Hotel Customer Service
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Transcript of Hotel Customer Service
Hotel Customer Service
VESL Career & Life planning class2014 Fall
Xiaoyue Liu (Selena) Yun Fang(Claire)
Claudia AnayaPingzhi Wang(Sunny)
Megumi Kamemoto
License ( If any)
Not required. At least a high school diploma or the
equivalent. in some instances,a degree in finance,
accounting, administration and communications--better
A willingness to learn and strong clerical skills --- necessary.
Skills
Clear communication in writing and speaking Familiarity with computers, equipment, and software Decent note-taking and typing skills Problem-solving skills Being careful and efficient Being organized, professional, courteous and able to
follow instruction With knowledge of sales and marketing
Job Duties
Find solutions to customers’ problems• Communicating with customers
• Determining the causes of the problems
• Selecting and explaining the best solutions
Get customers’ satisfaction
Salary in California
Current Monthly Wage Data (2013) from California Labor Market Information (LMI)
* indicates no data available
LMI OccupationEntry/LowPay
AveragePay
TopPay
Customer Service Representives
$2,407 $3,283 $3,901 & up
--Customer Service--
Current Monthly Wage Data (2012) from the Bureau of Labor Statistics SOC (Standard Occupational Classification) Occupation Titles
* indicates no data available
SOC Occupation Entry Pay Average Pay Top Pay
Customer Service Representives
$1,625 $2,759 $4,161 & up
Salary in the United States--Customer Service--
National Salary Data
$0 $17K $34K $51K
Salary $25,429-$49,646
Bonus $0.00-$5,009
Commission
$-0.50-$19,866
Total Pay $22,721-$49,075
Salary in the United States --Services Manager--
Pay vary and depend on the type of employer.
the average Customer Service Representative salaries for job postings In California are 7% higher than nationwide.
Some begin as low as minimum wage at nation.
*Source: HR Reported data as of October 2014
Outlook
Current Employment Projections to 2020 from California Labor Market Information (LMI)
* indicates no data available
LMI Occupation
ExpectedGrowth Rate
EstimatedJobs in2010
ExpectedJobs by2020
NewJobs
JobsfromReplacements
ExpectedYearlyJob Openings
Customer Service Representives
Average (11.3%-21.3%)
197,300 233,900 3,650 5,610 9,260
Outlook
Job availability can change with national and global economics, unexpected political events and natural disasters.
From the form: 2020, increase 9260 job chances.
National Outlook
Current Employment Projections to 2020 from the Bureau of Labor Statistics SOC (Standard Occupational Classification) Occupation Titles
* indicates no data available
SOC Occupation
ExpectedGrowth Rate
EstimatedJobs2010
ExpectedJobs2020
Openingsdue toGrowth
Openingsdue toReplacements
ExpectedJob Openingsper Year
Customer Service Representives
Average (9.3%-19.3%)
2,187,300 2,525,600 338,300 621,300 95,960
National Outlook
Job availability for any occupation can change with national and global economics, unexpected political events and natural disasters. Current events can change demand for jobs quickly.
Working Environment
☆Indoor Work
No Relaxed and Comfortable *Long shifts
24 hours & 7 days a week
*Fast-paced
High levels of interaction & Different Department
Female Percentage
☆ Female percentage
of employed persons
60%
☆ Female percentage
of senior executives
6%
Employed Persons Percentage
Male Female