding As new look and feel, very clean andshining surfaces, excellent attention to
detail.
20
107 4.13 Toiletries – Availability
Minimum 1-5 oilet paper provided. 0 M M M M M
108 Unacceptable Soap or toiletries from previous guestare evident.
0
Acceptable Soap only provided. 1
GoodGreater range of toiletries including hair
shampoo and shower/bath gel.2
Very GoodStrong range of toiletries of very good
quality including body lotion, ear buds,
etc.
3
ExcellentExcellent range of branded toiletries
(Incl. dental care kit, nail care kit, etc.).4
OutstandingHighest quality toiletries with extensive
range.5
4.14 Bathroom – Amenities - Availability
109 Bidet. 4
No. Ratings Criteria / Indicators Points MyScore
-
8/20/2019 Hotel Grading System
45/58
36
110 Functional hairdryer. 2
111 Magnifying mirror. 2
112 Weighing scales. 2
113 Bath robe / gown. 1
114 Slippers. 1
115 Shoe mitt / horns. 1
4.15 Bathroom – Environmental
Protection
116 Environmental Dual flush toilet system or similar toconserve water.
3
117 EnvironmentalFlow regulators on shower/taps to
conserve water.3
118 EnvironmentalBulk dispensers or biodegradable
packaging used for soaps, shampoos.3
119 Environmental
owel and linen policy promotes
conservation and gives guest choiceregarding frequency of cleaning. 3
Dimension 5: FOOD AND BEVERAGE
5.1 Food and Beverage –
Availability of Restaurants
120 Minimum 1-5 Breakfast room available. 0 M M M M M
121 Minimum 3-5Full service restaurant open 7 days a
week (including breakfast).10 m m m
122 Minimum 4-5 Additional Specialty Restaurant / Fine
Dining.10 m m
No. Ratings Criteria / Indicators Points MyScore
-
8/20/2019 Hotel Grading System
46/58
37
1235.2 Food and Beverage – Options
available
Unacceptable Non-availability of several food dishesand/or drinks.
0
AcceptableFast food / instant coffee/drinks, up to
20% unavailable.4
Good
Limited choice of basic dishes / buffet;
up to 10% all food dishes and/or drinks
on the menu are available.
8
Very Good
A-la-carte menu, fresh fruits &
vegetables, selection of wines/beers,only 5% of menu items not available.
12
Excellent
Exceptional a-la-carte menu, availability
of all food dishes and drinks/wines on
the menu.
16
Outstanding
A-la-carte menu of outstanding variety
of special cuisine (fine dining, fresh
juices, extensive wine list).
20
1245.3 Food and Beverage – Service
Quality
Unacceptable
No welcoming greeting, limited table
clearing, stains on tables/chairs, lack
of attention, wait time greater than 30
minutes.
0
Acceptable
Friendly, but not necessarily
professional service, basic knowledge of
foods/beverages on the menu.
4
Good Attentive behaviour of waiting staff,
quick table clearing service.8
Very Good
Very good and attentive service,
service checks during meal to ensure
satisfaction.
12
ExcellentExcellent service, efficient food clearing,
prompt and polite service during meal.16
Outstanding Outstanding service, the best available. 20
1255.4 Restaurant - Decoration &
Furniture - Quality
No. Ratings Criteria / Indicators Points MyScore
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8/20/2019 Hotel Grading System
47/58
38
Unacceptableables and chairs are insufficient for
the number of guests, uncomfortable
seating.
0
Acceptableables and chairs are mismatched but
functional, vinyl seating with minimal
comfort, plastic chairs.
2
GoodGood quality, tables and chairs, brushed
metal, glass, laminate materials, limited
design and coordination.
4
Very Good Very good quality, solid timbers or
contemporary cane, coordinated design.6
Excellent Excellent quality, high grade fabrics,coordinated design, linen table cloths,ergonomic design.
8
OutstandingLuxurious feel, highest quality table and
chairs, linen clothes and napkins.10
1265.5 Restaurant - Decoration &Furniture – Condition
Unacceptable
Very old, faded, wobbly stand, damaged,
peeling, grubby marks, evidence ofneglect, damaged, marked, scratched.
0
Acceptable
Amateurish application of wallpaper/
paint, furniture in average condition
with signs of wear and tear, solid stand
of tables and chairs.
2
GoodGood condition, some repair work
evident.4
Very Good Very good condition, professional
decoration, only minor marks showing
on tables and chairs.
6
ExcellentExcellent condition, no scratches or
chips.8
OutstandingMeticulous condition, no evidence of
wear and tear.10
1275.6 Restaurant – Crockery, Cutlery,
Glassware - Quality
Unacceptable Incomplete table settings. 0
No. Ratings Criteria / Indicators Points MyScore
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48/58
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40
Good
A certain amount of noise and activity,
comfortable temperatures, tables too
close for private conversation.
8
Very Good Very good standard of comfort, private
conversations are possible.12
ExcellentWell thought out table layout, no
intrusive noise or smells.16
Outstanding
Outstanding environment and highest
levels of comfort, one of the best
available.
20
130 5.9 Kitchen - Quality of Appliances
Minimum 1-5Compliance with Health and Sanitation
Code of the Philippines.0 M M M M M
131 UnacceptableOld appliances, untidy but adequate
range.0
Acceptable Acceptable appliances, may be older but
in working condition.2
GoodWell-designed kitchen and good layout,
appliances easily accessible.4
Very Good
Obvious design features designed to
ensure efficiency. Very good standard of
appliances.
6
Excellent
Excellent layout and professionally
designed and staffed, excellent work
spaces.
8
OutstandingOutstanding kitchen environment. One
of the best available. As new appliances.10
132 5.10 Kitchen - Cleanliness
Unacceptable
Dirty dishes and cooking utensils,
poor food handling and food storage
processes.
0
Acceptable
Clean, tidy, cold storage procedures are
acceptable; basic hygiene standards are
followed.
4
GoodWell maintained appliances and clean
cooking utensils.8
Very Good Very good standard of kitchen. Very
hygienic, frequent cleaning is evident.12
No. Ratings Criteria / Indicators Points MyScore
-
8/20/2019 Hotel Grading System
50/58
41
ExcellentExcellent level of cleanliness, attention
to detail in all aspects of cleaning and
hygiene.
16
OutstandingSpotless kitchen environment. As
new appliances in appearance and
cleanliness.
20
Dimension 6: AMENITIES AND SERVICES
6.1 Amenities - Guest Services
133Free Internet connection available in
public areas for guests.
3
134Housekeeping turndown service at
night.3
135 Minimum 1-3Room Service availability for minimum
of 12 hours.0 M M M
Minimum 4-5 Room Service 18-24 hours. 4 m m
6.2 Amenities – Wellness Services
136Fitness centre on site with cardio
machines and trained staff.3
Fitness centre has trained staff on duty
with 5 or more cardio machines.5
137 Massage services on site. 3
138
Spa with 3 or more treatment options.
Spa services must consist of massage,
body treatments and water applications.
3
Spa services include raditional Filipino
treatments2
139 Swimming pool with lifeguard on duty. 2
Swimming pool with clean and well
maintained facilities; size appropriate
for hotel.
5
No. Ratings Criteria / Indicators Points MyScore
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8/20/2019 Hotel Grading System
51/58
42
140Sports equipment available for hire as
appropriate to location.1
141 Jacuzzi. 2
142 Sauna / Steam room. 2
6.3 Amenities – General Services
143 Gift and souvenir shop. 5
144 our desk. 5
145 Hairdressers / salons. 5
146Business Center (with PC, printer,
photo copier, internet connection, etc).5
147First Aid facility with trained staff on
site.5
6.4 Amenities – Conference /
Function Venue
148
Conference facilities / function rooms
to cater only for small groups (< 20
people).
4
Conference facilities / function rooms to
cater for groups (20-50 people).8
Conference facilities / function rooms to
cater for groups (50-100 people).12
Conference facilities / function rooms to
cater for groups (100-250 people).16
Conference facilities / function rooms to
cater for groups (>250 people) .20
149
Conference equipment – projector and
screen (sufficient for size of conference
room).
4
150
Conference equipment – whiteboard/
flipchart (sufficient for size of
conference room).
4
No. Ratings Criteria / Indicators Points MyScore
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52/58
43
151
Conference equipment – microphones
and sound system (sufficient for size of
conference room).
4
152
Conference equipment – pin boards and
moderation kit (sufficient for size of
conference room).
4
153
Conference equipment – comfortable
and ergonomic conference chairs and
tables.
4
Note: Decoration, furniture, temperature
control, lighting and cleanliness included in
public areas.
Dimension 7: BUSINESS PRACTICES
7.1 Business Processes
154 Minimum 1-5Emergency and fire evacuation
procedures are followed and in place.0 M M M M M
155 Minimum 1-5
Backup generator or emergency power
is available, capable of providing fullpower.
0 M M M M M
156
Safety systems and documentation in
place to respond to possible natural
disasters and man-made threats.
5
157
Cleaning schedules in place that show
daily, weekly and seasonal cleaning and
checking procedures.
5
158
Maintenance plans that show plan
to address major areas requiring
maintenance.
5
159
Vermin/Pest control in place to identify
and eliminate pests such as rodents, bed
bugs, cockroaches, flies, etc.
5
160
Risk assessment audit conducted in the
last 5 years that reviews security threats
to the property.
5
161 Environmental
Environmental management system
in place to reduce waste with waste
reduction targets.
5
162 Environmental
Environmental systems in place to
reduce water with water reduction
targets.
5
No. Ratings Criteria / Indicators Points MyScore
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44
163 Environmental
Environmental systems in place to
reduce energy with energy reduction
targets.
5
164 Social
raining programme in place for staff
(minimum of 3 days per staff member/
year).
5
165 Social
Recruitment programme ensure local
people are employed (minimum 80%
from within the region).
5
166 Social
Procurement process ensures local
purchasing across all supply areas
(minimum 30% from within the region).
5
167 Environmental
Procurement process advocatesGreen purchasing (minimum 20% of
food/ beverages, laundry services,
and cosmetics procured from organic
suppliers).
5
168
Guest complaint handling system.
(complaints are documented and
responded to within 24 hours).
5
169
Refund policy (if complaints cannot be
resolved to guest satisfaction, discountsor compensation will be applied).
5
170Guest feedback and satisfaction
monitoring system in place.5
171 Minimum 1-5
Hotel meets all current regulations and
legislative requirements to operate a
Hotel.
(Revised Fire Code, Environmental
Code, Air Pollution, Accessibility Law,
etc.)
0 M M M M M
7.2 Barrier-free Facilities for
Persons with Disabilities (PWD)
172
( Accessible ourism) For PWD Rooms,
5% of all rooms shall be designated for
PWD, but not less than 2 rooms.
5
173
Reception areas shall provide low and
recessed or split-level counters that can
both accommodate standing persons
and those seated on wheelchairs.
2
174
All interior doors shall have at least a
width of 35 inches to accommodate big
and motorized wheelchairs.
2
No. Ratings Criteria / Indicators Points MyScore
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54/58
45
175
PWD Bed rooms shall have thefollowing:
• Lever type door handles.
• Dual height peepholes with thelower one at 39 inches from thefloor.
• Light switches at maximum 47inches from the floor.
• Electrical outlets at a minimum of18 inches from the floor.
• Bed height at maximum of 20inches
• Easy-to-open preferably slidingcloset doors.
• Dual height hanger racks with the
lower rack at 55 inches from thefloor.
7
176
PWD Bathrooms shall have thefollowing:
• Toilet ooring of non-slipperysurface materials even when wet.
• Toilet bowls should be positionedwhere a vertical or climbing barshall be positioned on the wall at12 inches from the front tip ofthe toilet bowl to offer supportwhen users pull or elevatethemselves to a standing position.
• Grab bars should be placed onboth sides at 28-30 inches fromthe floor for the safety andeffective utility, the distancebetween the bars not exceeding30 inches.
• Toilet bowls should be elevated toa range of 18-20 inches from thefloor.
4
177
At least one Elevator with PWD-friendly
features: • Can accommodate a minimum of
two (2) wheelchairs.• e exterior and interior button
panels shall not exceed 47 inchesfrom the floor.
• e panel buttons shall featureBraille signs or otherwiseembossed with familiar signs forthose not educated in Braille.
• Speaker system shall also be inplace to inform the blind to what
floor the elevator is already at.• Equipped with handrails placed in
both sides at 28-30 inches fromthe floor.
5
No. Ratings Criteria / Indicators Points MyScore
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8/20/2019 Hotel Grading System
55/58
46
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56/58
47
BOOK FOUR
APPLICATION FOR ACCREDITATION
Rule IV.
Accreditation Process
Section 1. Filing of Application. An person, partnership, corporation or other entit desiring
to operate a primar tourism enterprise as dened herein shall secure an accreditation from
the Department. Application for accreditation shall be accomplished online.
Section 2. Documentar Requirements. The Department shall issue a List of Documentar
Requirements to be complied with b applicants as part of the accreditation process.
Section 3. Inspection. An Inspection team shall conduct an audit of the establishment to
determine its classication. An oversight committee from the Department shall conduct
periodic inspection of the classied establishment.
Section 4. Validit of Accreditation. The Certicate of Accreditation shall be valid for a period
of two (2) ears, unless sooner revoked b the Department.
Section 5. Schedule of Fees. The Department shall issue a schedule of accreditation fees
to be implemented b these Rules.
BOOK FIVE
CANCELLATION AND/OR DOWNGRADING OF ACCREDITATION
Rule V.
Cancellation and/or Downgrading of Accreditation
Section 1. Grounds for Cancellation. An of the following acts, omissions shall be sufcient
grounds for the cancellation of accreditation:
a. Making an false declaration or statement or making use of an such declaration
or statement or an document containing the same or committing fraud or anact of misrepresentation for the purpose of obtaining the issuance of accreditation;
b. Failure to compl with or contravene an of the conditions set forth in the
certicate of accreditation;
c. Failure to meet the standards and requirements for the operation of the
establishment as prescribed in these Rules and Regulations;
d. Allowing or permitting the establishment or its facilities to be used for prostitution
particularl those involving children or an illegal, immoral or illicit activities; and
e. Violation of or non-compliance with an of the provisions of these Rules,
promulgated orders, decisions and circulars issued b the Department and other
concerned government agencies.
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Section 2. Procedure for Cancellation and/or Downgrading of Accreditation. Assessors
shall submit a report with recommendations based on the inspection ndings to the Ofce
of Tourism Standards and Regulation (OTSR). The OTSR shall then send a letter to the
concerned enterprise regarding its deciencies, specifing a grace period of a minimum
of 3 months within which to rectif such ndings. Non-compliance within the allotted grace
period ma result in the cancellation and/or downgrading of accreditation of the concerned
enterprise. The Department shall likewise inform the concerned local government unitregarding the accreditation status of the enterprise.
BOOK SIX
SUPERVISION OF ACCREDITED ESTABLISHMENTS
Rule VI.
Supervision of Accredited Establishments
Section 1. Displa of DOT Accreditation Seal. The valid DOT accreditation seal shall be
displaed in a conspicuous place of the establishment.
Section 2. Non-Transferabilit of DOT Accreditation Seal. The rights and privileges over the
accreditation shall be non-transferable.
Section 3. Periodic Inspection. The Department ma send an inspection team to the
establishment for the purpose of nding out whether it is being kept and/or managed in
a manner conformable to the standards set b the Department. The inspection shall beconducted at a reasonable time of the da with due regard and respect accorded to the right
to privac of parties concerned.
Section 4. Defects and Deciencies Found During the Inspection. Where certain defects
and deciencies have been found in the course of inspection, the Department shall give
direction to the keeper, manager or operator to rectif the defects or deciencies within a
reasonable period of time.
Section 5. Penalt for Failure to Remed the Defects, etc. If the management fails to remed
the defects or deciencies, the Department ma withdraw the certicate of accreditation ofthe establishment.
Section 6. Advertisements. All DOT accredited hotels, resorts and apartment hotels which
shall advertise its business or services through print media must specif in the advertisement
item itself the DOT accreditation number.
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BOOK SEVEN
OTHER PROVISIONS
Rule VII.
Miscellaneous and Transitory Provisions
Section 1. Condential Character of Certain Data. Information and documents received or
led with the Department in pursuance of the requirements of these Rules shall be treated
as condential and shall not be divulged to an private part without the consent of the part
concerned.
Section 2. Circulars. The Department shall from time to time, issue relevant memoranda
and circulars for proper implementation of the provisions of these Rules.
Section 3. Separabilit Clause. The provisions of these Rules are hereb declared separable,
and in the event that an one or more of such provisions are declared invalid, th